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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Consulting for Cloud: Gartner Consulting — Cloud Component Strategy Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Gartner Service Description — Gartner Consulting — Cloud Component Strategy Service Description ■Gartner provides structured support in reviewing and developing a specific cloud service strategy, component by component. This service provides a clear indication of whether the component draft strategy documents and information being examined is suitable for the client, with practical guidance and advice on how to address gaps against best practice. This service will allow the client organisation to examine suitability of a particular component of their cloud strategy. ■This service will make use of the extensive Gartner research, case studies and Gartner Consulting experience to ensure that the organisation is able to present an independent, external viewpoint to senior staff and stakeholders. Key Deliverables ■Kick-off meeting to agree and document which aspects of the Cloud Strategy are in scope for the project for a fixed duration of 3 weeks elapsed time. ■Analysis of client documentation relevant to the agreed scope - up to 250 pages. ■Gartner led client stakeholder interviews to understand key considerations for the component strategy – covering up to 5 interviews over no more than two calendar days. ■A Gartner led workshop to review the findings of the document analysis and stakeholder interviews, sharing initial insights and potential gaps, with an objective to develop the component strategy aligned to best practices. Pricing ■Gartner will charge a firm fixed price of £19,600 excluding VAT, including all expenses for this service. ■A Gartner report of up to 12 pages that details: –The outcome of the analysis and workshop. –The specific cloud service components reviewed and analysed using Gartner best practices. –Key conclusions and recommendations. –Proposed next steps to be taken. Key Benefits ■An opportunity to align strategies with a number of key stakeholders. ■A clear, external statement on the suitability of a specific component of the cloud strategy within the context of the organisations business requirements. ■Support in forming and validating an organisational viewpoint on a key component of a cloud strategy. ■Independent and objective analysis that can feed into a wider requirement such as business case development, or sourcing strategy.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Changes to Scope ■The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. ■As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition. Assumptions ■The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution. ■Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted. ■Client personnel will be made available per the schedule agreed in the kickoff meeting. ■The due diligence (as ‑ is) data are reasonably available via interviews and documentation review. ■Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions. ■All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff. ■With the exception of meetings and workshops, Gartner work will be performed at Gartner locations. ■Offices, phones, printing/copying and Internet access will be available to Gartner at client locations. ■Gartner will use Microsoft Office for the production of any engagement documentation. ■Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Offboarding ■Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client. Onboarding ■Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Ordering and Invoicing Process ■Gartner will bill for 100% of the professional fees at contract signing. ■All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Pricing ■Gartner will bill a firm fixed price of £19,600 excluding VAT, including all expenses for this service. Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) ■Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Service Management ■This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints ■This is not applicable to this service. Service Levels ■This is not applicable to this service.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Gartner Consulting — Cloud Component Strategy Trial Service ■Gartner does not offer a trial service option in relation to this service. Training ■Gartner does not offer a training option in relation to this service Consumer Responsibilities ■Provision of the necessary resources, systems and documentation for review. ■Responsible for managing logistics on client’s site for the duration of the engagement. ■Assign a client Project Manager to work as a single point contact between the Gartner team and the client. ■Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement. ■Provide facilities for workshops and Gartner Work Space. ■Collate and send all relevant data prior to the meeting. ■Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff. Technical Requirements ■Gartner will require access to: –Any information requested (some may be potentially sensitive) regarding the cloud strategy electronically and /or in paper format.
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