1. Antisocial Behaviour Customer Satisfaction Survey Results North Community Safety Team COMMUNITY SAFETY

2. Send you a Customer Satisfaction Survey to fill in, once the complaint is completed Publish the results of the Surveys Regularly monitor the results and use them to improve our service to our customers When you report a complaint of antisocial behaviour, we will: COMMUNITY SAFETY

3. the results to follow…. 25 (23%) completed surveys have been returned to us, so far June & July Customer Satisfaction Surveys 110 were sent out COMMUNITY SAFETY

4. Q1 By what method did you contact us to make your complaint? COMMUNITY SAFETY

5. Q2 How easy or difficult was it to contact a member of staff to report your complaint? COMMUNITY SAFETY

6. Q3 Rate how quickly you were contacted about your complaint COMMUNITY SAFETY

7. Q4a How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

8. Q4b How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

9. Q4c How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

10. Q4d How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

11. Q5 How satisfied were you that you were kept up to date about your complaint? COMMUNITY SAFETY

12. Q6 Overall how satisfied were you with the outcome of your complaint? COMMUNITY SAFETY

13. Q7 Overall how satisfied or dissatisfied are you with the way your complaint was dealt with? COMMUNITY SAFETY

14. Q8 How willing would you be to report antisocial behaviour to us in the future? COMMUNITY SAFETY