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All rights reserved © 2005, Alcatel e Government strategies for local authorities in Africa  Nicole Hill / May 2005.

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Presentation on theme: "All rights reserved © 2005, Alcatel e Government strategies for local authorities in Africa  Nicole Hill / May 2005."— Presentation transcript:

1 All rights reserved © 2005, Alcatel e Government strategies for local authorities in Africa  Nicole Hill / May 2005

2 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 2 Agenda  eGovernment – Definition and Scope  G2G as a Basis for all e Government Initiatives  Objectives of G2G – from Cost Reduction to Responsiveness  The magic Triangle : Organisation/Process /Tools  eGovernment in a Campus ICT Solution  Application Layer – what makes Sense?  Challenges for e government in Africa  Interconnecting Layers of Administrations  Innovative Middleware in G2G Architectures  The new Paradigm : Convergence  Different Roles of Communities to build own Solutions  Status and Future of e Government Solutions worldwide  Recommendations and Lessons learnt

3 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 3 e Government : eSociety – and its ’ingredients’ eBusiness eHealth eLearning eInclusion eSecurity

4 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 4 eSociety – a major Challenge for Government  Governments scope of work : Establishing Political and Legislation Framework Facilitating Private-Public-Partnerships (PPPs) Boost eGovernment with G2G, G2B and G2C Define eCity/eRegion/eCountry Strategy Sponsorship for SME ICT Modernization Enable Tele-working in Areas of high Unemployment Increase Market Flexibility / Competition Etc  Taking the Lead !

5 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 5 eGovernment Enabling Infrastructure eGovernment Enabling Infrastructure e-Government User Segmentation & Interaction: G2G - G2B - G2C Government City Citizen/Residents Business Communication services Information services Transaction services Electronic Transfer of funds Communication services Information services Social services Art and leisure services Educational services Environmental services eDemocracy eLiteracy Communication services Information services Transaction services eProcurement Electronic Transfer of Funds One-Stop Shops

6 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 6 G2G Applications G2G(1) Individual department transactions placed on-line. Communication between various city sites through separate network ensuring max security Electronic exchange of documents within and between government offices Intra-city information publication and sharing, internal daily operations Information on electoral procedures, nomination, aspiring candidates and elected representatives and their contact details, Use of /chat to correspond with elected officials. Electronic Government forums Communication services E-democracy Information services E-literacy

7 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 7 G2G Applications G2G (2) Inter-government information sharing (Coordination among local, regional, central,international governments) Directory service to all government agencies Tele-working opportunities for remotely based government staff Training of Government staff in the use of ICT. Communication services E-democracy Information services E-literacy

8 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 8 G2B Example : Applications G2B Investment opportunities, market conditions, competition, laws and regulation, national statistical information. Connect government to customers and suppliers. Information services Communication services E-procurement E-tender Custom services One Stop Shop Electronic Transfer of funds Advisory Web-based system for on-line procurement Involves communication of offers, agreements, procurements and sales statistics between public procurers and suppliers Publishing of all government tenders on-line. Central hub for local and international tenders record upload. On-line system to process clearance of imports, payment of duty, delivery of release orders for shipments to leave the docks.

9 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 9 G2C Communication Transaction services Electronic transfer of funds Information services Social services Art and leisure services Educational services Death, birth, marriages Environmental services Miscellaneous services Example :Applications G2C example Public access to all services and information 24 hrs a day, 7 days a week. Telephony, , SMS, fax, call center services (handling of inquiries) Complaint tracking On-line Application forms for birth certificates, national ID cards, driver's license, marital status and land registry Driver and vehicle registration Requests of government loans. Income tax declarations Different types of payments Smart cards used for payment of e- government services

10 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 10 eGovernment – What to concentrate on ?  G2G is Baseline to all other G2X Applications and Processes Experienced from past : best value for money Political signal : Administration Efficiency Processes best known – copy from Enterprise Enables Inter-working between different Administration layers

11 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 11 eGovernment – Elements needed to be successful  What needs to be considered Coherent eGovernment Strategy and Concept for all administration domains ( City/Region/Country) Full Government Executive Support and Backing in each domain Process/Organisation Improvement Concept and Qualification Plan Basic Components : Middleware / Communication Platforms Useful Applications for all G2X areas Available & Innovative Communication Infrastructure Adequate Financing / Budget Right Partner for overall Integration Sustainable Concept for next steps

12 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 12 eGovernment – Framewok  eGovernment – what is needed : Organisational / Mental Change to Service Orientation Qualifications of all participants ( Gov internal/external) Legislation Adoptions for Telecommunications and Competition Broadband Access to Internet (‘multi–platform-concept’ ) ‘Design for all’ – User-friendly Access From pure Information Distribution to full Transaction Back-end Integration and Data Interchange Standards Security Concept and Architecture Interoperability across City/Region/Country/Africa ( ‘one-stop- Government’)

13 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 13 ICT fostering sustainable economic development and enhancing social equity: Digital Opportunity Initiative strategic framework for ICTs and development

14 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 14 e-Government Objectives Cost Effectiveness Time Savings Quality Increase Keep it Simple Cooperative Meaning full Service- Stimulating Developing/Supportive Future-safe

15 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 15 E government Objectives  Efficiency Re-use must lead to cost benefits, cost-efficiency should not be detrimental to effectiveness  Effectiveness. Provide services according with to target groups/ population segments Segment population/business to tailor services Run Service analysis to identify best channel for service delivery Evaluate service delivery Target groups must be able to access the services, (e-)inclusion must be raised.  Security Services and service delivery should be trustworthy and confidential both objectively and in the user’s perception.  source: EU Enterprise DG, Interchange of data between administrations data IDA,  Multi channel delivery of e government services, June 2004

16 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 16 eGovernment Process Engineering  1. Any bad Organisation with new ICT Tools will be worse !  2. Any Technology will not solve badly defined processes !  3. Any Process in an inadequate organisation will collapse !  start with reengineering before using new technology  Start with reorganising (if needed) before using new processes  Start with the existing people - they are (often) the experts

17 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 17 Challenges to e Government in Africa  Fewer e goverment initiatives  Less use of ICT; digital divide  Use of older technical generations  Financial ressources availability  6 key factors related to e readiness Data Systems infrastructure Legal infrastructure Institutional infrastructure Attitudes knowledge skills : human ressources & mindset Technological infrastructure Leadership & strategic thinking : e government on politcal agenda Adapt to African culture & public sector environment

18 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 18 Closing design –reality gaps in e goverment projects in Africa  Current Reality Design Proposal for New Project Information Information Technology Technology Processes Processes Objectives and values Objectives and values Staffing and skills Staffing and skills Management systems Management systems and and structures structures Other resources Other resources RealityDesign Gap Source R Heek Manchester University

19 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page Key success drivers for a sustainable project 1.City Model & Strategy 2.Project organisation & change management 3.Applications 4.Needs & costs 5.Secured Future safe technologies implementation & multi channel multiplatform Broadband infrastructure 6.Skills upgrade, motivation 7.Building acceptance, Marketing & communication strategy 8.Cooperation & partnerships 9.Effective use of ressources (financial, personal, know hows) 10.Legal aspects source

20 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 20 e-Government Strategy  “e-Government” to raise efficiency of service delivery  For e-Government G to C: Encouraging the delivery of on-line Public Services; G to B: Promoting economic development growth via improved processes between City & Businesses using best practice in ICT utilization G to G:Improving productivity in Administrations via on-line intergovernmental communications and Creation of a secure information infrastructure (NII) that engenders confidence in e-transactions.

21 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 21 eGovernment Layer Model eGovernment Applications eGovernment Applications Communication Applications Platforms Communication Applications Platforms Admin Healthcare Education... ERP CRM eProcurement... Collaborative work Videophony Unified communication Instant messaging Telecom Infrastructure Telecom Infrastructure IT Platform  Three essential elements Government Info-communications Infrastructure: Telecom infra+ Comm apps IT Platform: data center, application servers and storage e-Gov Applications: application and services software components Alcatel +IT Partners Alcatel

22 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 22 e-Government - Types of Services/Applications  Reminder One-way Information Distribution  Int: Mgmt Info System, Info + Knowledge Mgmt System  Ext:Directories for Admin,Citizen Information System Two-way Communication Enabling  Int: Resp. per ,Video conf,Admin Com Systems, Networked Admin  Ext: Resp. per , Forms for downloading Full Interactive Transaction Handling  Int:Doc-,Workflow- and Groupware systems,Resource Mgmt System  Ext:Interactive Forms and Applications, Services

23 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 23 eGovernment - Services to Citizen and Business  Basic Public Services defined in EU For CitizenFor Business  Income Tax- Social Contribution for Empl.  Job Search- Corperate Tax  Social Security benefits- VAT  Personal Documents- Registration for New Company  Car Registration- Submission Data to Stat. Office  Application to Building Perm.- Custom Declaration  Declaration to Police- Environment-related Permits  Public Libraries- Public Procurement  Birth/Marriage Certificate  Enrolment in Higher Education  Announcement of Moving  Health related Services

24 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 24 eGovernment - Progress in Services  Increase in Basic Public Services (‘Old EU- countries’) Full Availabity 10/ / /2003  All Services20%35%45%  G2C12%23%32%  G2B31%52%63% Conclusion : High Penetration/Increase in Full Availability of G2B Services High Penetration in Income Generating / Cost Saving Services Growth rate >>10% per Year But still a long way to go for full eGovernment from Cap Gemini Ernest&Young’s 10/2003

25 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 25 eGovernment Architecture  Architectural Model for eGovernment must contain Political/Commercial Viewpoint Where to focus Process Viewpoint Which different workflow needed Project Viewpoint Which schedule/cost/integrator Ownership viewpoint Outsourcing or own network Migration Viewpoint Integrating existing partial solution? ICT Viewpoint Which network/Application/Server

26 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 26 e Government – in a Distributed Environment  There are 3 Viewpoints: Each Campus with its own internal ICT and Process/Organisation  Each building and adjacent buildings with their ICT environment  Containing Voice/Data connections and Access to Applications on local servers  Decentralized Services and Applications Forming a Cooperation between Multi-Campus Organisations  Interconnecting the different Campi and local institutions to a coherent ICT community network  Providing centralised Services in Server farms Getting connected to the external World  Providing Connection to Internet and Data/Voice Network  Uplink/ Downlink via VPN to upper /lower Layers of the Administration structure ( Community/City/Region/Country..)

27 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 27 eGovernment – ICT Viewpoint  Required ICT Components Terminals ( fixed and mobile / data /voice/multimedia) Access Network with adequate Bandwidth for all Participants Standard Office Communication Environment (UMS) E Government Platform, Middleware, Basic Comp., Applications Data Centre/ Archives/Application Server farms Security Architecture Adequate Backbone for Central Gov/Regions/Communities

28 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 28 eGovernment – Basic ICT Components  Basic Components Standard Office automation X500 Directory Service Unified Messaging and voice/data/multimedia Services Workflow system Standard SW for ERP Procurement platform Form Server Payment server Electronic signature suite etc All integrated in a coherent e Government Platform

29 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 29 Converged IT Platform Intranet portal zone – Database / Exchange Servers – Application Servers – Document & Content Management Servers – FTP Servers Restricted zone – Internet Gateway – Web Servers Internet public zone – Intranet Web Servers – Web Servers – Personal Computers Build a stable, secure, reliable platform Key idea: Build a stable, secure, reliable platform

30 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 30 Managed IP VPN CONNECTIVITY SERVICES Managed Networking Services Managed IT Services Business Communications Customer Interactions APPLICATIONS & PROCESSES Contact centers Business Continuity (disaster rec,..) Data center hosting (SAN, Data back-up) Managed IP-PBX, remotely or hosted IP Centrex Application hosting Voice VPN (IP, TDM, Mobile) Wireless PBX services Customer Relationship Management Messaging (vmail, mobile , UM,.) Fixed access (xDSL, LL, ISDN, PSTN,…) Overview of Services -Moving up from Connectivity Services Rich presence services Fixed-Mobile Converged services Backbone services (Private lines, FR, ATM,optical, …) Managed Optical services Specialized security services (Firewalls, Intrusion detection, Denial of service prevention,…) Mobile data (GPRS, EVDO, 3G, WiFi,…) Managed FR/ATM Mobile voice services (GSM, CDMA,..) Fixed voice traffic Managed Ethernet WAN: VPLS MANAGED SERVICES Vertical sectors Managed Communication Services Employee Interactions Horizontal applications Vertical applications Admin Force Automation Field Force Automation Enterprise Resource Management Self-service, IVR Routing & Charging Web hosting … … Source: Analysis of advanced Service Providers services offering Conferencing & Collaboration

31 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 31 and Alcatel Vision and Strategy for eGovernment and Enhancing Citizen and Employee Interactions  Unified Communication empowers mobile/resident employees with knowledge  Voice Portal supports next generation self-service  Contact Centre enables better business via better interactions Citizens Agents Colleagues Partners Town Hall Office Branch Office Tele Working On The Road Contact Center Voice Portal Unified Communication

32 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 32 A possible Solution – eGovernment Campus  Standards enable the flexibility Simplified integration reduces capital expenditures User defined communication makes people more productive and lowers operating expenses Application Infrastructure Layer OmniPCX Enterprise Genesys Voice Portal Application Server Mail & Collaboration Directory Application & e-business Layer OmniTouch Contact Center CRM OmniTouch Unified Communication ERP OmniSwitch (LAN/WAN) PLM Network Infrastructure Layer Media Gateways Any LAN/WAN

33 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 33 A possible Solution – eGovernment City Network Services to Citizens Civil Information Services ) Duplication and Geographical Data Protection City Multi-Service Network Open Network Citizens Open Network Business Restricted Network Civil Restricted Network Authorities DLC-based integrated xDSL with POTS wireless xDSL FTTP Enterprises/ Campus fiber access FTTU Call Centers Public Archives Pure Civil Registers Legal LandDriving Licenses Wifi wirelessfixed Info Centers Administration Business Centers City Malls Authorities Legal Management Government SANLANSAN LAN

34 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 34 Voice Portal Communication applications value chain IP Network ² AddingVoIP BuildingInfrastructure Connecting Remote & BranchOffice EnablingUnifiedCommunication EmpoweringMobileWorkers MMContactCenter VoicePortal WebPortal VideoApplications Cost Saving Productivity CollaborativeAppls Collaborative Tools Next Gen. E-Government Contact Center Alcatel Softswitch Unified Communication Intranet/ ExtraNet Web Portal Video conf Collaboration PA mPA n BranchOffice RemoteOffice Mobile Workers CCTV

35 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 35 Any Fax Server Any PBX Any Directory Active Directory Any Server IMAP4 Any Business Application Any Web Content or Portal Any Portal MyMessagingMyMessaging MyPhoneMyPhone MyAssistantMyAssistant MyTeamworkMyTeamwork Unified Communication Suite

36 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 36 Recap on Telecommunication Technologies  Copper Legacy and proven for more then ½ a century Major application: Telephony. Evolution: Internet Access, 1 – 2 Movies on demand per household.  Coax Cable Introduced in the 80’s as preferred medium for Broadcast TV. Evolution: Internet Access, Telephony, 1-2 Movies on demand per household.  Fiber Introduced in the 90’s and widely deployed with Telecom Operators. Advantage: No capacity limitations related to medium. ( light )  Capacity determined by active equipment that drives the fiber. Capable to support Telephony, Internet Access, Broadcast TV and multiple movies on demand per household, including High definition Television.

37 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 37 Architecture Layers in Telecommunications Networks  Passive Infrastructure Ducts and holes Copper lines (if needed) Optical Fibers  Access Networks xDSL (if copper exists already) FTTU PON Optical Active Ethernet Wireless : WiFi, WiMax  Edge Networks Ethernet MAN  Core Network WDM

38 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 38 Convergence – a new Hype ?  Fixed Networksand Mobile networks  Data Networksand Voice Networks  ITand Communication  Information and Entertainment  eBusiness and eGovernment  Insourcing and Outsourcing  Multi-Purpose Devices ( PC/TV/Camera/Phone/PAD..) Possible through common IP Technology and Standards

39 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 39 Convergence – Consequences for eGovernmnet ?  One IP Network in Future  For all Content ( Voice/Data/ Multimedia)  For all Devices and Users  Be Connected in all Location -> Cheaper Solutions -> Less Operational Expenditure -> Higher Availability -> Guaranteed Interworking -> Better Reach of Users

40 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 40 Architecture Layers in eGovernment Networks PAN – Governmental Network PAN – Governmental Network Country Backbone Network Regional Network Community Network +Access Regional Network Community Network +Access

41 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 41 Efficient Communications for Cities Design, Build and Run effective Communication Solutions Design, Build and Run effective Communication Solutions Attendants Home worker Residential Business Parc University Town Hall Administration Optical Convergent Platform Power Utility Public Transport Services Contact Center

42 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 42 IT – Strategy  Technical Standards  Area Data/Voice Network  Enterprise Ressource Planning  Terminal Policy  Server Structures  Workflow and Data management  eGovernment Applications  DB Management Systems  Security Architecture With Frame Conditions and Target Definition Migration Strategy Procurement Project Mgmt License and HW Mgmt With Frame Conditions and Target Definition Migration Strategy Procurement Project Mgmt License and HW Mgmt

43 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 43 e-Government IT Platform - Planning  Review of the current Data Center infrastructure need to be done: Server Consolidation  Review all the servers that are currently in the Data Centers E-Gov Storage  Consider storage needs for E-Gov Applications E-Gov Backup  Implementing an eGov backup is the next logical step E-Gov Applications & Services Continuity  Applications and service continuity is also a consideration, considering backup data centers Network Connectivity System Monitoring; , Streamline Government system for all departments

44 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 44 Example :eGovernment PORTAL Solution  Integration of (user-friendly) of Information +Application in one platform  Contains all administrative specific Processes and ERP solutions  Decision Support Data and evalution of Data Warehouse  Unstructured Documents like text files / s…  Plus Internet Content and Service Context sensitive Single sign-on Drag and relate of objects Workflow integrated For different end system : intergrated on user-surface Reduced navigation

45 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 45 Example :eGovernment Form Server  Stores and provides all available forms for citizen and internally (directory and search )  Facilitates the completion/filling in of forms  Customized Design and Integration for all parties  Integration of Backend Systems and Data Warehousing  Workflow integration for efficient processing  Integration in Security Policy  Online support by Avatars  Integration in overall documention mgmt /archiving system

46 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 46 From Alcatel Vision and Strategy for eGovernment From Total Communication Chaos … Citizens Agents Colleagues Partners Town Hall Branch Office Tele Working On The Road Multiple Networks $$$ Multiple Devices $$$ Multiple mailboxes directories $$$ Fragmented Experience $$$

47 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 47 To Alcatel Vision and Strategy for eGovernment To Bridging Locations and Technologies …  IP Networking supports innovation & growth, lower TCO  IP Telephony reduces your telecom bill, lowers your TCO, and provides consistent service across the organization IP Networking IP Telephony Citizens Agents Colleagues Partners Town Hall Branch Office Tele Working On The Road

48 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 48 Alcatel New Approach to Convergent NetworkingOptimizationSimplification FROM Separated Service Networks > Networks require reliability, robustness and security to deliver high capacity data applications through MAN and WAN > Alcatel has the proven products and solutions that provide for these essential requirements including end-to-end connectivity management Each Service has its own NetworkAll Services on One Network TO Converged Service Network

49 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 49 Agenda  eGovernment – Definition and Scope  G2G as a Basis for all eGovernment Initiatives  Objectives of G2G – from Cost Reduction to Responsiveness  The magic Triangle : Organisation/Process /Tools  eGovernment in a Campus ICT Solution  Back to Application Layer – what makes Sense?  Interconnecting Layers of Administrations  Innovative Middleware in G2G Architectures  The new Paradigm : Convergence  Different Roles of Communities to build own Solutions  Status and Future of eGovernment Solutions worldwide  Recommendations and Lessons learnt

50 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 50 Local Authorities taking control of their Destiny Communities must ensure no one is too far from the Information Highway Small, underserved Communities must compete for Jobs, Services and high Quality of Life Adequate Communication Environment will attract Business to settle

51 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 51 Bridge digital divide: a necessity (1/2) An continent isolated continent from internet world

52 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 52 Regional & international interconnections developement: a necessity for emerging countries Bridge digital divide: a necessity (2/2) SEA ME WE 3&4 SAT-3 SAFE

53 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 53 Public Traffic aggregation model Services to operators network model Basic Infrastructure build-on model Community Communications network model A number of different models are emerging

54 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 54 Models Ducts, Masts, Poles, Colocation Sites, Dark Fiber, Passive Elements Broadband Networks Content, Services, Applications, Customer Care Operator & Service Provider Domains Infra Provider Domain Passive Infra Investors Active Infra Investors

55 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 55 ICT-based Development Model New virtuous circles Trans parent Market Place Time & Expense saving Job creation Private Funding Economic Development Public Funding Governance Education Healthcare Rural stability Poverty Distance, Illiteracy,... Needs for as most affordable communication infrastructure Demand for Telecom Services Social Development

56 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 56 Public Traffic aggregation model Public Sector Needs Ducts, Masts, Poles, Colocation Sites, Dark Fiber, Passive Elements Broadband Networks Content, Services, Applications, Customer Care Benefits: No financial risk for the public sector No need for technical expertise within the public sector Fastest way to meet new communication requirements Consequences: Will probably affect competition between operators (public sector = major customer), under anti-competition law scrutiny The local community justifies the required investment with “public demand” Locks Community into a single supplier contract (usually for a long period)

57 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 57 Basic Infrastructure build-on model Benefits : Alleviates private sector of major cost burden (>60/80% of total network costs) Optimizes public sector management of utility infrastructures Possible to attract new institutional investors Consequences : Investment and risks for public sector Need to establish a neutral infra manager Ducts, Masts, Poles, Colocation Sites, Dark Fiber, Passive Elements Broadband Networks Content, Services, Applications, Customer Care a acquisition Passive Infra Active Infra “Local community brings together “Partners” on its infrastructure

58 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 58 Services to Operators network model Benefits : Optimised local/regional infrastructure Operators focus investment on services Consequences : All investment supported by public sector Could reduce competition between different access technologies Need for technical & commercial expertise (partnership ?) Ducts, Masts, Poles, Colocation Sites, Dark Fiber, Passive Elements Broadband Networks Content, Services, Applications, Customer Care & acquisition Local community offers services to other service providers - Wholesale Passive Infra Investors Active Infra Investors

59 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 59 Benefits : Customized to needs Integrated (rapid) solution Consequence : All investment supported by public sector High costs of customer acquisition and care Need for technical & commerciel expertise Could stifle competition Could discourage private sector investment Community Communications network model Passive Infra Investors Active Infra Investors Ducts, Masts, Poles, Colocation Sites, Dark Fiber, Passive Elements Broadband Networks Content, Services, Applications, Customer Care & acquisition Local community becomes a service provider - Retail Model.

60 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 60 Communities and Regions and their Networks  Summary of experiences  Decision case per case  Long term arrangement vs short term flexibility  Possible PPP to build on Communication : A Resource like Water/Energy

61 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 61 eGovernment - Status and Future  Achievements in Other Countries eGovernment is a major Subject for the Top Political Leaders in each administration area ( community/region/country) Many Applications and E-Gov Platforms do already exist and are currently being used and extended It is pushed by State Government/ EU and UN in relation to MDG It is being recognized as Medium to rationalize Administration,to increase responsiveness and to develop the attractiveness And to also increase to Business Attractiveness of Communities and Regions or Countries It is a MUST to compete in a Future World

62 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 62 eGovernment Status in general & in Africa  General Status in all Countries Most Countries are advancing with 10% increase of applicaions High priority on G2G and G2B, G2C will follow ‚Network‘ coverage determines Application coverage  Main Obstacles Focus and commitment and right prioirities :A dedicated plan with a dedicated /impowered responsible Financial readiness; e readiness Close design-reality gaps  General Directions There is no doubt on the direction but different experiences being made Use needed increase of efficiency as a driver for eGovernment Behavioural changes will impact also interaction with administrations

63 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 63 Recommendation (1)  Increase eServices between Administration / Business and Citizens Implement eGovernment in all public administration sectors with emphasis on content, responsiveness and security of communication ‘Informatization’ in those public administrations will significantly increase efficiency,lead to cost reductions and service-friendliness Prioritize on-line- services in those domains with high impact to better economic & social value (revenue generation and /or cost savings) Preparation of educational programme for all personnel of public administrations concerning the utilisation of ICT and its application Establish public access points to information systems of administration authorities, such as hospitals,libraries, telecentres, etc.

64 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 64 Recommendation (2)  Modernise Administration internally : adapt vs adopt Increase Efficiency of internal Workflow wit adequate ICT Tools and Processes Apply ERP methodology to internal functions Establish Documentation Management to all functions Provide transparency inside/outside Increase Quality of Service by internal Quality Management Measure Cost Reductions for further migration steps and priorities … Measure Responsiveness and Service orientation towards your customers

65 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 65 Recommendation (3)  Raise Attractiveness of Local Environment for citizen and business entities + act against DIGITAL DIVIDE Establish access to Broadband network for all citizen and Administrations Exploit PPP where ever feasible Take the lead to eSociety for all actors - if Government will lead, the others will follow Make use of ‘Best Practices’ in other countries ( with customisation to your own needs) Use eGovernment in your region as a marketing weapon in favour for your readiness to develop new enterprises Modularity & incrementalism Hybrid training & mixing of ICT specialists & administration specialists

66 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 66 Summary and Conclusions  eGovernment is the Key Component on the way to eSociety  Only a Coordinated Approach will show reasonable Results  An updated ‘eGov Strategy ’ must be visible & meanningfullto all Actors  An comprehensive Action Plan has to drive our contributions  Nominate one high-rank Manager for this Process  Do not wait - let us start together - now !

67 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 67 eGovernment and ALCATEL world-wide  How ALCATEL is supporting eGovernment world-wide Perfect overall Solution Offering in nearly all Components High Experience as System/Solution Integrator with real References Acting as a Partner from Start to Completion (and beyond) Consulting in Process and Project and Technical Architecture Acting as Outsourcing Partner for Technical Network Operations Finance Engineering Support through multilateral funds and PPP With world-wide Experience in eGovernment- ALCATEL Partnership with UNITAR ( UN Institute Training and Research) in eGovernment for Central Europe,Central Asia ( and in other regions world-wide)

68 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 68 How can Alcatel work with you:A Comprehensive eGovernment Service Offer We can accompany you throughout the life of your project Project Management Quality Assurance Project Management Quality Assurance CONSULTDESIGN RUNBUILD Engineering Procurement Integration Installation Commissioning Training Operation Maintenance Outsourcing Design/Planning Audit/Optimization Business Plan

69 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 69 Success Factors to take into account  Inclusive multi platform Broadband access  Trust & confidence  Better use of city public information  Public procurement  Cooperation between cities for pan european services  Interoperability  Organizational change  Performance & benefits  Leverage best practices

70 All rights reserved © 2005, Alcatel Cifal Durban e administration workshop / May 2005 Page 70


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