1. What Is New at TSI Europe?
2008 Channel Partner Meeting
What Is New at TSI Europe?
Oliver F. Bischof
TSI - Aachen
Rev OFB :40
Particle Instrument CP’s EUMEA, Thessaloniki - August 24, 2008

2. Outline Changes at TSI in Europe EUMEA updates: Summary TSI Facilities
Particle Sales
Sales Operations
Marcom
Service
Summary

3. Changes at TSI TSI has grown considerably over past year(s)
Particle sales in EUMEA more than doubled in 2007!
Are driving significant changes to sustain that growth
Realize that TSI’s delivery on customer satisfaction has been poor in past year
Many examples of failures to meet commitment to customers
Product delays
Late shipments
Poor product quality
Long service cycle times
We are committed to changing that NOW
Many initiatives improving customer service & satisfaction

4. TSI Facilities Europe Update
Build-out of TSI’s German facility
Centralizing functions at Aachen
Significant level of new hires
TSI France office unchanged
Closing of TSI Sweden office
Service moved to TSI UK
New TSI facility in the UK

5. New TSI Facility in the UK
Relocation of TSI UK to new site completed on July 18
Also in High Wycombe at Stirling Rd, Cressex Business Park
Larger, more modern & better suited to TSI’s needs
All European service repair/calibration centralized at HW
Swedish service operation moved and set up
Open House on September 4

6. Build-Out of TSI Facility in Germany
Effective October 1 all EUMEA Sales Operations and Technical Service will be managed out of Aachen
Central location focuses investment in people, facilities, and IT
More “critical mass”, positions us for scalable growth
Facility will support English, German and French languages
All Marketing Comm’s resources also located in Aachen
Aachen office renovation expected to begin in September

7. Particle Sales EUMEA Update
Oliver reports to TSI’s Vice President - Sales, David Stascavage
Luchsinger srl
Italy

8. Particle Sales EUMEA Update (2)
Ian Bennett continues in his role as Field Market Development Manager
Works closely with TSI’s internal and external sales functions and Business Managers
His main focus for Particle is UFP Monitor
Hans-Georg Horn continues in his role as European Market Development Manager
Regularly assists Sales with his vast PI knowledge, particularly in filter testing

9. Sales Operations EUMEA Update
Iris Schüürmann, new Sales Operations Manager EUMEA, located at Aachen
Transforms current Sales Operations group to much more proactive Inside Sales function
Objectives
Improve customer satisfaction
Set up clear processes, documentation and communication
Free up time of RSM’s they can dedicate to selling and working with distributors

10. Sales Operations EUMEA (2)
Sales Support at Aachen
Hired 4 new people as Inside Sales Representatives (ISR)
Have joined Ingeborg Duda at Aachen
Leslie Guillou (TSI France) also part of that team
Will be responsible for all Order Management
Owner of customer requests – responsible until finished
Enter orders
Manage orders until completion
New structure will “go live" in early October, with all functions working from Aachen
Note, all orders from Channel Partners will need to be sent to Aachen from October 1 on!
Detailed communication will follow

11. Sales Operations Update (2)
Contact for Particle CP’s (until further notice):
Ingeborg Duda (Ph: )
(TSI addresses: )
More detailed announcement and list with contact details will follow as soon as all new colleagues are trained and tasks have been assigned

12. Marcom EUMEA Update Have just hired Marcom Manager
Entire Marcom team EUMEA now centralized in Aachen
Still looking for one additional Marcom Specialist
Contacts for Particle CP’s (until further notice):
Claudia Schlösser-Humberg (Ph: )
Ina Vogel (Ph: )

13. Service EUMEA Update
Expanded EUMEA Service Center at new location in HW
All existing service operations consolidated into new facility
Will enhance service and allows us to focus resources to improve service quality and lead times
Added 4 Service Technicians in Q2, currently hiring additional R&A Service Tech and new RMA processor
In process of adding service and support capability for EECPC, WCPC’s, UFP Monitor and Filter Testers
Contacts for Particle CP’s (until further notice):
Nick Cussens, Service Manager (Ph: )
Wolfgang Völker, Service Support (Ph: )

14. Service EUMEA Update (2)
Technical & Application Support
New R&A Applications Engineer (see below) started July 1
Currently hiring R&A Sales Support Engineer for High Wycombe site
Contacts for Particle CP’s (until further notice):
Axel Zerrath (Ph: )
Carsten Kykal (Ph: )

15. Particle EUMEA Contact List
In October you will also receive the updated, complete contact list with all TSI Particle Instrument information
For all questions regarding:
Sales
Order entry
Order status
Delivery
Technical support
Service

16. Summary Many positive changes, good for all of us in EUMEA
TSI‘s management team committed to EUMEA operations
This presentation already mentioned 17 people that have started with TSI in EUMEA since the beginning of the year, or that we are currently hiring!
Expect more to follow
Are positioning EUMEA for sustainable growth beyond this year
Expect to grow both direct sales through TSI RSM’s and distributed sales through our channel partners

17. Any Questions?