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Auto Attendant training for XMU+ family of products.

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Presentation on theme: "Auto Attendant training for XMU+ family of products."— Presentation transcript:

1 Auto Attendant training for XMU+ family of products

2 Included with the system is a client based software XMUCOM+ Modem connection Ethernet connection Network card on PC PC & XMU+ on the same LAN Static IP address on the XMU+/SBX Direct Ethernet connection Crossover cable Default IP address on the XMU+/SBX is Connecting to XMU+/SBX for administration purposes

3 Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages Record and play a message Replace or delete a message Turn messages on or off Enable override Remote Telephone Access

4 Newtons Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

5 The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension The system requires an interactive, hybrid or T1 line card XMUCOM+ has a DTMF node

6 DTMF 1 DTMF 2 SubmenuMessage MSG 22

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9 Assigning messages to a node

10 Assigning ports to this application

11 DTMF 1 DTMF 2 All options are Submenus DTMF 3 DTMF 4 Time or Table?

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16 DTMF 1 DTMF 3 DTMF 2 DTMF 4 TABLE 1 TABLE 2 XFER 24 Table 2 is the new starting node New option in day & night menu

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19 DTMF A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu) AUTO Allows callers to enter a target they choose to be transferred to

20 TABLE 1 TABLE 2 AUTO 1 AUTO 2 AUTO 3 AUTO 4 XFER 24 XFER 2 XFER 1 XFER 3

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23 Example Four


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