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Agenda 2Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global.

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Presentation on theme: "Agenda 2Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global."— Presentation transcript:

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2 Agenda 2Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

3 Agenda 3Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

4 United Airlines develops Apollo computer reservation systems in Denver U N I T E D Apollo Travel services marketed to agencies in the US and Japan 50% of Covia sold to US Air, British Airways, Swissair. KLM and Alitalia Galileo partnership formed, now a global organization. Galileo system relocated from U.K. to Denver Apollo Travel Services renamed Covia, independent affiliate of United Airlines Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC Galileo acquired by Cendant. Cendant acquired by Blackstone Group and Travelport is formed 1980s Delta Air Lines develops DATAS II, an automated reservation system 1986 Northwest buys into TWAs PARS reservation system 1990 TWAs PARS merges with Deltas DATAS II system. Worldspan formed Worldspan acquired by Travelport Worldspan acquired by CVC/ Teachers 2008 Travelport Airline IT Solutions established Travelport GDS history 4Travelport Confidential Travelport Overview

5 Travelport GDS global operations Travelport operates a mix of owned in-country operations and distributors covering 160 countries Travelport sales office Distribution partner Remote service No operations 5Travelport Confidential Travelport Overview

6 Our global reach Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly 5,300 employees worldwide 4 billion+ stored airfares 70 million daily searches for air, car and hotel availability Dynamic connection build Up to 1.5 billion messages per day 160 countries Real time booking Comprehensive low fares and rates Travel intelligence services Mission critical IT services and software 430 airlines Over 87,000 hotel properties 30,000 car rental locations from 25 providers Over 400 cruise and tour operators 13 major rail networks 60,000+ travel agency subscribers Travel Management Companies Corporations Tour Operators Metasearch Multiple Suppliers Travelport Size & Scale Multiple Agencies & Travellers 6Travelport Confidential Travelport Overview

7 GDS agency and corporate customers 7 60,000+ travel agencies worldwide Global Corporate Agencies Leisure & Corporate Agencies Online Travel Agencies Corporations Travelport Overview Travelport Confidential

8 Customer testimonials 8 In our opinion, Travelport offers the very best travel technology solutions for our travel agent members – a genuinely complete package … I would recommend Travelport to any other travel consortium or travel agent. Tim Giles Worldchoice We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided solutions to help increase productivity and efficiency where it matters – and that is servicing our customers. Steve Ash Director Business Technology APAC HRG Australia Travelport Overview Travelport Confidential

9 Agenda 9Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

10 Galileo Desktop TM Primary Desktop Solution –Air, Hotel and Car travel content through the Galileo host system –Search, book, price, process payment and ticket content Single Desktop Installation –The worlds first graphical user interface (Viewpoint) –Traditional cryptic environment (Focalpoint) A gateway to a world of travel content Point of Sale Tools 10Travelport Confidential

11 Maximize productivity Easier and quicker search and selling process More results reduces the need for follow up entries Optimize workflow Replay list removes the need to repeat the entry Expansion of content Pictures of properties available through RoomMaster Galileo Point-and-Click Providing ease of use and speed Point of Sale Tools 11Travelport Confidential

12 Hotel key features & benefits Multi Level Rates - Negotiated Rates - RAC Code - Rate Viewership - Master Rate Codes available Multiple search qualifiers - WIFI, disabled, chain, rate code, … Inside Availability - HOA - Hotel Availability Shopping Page - HOC - Hotel Complete Availability/ Rates - HOV - Room Rates and Policies Complete Pricing Plus - Enhance availability search functionality - New Search qualifiers - Key Elements – Include children prices Descriptions & Images - HOD Point of Sale Tools Travelport Confidential

13 Agenda 13Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

14 14 GWS support tools Web Services API Travelport Confidential Galileo Web Services offers a Sample Web Site at:

15 15 GWS support tools (content) Partners can test Web Service requests for air, car, and hotel. Access the GWS Help System for details, instructions, and reference information View and copy sample code for several platforms to provide guidelines for development of client applications The features available on the Sample Site depend on your level of access: –Everyone can use the sample requests and read the Overview. –Prospective Partners, who receive a preliminary user name and password from Galileo. –Partner can also review the Documentation section, including the GWS Help System. –Licensed Partners, who receive a user name and password, can also access the sample code in the View Code section. UK based API Support desk. Web Services API Travelport Confidential

16 16 Travelport Universal API Travelport Universal API aggregates travel content from multiple sources. As a result, shopping and booking capabilities are aggregated into a single and seamless user experience. Reduce costs and time to market – You only need to code to one API to access many new suppliers and content types, reducing costs and improving your time to market. Web Services API Travelport Confidential

17 17 Universal API architectural overview Web Services API Travelport Confidential

18 Agenda 18Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

19 Galileo ancillary products Galileo Integrated Data Source (GIDS) GIDS is a proprietary data source that collects both pre- and post-ticketing data from the Galileo GDS allowing The Corporate Team to provide strategic, operational, and tactical views of the business in real time. Journey Reporter A web based reporting tool which allows travel agencies and companies to track and monitor where the employees of a company are, have been, or will be anywhere in the world. Commission Tracking Travelport partner with both Pegasus and Net Trans to offer fully automated hotel commission reporting and collection processing services for our agency customers around the world. 19 Ancillary Products Travelport Confidential

20 Payment solutions with eNett State-of-the-art payment solutions, embracing air and non-air transactions, tailored specifically for the travel industry A single point of connection to todays world of payments Credit and debit cards across all channels Faster payments and settlements A comprehensive risk and performance management tool Travelport JV with PSP International to provide: Ancillary Products 20 Travelport Confidential

21 Agenda 21Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services

22 Account management 22 Jerome Moisan General Manager, UK, Ireland & France Tim Wright Commercial Director UK&I TBC Key Account Manager, UK SMO TBC Senior Sales & Service Consultant (Technology) Business Support Functions Sales Support UK&I Helpdesk Service Provisioning Product Management API Support TBC Senior Sales & Service Consultant (Functionality) Typical account management team structure Customer Support Travelport Confidential

23 Travelport helpdesk services Enhanced customer service with round the clock servicing The recent introduction of the new helpdesk IT system and the enhancements to Ask Travelport have provided our helpdesk teams with a market leading technology platform Service Bureau, gives you the authority to access and service reservations made outside of your organisation on a 24/7 or Out of Hours basis. Emulation facilities enable you to move between pseudo in one entry. Great customer service with our 24/7 helpdesk support Customer Support 23 Travelport Confidential

24 ASK Travelport We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right time, were continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day, every day of the year Here is some of the additional facilities that are available via Ask:- Quickly find answers using enhanced Ask a Question capabilities The ability to request replies via Screen-share with a Help Desk agent for real-time, picture-perfect assistance Use a convenient Agent Assist Online Chat Service for immediate, expert guidance Track the status of a reported incident or issue – all the way through to resolution Customer Support 24 Travelport Confidential

25 Summary 25Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global reach and scale Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Galileo Web Services (GWS) Universal API Galileo Products eNett Payment Solutions Account Management Support services


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