2 Mitchell Technology Group, LLC Mitchell Technology Group, LLC, is pleased to submit this response to the Request for Proposal for Vendor Resource Pool for Equipment and Off the Shelf Software.We are the ideal candidate for your vendor pool. To date, MTG, LLC, has sustained a professional relationship with the City of Memphis and ACS for a number of years. Our past history provides a unique insight into the needs of the City as well as how to address those needs. Our professional experience rivals that of any other technology firm.At MTG, our primary goal is to keep our customers at the forefront of technology by providing affordable services and products of superior quality, reliability and performance.Our technical solutions are the result of more than 20 years of success in building one of the finest computer services’ networks in the industry. We attribute our success to our ability and professionalism, ethics and integrity and above all our determination to provide an unmatched level of dedication to our customers.
3 Mitchell Technology Group, LLC At MTG, we understand what it takes to get the job done. We strongly believe that our success rests upon developing and maintaining long-term business partnerships through customer satisfaction.We would be honored to continue our relationship with ACS and the City of Memphis. We know you will find the enclosed information informative.Should you have any questions, please contact us at:Mitchell Technology Group, LLC 3331 Kirby ParkwayMemphis, TN Sincerely,Marvell Mitchell Ledelle Mitchell
4 Table of Contents Company Background 5 Response 13 References 18 Executive Summary 19Completeness
5 Ownership Marvell R. Mitchell Managing Partner BBA, University of Memphis29 Years of Information Systems Experience12 Years in BusinessLedelle MitchellPartner and Office ManagerBBA, University of Memphis10 Years of Information Systems Experience11 Years in Business
6 Licenses And Professional Affiliations Mid-South Minority Business CouncilBetter Business BureauMemphis Regional Chamber of CommerceBlack Business AssociationSociety of Entrepreneurs RoundtableJackson, TN Chamber of CommerceUniform Certification Agency – Certified Minority Business
7 5.5 Years Average Length of Service Structure5.5 Years Average Length of Service
8 Technical Support Staff Michael Blackwell – Service Manager10 Years of Technical ExperienceHewlett Packard/Compaq Certified Technician Microsoft Products Certification Hewlett Packard Certified in Desktops, Laptops Work Stations and Servers Microsoft NetworksJermarrio Redmond – Senior Technician8 Years of Technical ExperienceHewlett Packard/Compaq Certified Technician Microsoft Products Certification Hewlett Packard Certified in Desktops, Laptops Work Stations and Servers Microsoft Networks Aviation Electronics Technician US NavyHarold Bean – Technician24 Years of Technical ServiceCertified in A+, Dell, IBM Hardware
9 AuthorizationsHewlett Packard/Compaq – Authorized Sales and Service ProviderDell – Authorized DistributorIBM – Authorized Sales AgentMicrosoft – Authorized DistributorComputer Associates
10 Customer List Fidelity Mortgage – Commissioner James Harvey 1047 East Raines Road Memphis, TN TSM Corporation – Amy Rich5705 Stage Road, Suite 240 Memphis, TN Trust Marketing – Howard Robertson18 North Second Street, Suite 101 Memphis, TN
11 Record with City of Memphis Contracts starting in 1997 and continuing currently with ACSQuality products and services provided to the City of Memphis for the past 9 yearsAward $1 million in revenues for 20052005 MED Week Technology Firm of the Year
12 Current Contractual Obligations City of Memphis, ACSShelby County Sheriff’s DepartmentShelby County SchoolsCity of Memphis SchoolsAmerican Red CrossFirst Tennessee Bank**These obligations have no impact on our ability to render service for the Vendor Resource Pool.
13 Response Contract Scope Mitchell Technology Group, LLC, will assume full responsibility for complying with requirements set forth in the Vendor Resource Pool for Equipment/Off the Shelf Software RFP.Mitchell Technology Group, LLC, whose authorized agents are set forth in this proposal, will be the sole contact in regard to contractual matters and payment of any and all charges resulting from contract obligations.Ledelle Mitchell will perform the duties of dedicated Account Manager for Mitchell Technology Group, LLC, to service ACS/City of Memphis vendor account. The vendor site location will be located at:3331 Kirby ParkwayMemphis, TN 38115
14 Mitchell Technology Group, LLC Mitchell Technology Group, LLC, shall abide by contract terms set forth in contract initiated by ACS after review and acceptance.All services pursuant to the vendor agreement with ACS will be performed by authorized agents of Mitchell Technology Group, LLC, and will not be subcontracted to another entity without the express written consent of the City of Memphis.All services will be available immediately upon contract award.Vendor RequirementsVendor will comply with specifications, requirements, standards and representations set forth in the Order Letter/Purchase Order based on availability of stated product or service.Mitchell Technology Group, LLC, will ship all goods via company-selected courier.
15 Mitchell Technology Group, LLC Mitchell Technology Group, LLC, will provide estimated time of arrival for purchased equipment to ACS Purchasing within 3 business days.All goods provided by Mitchell Technology Group, LLC, shall be provided based on availability of requested product and shall be uniform in appearance and in accordance with generally applicable standards in the industry.In the event that warranty repairs are needed on equipment purchased on Order Letter, Mitchell Technology Group, LLC, will provide assistance within 1 business day of notification.Vendor QualificationsMitchell Technology Group, LLC, is in compliance with all City of Memphis, Shelby County and Tennessee licensing, bond and insurance requirements.
16 Mitchell Technology Group, LLC IndemnificationMitchell Technology Group, LLC, shall indemnify and save harmless ACS and the City of Memphis from actions or omissions of Mitchell Technology Group, LLC, in connection with this agreement, except to the extent that such claims arose out of the wrongful acts or omission by ACS or the City of Memphis.Insurance CoverageThe Hartford 4401 Middle Settlement Road New Hartford, NY 13413 Business Liability – Policy No. 01 SBA AQ1149 Workers Compensation – Policy No. 01 WEC PS0173 Business Automobile Liability State Farm Insurance – Policy No A25-42B
17 Mitchell Technology Group, LLC Additional DataThere is no additional data to be presented.
18 References 847 Monroe Avenue Memphis, TN 38163 901-448-6030 Memphis City Schools – Ms. Gwen Johnson2597 Avery Avenue Memphis, TN Scope of Work: Printer Sales, Service and RepairShelby County Government – Mr. Anoop Desai201 Poplar Avenue, Seventh Floor Memphis, TN Scope of Work: Computer Sales, Service and RepairCrossRoads Ford – Mr. Jimmy Walker5299 Summer Avenue Memphis, TN University of Tennessee – Mr. Bobby Thomas847 Monroe Avenue Memphis, TN
19 Executive SummaryMitchell Technology Group, LLC, has provided products and services for hardware and software to ACS/City of Memphis for the past 9 years. The quality of service that has been provided will continue under the new Vendor Pool contract.Mitchell Technology Group, LLC, and its authorized employees will: Respond to all RFPs in a timely manner Notify ACS/City of Memphis within three days of estimated time of arrival of products Direct ship or deliver product to ACS/City of Memphis Invoicing will also be done in a timely manner
20 CompletenessMitchell Technology Group, LLC, will perform services necessary to comply with the provisions of this RFP and all additional services required for issues not expressly stated in this RFP.