1. Global Roll-out Cold Chain Training
A Success Story
F. Hoffmann-La Roche & Kuehne + Nagel

2. Kuehne + Nagel The Global Logistics Network
+ 100 countries
+ 900 locations
employees
+ 7 million m² of warehouse space
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

3. The global logistics network is our strongest asset
The global logistics network is our strongest asset. Dedication, integration and innovation are at the heart of our business philosophy. Focused on our customers’ needs we provide integrated logistics solutions of outstanding quality and operational excellence – we are the extension of your business.
Mission Statement
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

4. Ensure a World Class Global Network designed
Roche Pharma Technical Operations Objective
Ensure a World Class Global Network designed
to ensure a High Quality Supply to our patients.
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

5. High Quality Supply to the Patients Global Cold Chain Training
Kuehne + Nagel has developed & initiated various projects with F. Hoffmann-La Roche,
which support Roche‘s strategic logistics agenda whilst enhancing Kuehne +
Nagel‘s competence in developing tailor-made solutions for the pharmaceutical
industry, across all continents around the globe.
One of these initiatives is the global roll-out of the Cold Chain Training - CCT:
Kuehne + Nagel is the first external logistics supplier to execute the CCT on a global
basis outside Roche.
CCT offers a good opportunity and leverage to further strengthen and expand the
successful cooperation between Roche and Kuehne + Nagel.
Our target is to support Roche to ensure highest quality supply to the patient.
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

6. High Quality Supply to the Patients Global Cold Chain Training
Scope
F. Hoffmann-La Roche - global distribution network
Services:
Air Logistics Road Logistics Sea Logistics Contract Logistics
Temperature ranges +2/+8°C and +15/+25°C
Finished goods
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

7. Kuehne + Nagel serves F. Hoffmann-La Roche Global Distribution Network
North America
Europe
CEMAI
CEMAI
Asia Pacific
Latin America
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

8. Achievements High Quality Supply to the Patients
Enhanced GXP knowledge in all regions
Implementation of best practices
Development of tailor-made processes
Implementation of quality tools
Sharing experiences and lessons learned
Strategic cooperation with Kuehne + Nagel
Initial international Cold Chain Training in Switzerland
Improvement of the Supply Chain Security
Ensuring highest quality supply to the patients
Further development of the Roche Cold Chain Training
Strategic cooperation with Kuehne + Nagel
Initial international Cold Chain Training in Switzerland
Improvement of the Supply Chain Security
Ensuring highest quality supply to the patients
Further development of the Roche Cold Chain Training
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
25-Mar-17

9. QSHE GXP Training from Kuehne + Nagel Global Quality Standards
Kuehne + Nagel further developed the training material according to its organisation and processes.
KN PHARMA LOGISTICS
QSHE EXPERT TEAM PHARMA
REGULATORY FRAMEWORK
TRAININGS
PHARMA MANUAL & SOPs
COMPETENCE CENTER
TOOLBOX
INFORMATION POOL
Kuehne + Nagel‘s GLOBAL PHARMA NETWORK
Kuehne + Nagel - The Global Logistics Network
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
QSHE – Quality, Safety & Health, Environment + Security
25-Mar-17

10. QUALITY EXPERT TEAM PHARMA
Quality Expert Team Pharma Global Quality Standards
QUALITY EXPERT TEAM PHARMA
Global GXP Policy Manual
GXP Training Concept
Best Practices
Implemen-tation
Toolbox
Global
Roll-out
The Global QSHE GXP Training has been integrated in the overall Global GXP Implementation Project.
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
QSHE – Quality, Safety & Health, Environment + Security
25-Mar-17
p. 10 10 10 10

11. Cold Chain Training – Global QSHE GXP Training Roll-out Plan Overview
Training by 9
Regions
555
Participants 60
Seminars
Plan Regional CCT
Prepare and adapt training material to local needs
November 2011
1 Phase
Conduct Regional CCT
Phase 1
2 Phase
Conduct Regional CCT
Phase 2
Continuous Improvement
Coordination of CCT activities and further development in close cooperation with all regions
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
QSHE – Quality, Safety & Health, Environment + Security
25-Mar-17
p. 11

12. Cold Chain Training – Global QSHE GXP Training Global Roll-out
GXP Trainings in more then 30 locations in 2011.
In more then 60 locations until the end of 2012.
Kuehne + Nagel - QSHE Expert Team Pharma - QETP
QSHE – Quality, Safety & Health, Environment + Security
25-Mar-17