1. Poupatempo – Time Save Government Objectives: - unique site for all presencial public services, federal, state and local government levels. - include representation of community and private organism that citizens need for relations. - state a new paradigm for best public services with ethics, principles and deference to citizens: standards of quality – cost reduction for citizens. Requirement: New legislation for defense of users of public services => OMBUDSMAN assigned to each public services. ww.cidadao.sp.gov.br is a portal for public services with orientation for presencial and eletronics services that assign the ombudsman (a public servant for guarantee citizens rights) Information Technology (IT) Governance (fundamental) Digital Divide: policies and initiates infrastructure of communications and DB integration Operational IT employe available (we have Prodesp) ww.cidadao.sp.gov.br

2. Poupatempo – Time Save Services Units Type Inauguration Area m2 employes (5486) Sé Fixed Out/97 6.000 807 Luz Fixed Jun/98 1.600 787 Santo Amaro Fixed Ago/98 9.000 243 Campinas Center Fixed Ago/98 3.000 310 Saint Jose dos Campos Fixed Set/98 2.100 225 Itaquera Fixed Nov/00 10.000 745 Saint Bernardo do Campo Fixed Jun/01 8.100 800 Guarulhos Fixed Set/02 6.506 467 Ribeirão Preto Fixed Dez/03 4.446 321 Campinas Shopping Fixed Set/04 3.806 250 Great São Paulo 01 Mobile Set/04 truck 400 80 Great São Paulo 02 Mobile Mar/06 truck 400 73 Great São Paulo 03 Mobile Mar/06 truck 400 66 Interior 1 – Registro Mobile Mar/06 bus 250 52 Interior 2 – Sorocaba Mobile Mar/06 bus 250 54 Interior 3 – Marília Mobile Mar/06 bus 250 57 Interior 4 – Araçatuba Mobile Mar/06 bus 250 59 Headquartes 90 Units of services created since the begining of Poupatempo in 1996

3. Poupatempo - Time Save Public Services realized Ano Total attends Total accumulated 1997 285.428 285.428 1998 3.942.966 4.228.394 1999 8.782.200 13.010.594 2000 10.286.666 23.297.260 2001 14.698.287 37.995.547 2002 19.344.579 57.340.126 2003 21.381.636 78.721.762 2004 23.583.829 102.755.970 2005 25.566.654 128.322.624 2006 10.095.617 (may) 138.418.241 5 days per week 7 am – 7 pm - Saturday 7 am – 1 pm Maximum number of differentes services = 400 - 68 public agencies Unitary cost of service R$ 3,06 in 2005 excluding the salary of employe

4. Poupatempo - Time Save Investments per year Year R$ millions US$ millions 1999 17,3 9,5 2000 22,1 12,1 2001 31,3 13,3 2002 44,4 15,2 2003 55,8 18,1 2004 60,4 20,6 2005 70,6 28,7 2006 (may) 37,7 17,7 Total R$ 339,6 US$ 134,5 some new investments are made like a Outsourcing – with – Public-Private partners Around 5.000 - 5500 employes Cost per fixed unit of service by month near R$500.000 to R$700.000 Cost per mobile unit of service R$ 200.000

5. Comparative of Central of Attends from different States in Brazil Type of save timePoupatempoSACRio Simples StateSão PauloBahiaRio de Janeiro Population (Census 2000) 37 millions13 millions14 millions Year started199719952001 Fixed units10252 Mobile units72*0 Attends per day75.00042.3002.250 Attends per month1,5 million847.00045.000 Total atends since started 135 millions1,984 million * In 2000, SAC have 6 Mobile Units. Since 2001, 4 units was deactivate because the demand was exhausted and now 2 units are satisfatory for state of Bahia

6. Cost Avaliation for innovation in the process document example: Identification Registration IR 2o. Emission (first IR is free) The emission of IR by Poupatempo is a little more expensive for the government than the tradicional process; But for the citizens or the sociedad the cost in Poupatempo is more inexpensive than the traditional process Finally the Innovation Process is better for the Country C Cost X Process Cost of Tradicional Cost of innovation in Poupatempo For governmentR$ 8,44R$ 12,77 For the citizenR$ 41,51R$ 23,95 Total CostR$ 49,95R$ 36,72

7. Poupatempo – Time Save Some Considerations: - we believe employes like their jobs – special training - standars and unification of public information - local terminals for self information in all units of services - concentration of services in one site => less transit - e-poupatempo =>Internet =>Digital TV (Home services) - no need of intermediate services reduce cost for citizens - cost for citizens before - Poupatempo new process reduce time for the services and less red tape - no privilege in attendance unless “handicapped” - monitoring people’s satisfaction by external organization - 99% of approve type of service – 95% optimun and good - call center for orientation – special orientation’s attends - Lab interaction human-machine for eletronic services test - www.citizen for searching of services - local support for xerox, photos, bank, writing implements - in down town, citizens can use the infrastructure of Poupatempo for centralize information, donative, and local community events (integration with community). - in Brazil 67% of users prefer presencial services

8. Poupatempo - Time Save Links – only in portuguese language Book of Poupatempo experience Rebuilding the public sector http://www.poupatempo.sp.gov.br/livro.htm Legislation: http://www.poupatempo.sp.gov.br/legislacao/index.htm http://www.poupatempo.sp.gov.br/legislacao/index.htm site of public services integration: www.cidadao.sp.gov.br IT Governance (Council for Quality of Public Administration) www.cqgp.sp.gov.br phone: 55 11 2193-8823 www.cidadao.sp.gov.br www.cqgp.sp.gov.br Truck was expensive for mobile unit of service now we use bus.

9. 10 Fixed Unit of Service of Poupatempo Campinas Centro Campinas Shopping S.J.dos Campos Ribeirão Preto Itaquera Santo Amaro S. Bernardo Guarulhos Sé Luz average cost p/unit US$ 220,000/mouth average works 470

10. Public Services Integration in other States of Brazil