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Presentation on theme: "This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner."— Presentation transcript:

1 This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Digital Leadership: Gartner for IT Executives CIO Essentials (ITECIOESS) Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit:

2 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description ■The Gartner for IT Executives CIO Essentials service is intended to assist senior-level IT executives in operating their business ■The service provides a tailored service to assist members with their key challenges and is focused on supporting cloud and digital strategies ■The service is provided to one licensed user for a period of twelve months ■The Cloud offerings from Gartner are built on the expertise of our 890 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 1,400 research reports providing specific guidance on best practice for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud. Price ■Gartner will bill a firm fixed price of £29,900 excl. VAT, incl. all expenses for this service. Key Benefits ■Personalised service delivery by an Executive Advisor and an Executive Client Manager who develop an individualised program to deliver value to the member and their organisation ■Unique insight into the CIO role based on Executive Programs' more than 15 years of meeting CIOs' needs in the marketplace. This insight is delivered through CIO experts, role-relevant CIO research and a rich, CIO-specific online experience ■An unparalleled CIO community including exclusive member- only events and outstanding peer networking opportunities. Key Deliverables ■Executive Programs Research Reports ■Gartner for IT Executives Content and Research ■Teleconferences hosted by Research Report Authors ■Access to Gartner Core Research ■Access to Gartner for IT Leaders content and role pages ■Review Meetings ■One Symposium/ITExpo Ticket Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

3 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Full List of Deliverables ■Gartner for IT Executives CIO Essentials (the “Service”) is intended to assist the most senior-level IT executives in operating their business as cost-effectively as possible. Client may designate one (1) Licensed User, referred to herein as the “Member,” who has access to the Deliverables described below: ■Executive Programs Research Reports ─ Up to 12 (twelve) Reports per year; covering topics selected by Gartner such as IT Governance, Business Value of IT, Architecture, and other areas where business and IT intersect ■Gartner for IT Executives ─ Targeted role-specific content, such as, podcasts, videocasts, polling, and top research picks accessed via any of the Gartner for IT Executives role Web sites ■Teleconferences ─ Up to 12 (twelve) teleconferences per year, hosted by Executive Programs Research Report Authors to discuss the topics of their Research Reports ■Access to Gartner Core Research and access to Gartner for IT Leaders content and role pages ■Talking Technology Series ─ Commentaries on the latest topics in a monthly audio program that can be listened to on gartner.com or downloaded to listen to in MP3 format ■Note: Schedules referenced above are approximations and are dependent on the publication schedule of relevant Research ■Use of Research — The Member may, on an occasional and infrequent basis, forward to specific individuals within the Client organisation copies of individual research documents, not to exceed 25 (twenty-five) separate documents per contract year, for the purpose of facilitating executive decision making. This forwarding of documents may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the purchase of additional User licenses from Gartner ■Assigned Service Delivery Team — A service delivery team (“Delivery Team”), consisting of an Executive Advisor and an Executive Client Manager, will be assigned to the Member, and will serve as the Member’s primary points of contact for all Gartner resources available under this Service. The Delivery Team will work with the Member to develop a plan (the “Member Value Plan”), which will highlight value sought; identify key issues on which delivery of the Member’s Service may focus; and outline how the Service can deliver that value. Progress against the Member Value Plan will be reviewed during the contract year Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

4 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 ■Review Meetings ─ Up to two (2) times per year, the Executive Advisor will meet face to face with the Member (the “Review Meeting”). These Review Meetings may be used to: (i) review and apply Executive Programs Research, the annual Executive Programs CIO Agenda, or other relevant content; (ii) understand the Member’s current initiatives; and (iii) develop, discuss the progress of, or evaluate the Member’s Member Value Plan ■Summarized Targeted Gartner Research ─ On an as-needed basis, Delivery Team will to the Member the appropriate Research based on the Member’s Inquiry, summarise it, and highlight the parts pertaining specifically to the Inquiry ■Gartner for IT Executives Analyst Inquiry ─ Provides the Member with access to Gartner Analysts who are associated with the Service purchased by Client. Participation in Analyst Inquiry as part of this Service is subject to the following terms: –Participation in Analyst Inquiry is limited to the Gartner Analyst, the Member, and members of the Member’s team (as reasonably required for the Member’s business purposes). In all instances, the Member must be present on the Inquiry call and the purpose of the Inquiry call must be to advance the Member’s agenda –Participation in Analyst Inquiry as part of this Service is subject to the terms set forth in the Usage Guidelines for Gartner Services posted on gartner.com ■Executive Programs CIO Research Inquiries ─ Inquiry access to Gartner Executive Programs CIO Researchers through IT Executives Analyst Inquiry; limited to topics covered in the Executive Programs Research Reports, as published by Gartner Executive Programs ■Symposium/ITxpo® ─ One (1) complimentary invitation for attendance by the Member only, to Gartner Symposium/ITxpo, including all standard Symposium attendee rights plus Executive Programs VIP access. This invitation is non-transferable ■Exclusive Executive Programs Events ─ Complimentary non-transferable invitation for attendance, by the Member only, at local content-based Gartner Events in Member’s region or country ■Facilitated Networking ─ Member may request meetings or conference calls with peers around a specific topic/issue in order to exchange information about best practices or areas of expertise ■Online Networking ─ Access to Gartner Peer Connect Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

5 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Full List of Deliverables ■Executive Programs Research Reports ■Gartner for IT Executives Content and Research ■Teleconferences hosted by Research Report Authors ■Access to Gartner Core Research ■Access to Gartner for IT Leaders content and role pages ■Review Meetings ■One Symposium/ITExpo Ticket Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS) Additional Terms & Conditions ■Member may, on an occasional and infrequent basis, forward to specific individuals within Client organization copies of individual research documents, not to exceed 25 (twenty-five) separate documents per contract year. This may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the purchase of additional User licenses from Gartner. ■Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

6 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

7 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Offboarding ■Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through Onboarding ■Gartner’s Executive Client Partner team will onboard new licensed users to Gartner’s services and will provide a web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

8 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Ordering and Invoicing Process ■Gartner will bill for 100% of the fees at contract signing ■All invoices are payable net 30 days from date of invoice ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Pricing ■Gartner will bill a firm fixed price of £29,900 excl. VAT, incl. all expenses for this service Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Termination Terms (by Consumer/by the Supplier) ■Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

9 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Service Management ■A service delivery team (“Delivery Team”), consisting of an Executive Advisor and an Executive Client Manager, will be assigned to the Member, and will serve as the Member’s primary points of contact for all Gartner resources available under this Service. The Delivery Team will work with the Member to develop a plan (the “Member Value Plan”), which will highlight value sought; identify key issues on which delivery of the Member’s Service may focus; and outline how the Service can effectively deliver that value. Progress against the Member Value Plan will be reviewed during the contract year ■This service is supported (by telephone and online services) by an Executive Client Partner. The Executive Client Partner is the primary point of contact accountable for the proactive and reactive needs of our clients in relationship to their existing services Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)

10 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Trial Service ■Gartner does not offer a trial service option in relation to this service Training ■Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Technical Requirements ■Gartner.com allows 24/7/365 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) – any browser that supports HTML5 – with no client installations required ■Each Gartner report is presented in a printer-friendly Microsoft product format (e.g.,.pdf or.xls) Gartner Service Definition — Gartner for IT Executives CIO Essentials (ITECIOESS)


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