1. Implementation of Government Interoperability Frameworks: Putting Strategies into Practice

2. Successful… Legal framework “Business” Model It DOES work! Savings for citizen as well as State in terms of time & money + “better overall perception of quality service” Still unsuccessful Awareness inside ALL the government, EVERYTIME (put it in the neurological map) Legal operational framework ICT appropriation from some public servants Chile Interoperability Program Success Case?

3. The trouble with some public servants

4. Resources Budgetary – Human – Technical – Political Technical training in Public & Private sectors for implementing Interoperability apps. Political Will ICT Platform. “Improve Public Services quality while reducing costs ” Standards Success Critical Issues Our Vision “Business Model” Legal Framework

5. Laws Electronic Document Electronic Signature CA / RA Services (PKI) 19.799/2002 Administrative Procedures Enforcement (Citizen driven) 19.880/2003 Data protection Data privacy Communications’ Security (Safety & Confidence) 19.628/1999 XML Standards for Electronic Docs & Interoperability Mgm. (Document Layer) 81/2004 Communications Framework for Efficient comm. (Comm layer) 77/2004 Schema, megadata & repository Framework (Structure Layer) 271/2008 Executive Orders

6. Standards There has been an explicit definition by the Government on open standards: –Electronic documents: XML –Data scheme: XML Schema –Electronic Signature: XML signature –Architecture: SOA –Standard communication protocols –Unique repository of e-gov schemes (Schemes and Metadata Management) –W3C International Standards

7. Interoperability Platform Since July 2009 7 Public institutions participate, supporting the development of 35 citizen-oriented transactions and 31 web services 150.000 transactions, monthly average Scheme and Metadata Manager entwined with Interoperability Platform, with 8 ground schemes and 67 obligatory document schemes Measured 1,3 million US$ in citizen savings up to now for 6 of the 35 transactions that amount to more than 50% of total transactions

8. “Business Model” Objective: provide incentives for public servants to embrace Interoperability Philosophy PISEE

9. Teachings from our Experience In Latin countries law enforcement inside the Government is not enough. Inertia must be overcome with supplementary means (money and political costs) Success needs a champion on both the donor and the receptor of interoperability services Benefits for Government as well as citizens must be demonstrable and clearly measurable in analysis stage of interoperability projects Conversely, KPI must include metrics on citizen’s benefits, and must be published Voluntary adhesion is a good start to gather critical mass, but not good to make overall improvements

10. THANKS!