Agenda Travelport Overview Point of Sale Tools Web Services API

Name: Agenda Travelport Overview Point of Sale Tools Web Services API
Uploaded: 2017-07-08T21:29:11+00:00
Duration: PTM23S2
Channel: Avery Lewis
Description: Agenda Travelport Overview Point of Sale Tools Web Services API

Agenda Travelport Overview Point of Sale Tools Web Services API
Travelport History Global reach and scale Point of Sale Tools Galileo Desktop 2.X Viewpoint Travelport Universal Desktop Web Services API Galileo Web Services (GWS) Universal API Ancillary Products Galileo Products eNett Payment Solutions Customer Support Account Management Support services Travelport Confidential

Travelport GDS history
Travelport Overview Apollo Travel Services renamed Covia, independent affiliate of United Airlines Galileo partnership formed, now a global organization. Galileo system relocated from U.K. to Denver Worldspan acquired by Travelport U N I T E D Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC 50% of Covia sold to US Air, British Airways, Swissair. KLM and Alitalia United Airlines develops Apollo computer reservation systems in Denver Apollo Travel services marketed to agencies in the US and Japan Cendant acquired by Blackstone Group and Travelport is formed Travelport Airline IT Solutions established Galileo acquired by Cendant. 2007 1971 1973 1986 1987 1989 1997 2001 2006 2008 Delta Air Lines develops DATAS II, an automated reservation system TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed The roots of Travelport’s GDS brands, Galileo and Worldspan, grew out of the growing need for Computer Reservation System automation and the development of airline reservation systems that enabled interactive travel buying and selling of air travel. Originally Galileo was owned/founded by a consortium of 11 airlines (3 North American and 8 European) and went public on the NYSE in 1997. Worldspan was originally founded in 1990 by Delta Air Lines, Northwest Airlines and Trans World Airlines, sold to a private equity group, and then acquired by Travelport in 2007. Today, the Galileo and Worldspan global distribution systems still remain the most comprehensive and technologically advanced conduits for distributing and purchasing travel and travel-related services worldwide. Worldspan acquired by CVC/ Teacher’s Northwest buys into TWA’s PARS reservation system 1980s 1986 1990 2003 Travelport Confidential

Travelport GDS global operations
Travelport Overview Travelport GDS global operations Travelport operates a mix of owned in-country operations and distributors covering 160 countries Travelport operates in approximately 160 countries and has development capabilities on multiple continents to serve the localised needs of our customers. Headquarters are located in Langley, UK with sales, service and support offices located in more than 40 countries. Our geographical reach and robust content are two reasons we’re the world’s leading provider of informed travel choice. The global footprint of a GDS is a vital element in its usefulness to both the agency and to the supplier community. A travel supplier may have a high degree of discretion in terms of channels it uses to market at home. For most of them however, distribution is a lot more challenging and costly outside their home markets. This is where the GDS adds most value. The fact that Travelport provides its services in 160 countries is valuable, not only to suppliers seeking to sell their product, but also to major corporations and Travel Management Companies (TMC) or Online Travel Agencies (OTA) who wish to provide consistent technology and user experiences in more than one country. 84% of Travelport GDS business by volume comes from wholly owned operations. The remainder comes from businesses operated under long term distributor contracts. Our business is geographically split as follows: Americas – 49% Europe – 24% Middle East & Africa – 14% APAC – 13% Notes to Chart Legend: Remote Service refers to countries where operations are run out of neighbouring or nearby markets [Source: GW Masters Conference Speech] Travelport sales office Distribution partner Remote service No operations Travelport Confidential

Our global reach Travelport Size & Scale
Travelport Overview Our global reach Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly Travelport Size & Scale Multiple Suppliers Multiple Agencies & Travellers 5,300 employees worldwide 4 billion+ stored airfares 70 million daily searches for air, car and hotel availability Dynamic connection build Up to 1.5 billion messages per day 160 countries Real time booking Comprehensive low fares and rates Travel intelligence services Mission critical IT services and software 430 airlines Over 87,000 hotel properties 30,000 car rental locations from 25 providers Over 400 cruise and tour operators 13 major rail networks 60,000+ travel agency subscribers Travel Management Companies Corporations Tour Operators Metasearch Global Reach The GDS remains the largest conduit for travel distribution and transaction processing worldwide. Whilst the industry becomes more populated with niche and fragmented sources of content, Travelport ensures buyers in every market have reliable, aggregated content through our GDSs and the major travel Web sites we support. As a result, we process more than 1 billion unique travel-related messages daily for customers around the world. We respond in real time to 70 million daily searches for pricing and availability on flights, hotels and car rentals alone. Our core systems scalability and reliability deliver 99.9 percent uptime so that we don’t let our customers down. More than 5,300 employees worldwide who are proactive in answering local market needs 63,000+ travel agency subscribers 430 airlines >87,000 hotel properties from 280 chains 25 car rental companies All major domestic and international rail networks 400+ tour/vacation operators and cruise lines 7,500 tourist attractions 29 languages Local market currencies Source: 10-K 6 Travelport Confidential

GDS agency and corporate customers
Travelport Overview 60,000+ travel agencies worldwide Global Corporate Agencies Leisure & Corporate Agencies Online Travel Agencies Corporations Travelport Confidential

Customer testimonials
Travelport Overview ““In our opinion, Travelport offers the very best travel technology solutions for our travel agent members – a genuinely complete package … I would recommend Travelport to any other travel consortium or travel agent.” Tim Giles Worldchoice We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided solutions to help increase productivity and efficiency where it matters – and that is servicing our customers.” Steve Ash Director Business Technology APAC HRG Australia Travelport Confidential

Galileo DesktopTM A gateway to a world of travel content
Point of Sale Tools A gateway to a world of travel content Primary Desktop Solution Air, Hotel and Car travel content through the Galileo host system Search, book, price, process payment and ticket content Single Desktop Installation The world’s first “graphical user interface” (Viewpoint) Traditional “cryptic” environment (Focalpoint) Travelport Confidential

Galileo Point-and-Click
Point of Sale Tools Providing ease of use and speed Maximize productivity Easier and quicker search and selling process More results reduces the need for follow up entries Optimize workflow Replay list removes the need to repeat the entry Expansion of content Pictures of properties available through RoomMaster Travelport Confidential

Hotel key features & benefits
Point of Sale Tools Multi Level Rates - Negotiated Rates - RAC Code - Rate Viewership - Master Rate Codes available Multiple search qualifiers - WIFI, disabled, chain, rate code, … Inside Availability - HOA - Hotel Availability Shopping Page - HOC - Hotel Complete Availability/ Rates - HOV - Room Rates and Policies Complete Pricing Plus - Enhance availability search functionality - New Search qualifiers - Key Elements – Include children prices Descriptions & Images - HOD - Travelport Confidential

GWS support tools Web Services API Galileo Web Services offers a Sample Web Site at: Travelport Confidential

GWS support tools (content)
Web Services API GWS support tools (content) Partners can test Web Service requests for air, car, and hotel. Access the GWS Help System for details, instructions, and reference information View and copy sample code for several platforms to provide guidelines for development of client applications The features available on the Sample Site depend on your level of access: Everyone can use the sample requests and read the Overview. Prospective Partners, who receive a preliminary user name and password from Galileo. Partner can also review the Documentation section, including the GWS Help System. Licensed Partners, who receive a user name and password, can also access the sample code in the View Code section. UK based API Support desk. Travelport Confidential

Travelport Universal API
Web Services API Travelport Universal API aggregates travel content from multiple sources. As a result, shopping and booking capabilities are aggregated into a single and seamless user experience. Reduce costs and time to market – You only need to code to one API to access many new suppliers and content types, reducing costs and improving your time to market. Travelport Confidential

Universal API architectural overview
Web Services API Travelport Confidential

Galileo ancillary products
Galileo Integrated Data Source (GIDS) GIDS is a proprietary data source that collects both pre- and post-ticketing data from the Galileo GDS allowing The Corporate Team to provide strategic, operational, and tactical views of the business in real time. Journey Reporter A web based reporting tool which allows travel agencies and companies to track and monitor where the employees of a company are, have been, or will be anywhere in the world. Commission Tracking Travelport partner with both Pegasus and Net Trans to offer fully automated hotel commission reporting and collection processing services for our agency customers around the world. Travelport Confidential

Payment solutions with eNett
Ancillary Products Payment solutions with eNett Travelport JV with PSP International to provide: State-of-the-art payment solutions, embracing air and non-air transactions, tailored specifically for the travel industry A single point of connection to today’s world of payments Credit and debit cards across all channels Faster payments and settlements A comprehensive risk and performance management tool Travelport Confidential

Account management Typical account management team structure
Customer Support Typical account management team structure Jerome Moisan General Manager, UK, Ireland & France Tim Wright Commercial Director UK&I Business Support Functions TBC Key Account Manager, UK SMO TBC Senior Sales & Service Consultant (Functionality) TBC Senior Sales & Service Consultant (Technology) Sales Support UK&I Helpdesk Service Provisioning Product Management API Support Travelport Confidential

Travelport helpdesk services
Customer Support Great customer service with our 24/7 helpdesk support Enhanced customer service with ‘round the clock’ servicing The recent introduction of the new helpdesk IT system and the enhancements to Ask Travelport have provided our helpdesk teams with a market leading technology platform Service Bureau, gives you the authority to access and service reservations made outside of your organisation on a 24/7 or ‘Out of Hours’ basis. Emulation facilities enable you to move between pseudo in one entry. Travelport Confidential

ASK Travelport Customer Support We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day, every day of the year Here is some of the additional facilities that are available via Ask:- Quickly find answers using enhanced ‘Ask a Question’ capabilities The ability to request replies via ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance Use a convenient Agent Assist Online Chat Service for immediate, expert guidance Track the status of a reported incident or issue – all the way through to resolution Travelport Confidential

Summary Travelport Overview Point of Sale Tools Web Services API

Agenda Travelport Overview Point of Sale Tools Web Services API

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