1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Research: Gartner for IT Leadership Team: Team Leader (ITLTLDR) Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description ■Gartner for IT Leadership Team: Team Leader is an expanded version of the Gartner for IT Leaders Advisor offering that enables access to Gartner Research and Analysts related to specific IT roles in a team environment (i.e., a Team Leader and Team Members) ■The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud ■The service provides a tailored service to assist members with their key initiatives and challenges and is focused on supporting cloud and digital strategies –Gartner helps clients through difficult decisions, by providing independent, actionable advice on how and where to reduce cost and deploy IT to add value, drive innovation and manage risk –Clients benefit from an unbiased, outside perspective on best practices—contextualized to their situation—and save time through our proactive delivery –Our fact-based guidance helps clients reduce the risk of critical product decisions, negotiate money ‑ saving terms and conditions, and maximise returns on their IT investments –We act as an extension of a client’s team, proactively delivering actionable, independent insight to professionals at all levels of the organization –We help clients understand what emerging technologies and trends mean for their organizations and over what time frame Price ■Gartner will bill a firm fixed price of £16,350 excl. VAT, incl. all expenses for this service ■The service is for one licensed user for a period of 12 months Key Deliverables ■Gartner Core IT Research ■Analyst Enquiry (Team) featuring Gartner Analysts ■Role-Specific IT Research ■Selected Vendor Reports and Talking Technology Series ■Weekly Picks and News Analysis ■Benchmarking Analytics IT Key Metrics Data ■Diagnostic Tools, Templates, and Case Studies ■Summit Ticket Key Benefits ■Gartner helps clients separate the hope from the hype, avoid costly mistakes and achieve better returns on their cloud computing investments ■Our research helps clients reduce their total cost of ownership by shifting fixed- cost capital investments to variable-cost operational expenses ■Cloud computing can cut infrastructure costs, reduce application development times, increase flexibility and reduce time to market Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

3. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Key Deliverables (Product Definition) The Gartner for IT Leadership Team is composed of a Leader and Team Members, each of whom has their own Service Description setting forth the Deliverables and entitlements for that Leader or Member. The Service is accessible by a Gartner for IT Leadership Team Leader and by his/her direct reports or cross-functional team. Gartner produces research and services that are targeted to specific types of individuals throughout the IT organization. In addition to our vast knowledge base for CIOs, we deliver role-specific research for IT leaders and their teams in: Applications, Business Intelligence & Information Management, Business Process Improvement, Enterprise Architecture, IT Infrastructure & Operations, Program & Portfolio Management, Security & Risk Management, Sourcing & Vendor Relationships. Example Initiatives Advancing Data Management Maturity, Analytics, Application Development, Application Governance and Strategy, Application Overhaul, Application and Integration Platforms, Business Continuity Management Business Gets Social, Business Intelligence and Performance Management, Business Process Management (BPM), Business Value of IT, BYOD, CRM, Cloud Computing, Communications, Infrastructure Modernization, Compliance, Content, Collaboration and Social Initiatives, Context-Aware Computing, Customer Strategy and Experience Management, Data Centre Modernization and Consolidation, Enterprise, Application Suites and ERP, Enterprise Architecture Program, IT Asset Management, IT Budgeting, IT Cost Optimization, IT Governance, IT Organizational Design, IT Strategic Planning, IT Strategic Planning, IT and Operational Technology, Alignment, ITIL and Process Improvement, Identity and Access Management, Information Governance and MDM Programs, Information Infrastructure and Big Data Projects, Information Security Program Management, Information Security Technology and Services, Infrastructure (IaaS & PAAS), Innovation Management, Integrating Apple Into the Enterprise, Microsoft Windows 7 and Office, Mobile Enterprise Strategy, Multisourcing Competencies, Negotiating Software Contracts, Outsourcing, Pattern-Based Strategy, Portal and Web Strategies, Privacy, Program and Portfolio Management, Risk Management, SOA and Application Architecture, SharePoint, Shared Services, Supply Chain Management, Sustainability, Unified Communications and Collaboration, Vendor Management, Virtualization. Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

4. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Additional Terms and Conditions The Team Leader may, on an occasional and infrequent basis, forward copies of individual research documents, not to exceed twenty five (25) separate documents per Licensed User per contract year, to specific individuals within the Client organization, provided that such forwarding may not be done in a manner that has the intent or effect of avoiding the purchase of additional User licenses. The Summit Event Ticket provides admission to one (1) Gartner Summit Conference. In addition, a Summit Ticket may be used to register for a Catalyst Event. Tickets are valid for 12 (twelve) months from the date of issue which is indicated by the expiration date shown on the front of the Ticket. Tickets provided as part of a Gartner Research offering are valid only for Gartner conferences that take place during the 12-month (twelve-month) contract term of the Research offering for which the Ticket has been issued. Tickets are transferable within the Client organization but may not be transferred to another company. A Ticket may not be used for attendance at a Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum. This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Participation in Analyst Inquiry is limited to the Licensed User(s) and the Gartner Analyst only (i.e., non- Users, either inside or outside of the Client company, may not attend or otherwise participate on the call). The Team Leader is entitled to two types of Inquiry: (i) Inquiry sessions with the Gartner Analyst (“Analyst Inquiry”); and (ii) Inquiry sessions with the Gartner Analyst and the IT Leadership Team (“Team Inquiry”). The Team Leader must schedule and attend the Team Inquiry sessions in which Team Members may lead the discussion or pose questions to the Analyst on behalf of the team to advance the Team Leader’s agenda. Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

5. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Full List of Deliverables ■Access to Gartner’s 800+ research analysts incl.117 Cloud Analysts ■Gartner Summit Ticket ■Gartner Core IT Research ■Gartner Cloud Research ■Role-Specific IT Research ■Benchmarking Analytics IT Key Metrics Data ■Diagnostic Tools, Templates, and Case Studies ■Peer Networking Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

6. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

7. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Offboarding ■Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licensemanagement@gartner.com Onboarding ■Gartner offers an onboarding service. The New Client Onboarding team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

8. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Ordering and Invoicing Process ■Gartner will bill for 100% of the fees at contract signing ■All invoices are payable net 30 days from date of invoice Pricing ■Gartner will bill a firm fixed price of £16,350 excl. VAT, incl. all expenses for this service Financial Recompense Model ■If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Termination Terms (by Consumer/by the Supplier) ■Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

9. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Service Management ■Cloud Research; IT Leaders Reference is supported (by telephone and online services) by a Client Partner. The Client Partner is the primary point of contact accountable for the proactive and reactive needs of our clients in relationship to their existing services Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)

10. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Trial Service ■Gartner does not offer a trial service option in relation to this service Training ■Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Technical Requirements ■Gartner.com allows 24/7 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required ■Each Gartner report is presented in a printer-friendly Microsoft product format (e.g.,.pdf or.xls) Gartner Service Definition — Gartner for IT Leadership Team: Team Leader (ITLTLDR)