1. Microsoft ® Lync™ Server 2010 What Is New? Module 02 Microsoft Corporation

2. Agenda Why Change? What is New in Microsoft Lync Server 2010 Topology Management and administration Enterprise voice Conferencing Archiving and monitoring Microsoft Unified Communications Managed API (UCMA) Lync Server 2010 Hosting Pack Mobility Lync Online Q&A 2

3. Why Change? Addressing key concerns direct from customers and the field No central store for configuration No way to validate planned change before deployment Microsoft Management Console (MMC) snap-in was hard to navigate and use Hard to automate tasks like managing users No safe way to take a server out of service for maintenance Too much noise in our monitoring solution Hardware Load Balancers difficult to configure Certificates, certificates, certificates Too many servers Multiple site deployments Virtualization mandate We want to compete with “Best of Class” voice solution 3

4. What Is New with Lync Server 2010 Server/topology changes Management and administrative changes Enterprise voice features Conferencing features Archiving and monitoring features UCMA Support for Multiple Tenants by Hosting Providers Mobility 4

5. What Is New in Server/Topology Lync Server 2010 deployment model A/V conferencing server role Director (now a true, unique server role) Mediation server can be collocated on front end Archiving and monitoring can be collocated All roles are supported within a virtual server Reach server – no longer separate role 5

6. 6 Deployment Model Global deployment is a collection of sites Sites are made of pools Pools host users & services (such as conferencing and voice over internet protocol (VoIP)) Pools Data Center Sites Global MicrosoftRedmondTukwila-1Tukwila-2DublinDublin-1

7. Microsoft Lync Server 2010 Topologies simplified Standard Edition Topology Enterprise Consolidated Topology Server Roles Front end Back end Director Edge (consolidated) Archiving server Monitoring server Survivable Branch Appliance (SBA) A/V MCU stand-alone or collocated (optional, stand-alone recommended for large deployments) Mediation server stand-alone (optional) Group Chat roles (optional) 7

8. 8 SmallStandard Edition central siteBranch through Edge Small with branches250-5,000Standard Edition central siteSingle branch, with SBA Small with failover Two Standard Editions - “Paired” Standard Edition to support inexpensive failover Any Small < 5000 users Small < 5000 users This example 5,000 users, 1 SE Server This example 5,000 users, 1 SE Server Reference Topologies

9. 9 Single DC80,000Enterprise Edition, Single Data CenterBranch through Edge DC with branches1,000 – 80,000Enterprise Edition, Single Data Center Two branches, one SBA, one PSTN Interconnect Single Datacenter < 80,000 users Single Datacenter < 80,000 users This example 20,000 users, HA, 2 Enterprise Edition FE servers This example 20,000 users, HA, 2 Enterprise Edition FE servers

10. Reference Topologies Global10,000 +Two Data Centers with EE One Central Site with an SE Some SBA Some PSTN Very largeUnlimitedEnterprise Edition, > Two Data Centers Standard Editions Survivable Branch Appliances Branch with Standard Edition 10 Global, Multi-Site Unlimited Global, Multi-Site Unlimited This example Site 1: 4 FE servers Site 2: 2 FE servers (central sites only) This example Site 1: 4 FE servers Site 2: 2 FE servers (central sites only)

11. Virtualization What’s supported? Virtualization of specific Lync Server 2010 roles Microsoft SQL ® Server, Exchange Server 2010, Active Directory ® Domain Services (AD DS) virtualization (as per guidelines) Hyper-V™ R2 (2008 not supported), VM Ware (per Server Virtualization Validation Program (SVVP)) Client virtualization (except Audio/video - use IP phone) Not Supported Branch office/Gateway only/Mediation server + gateway Live migration of virtual machines via System Center Virtual Machine Manager (SCVMM) Virtual Deployment (~ 50% capacity) 125 user maximum in conference Separate A/V pool recommended 5,000 users Server Virtualization in Microsoft Lync Server 2010 whitepaper 11

12. Virtualization 12 Physical CPUMemoryUser 8 core12 GB20K 8 core16 GB5K 8 core12 GB10K 8 core12 GB7K 8 core16 GB25K 8 core16 GB5K 4 core4 GB20K 8 core16 GB230K 8 core16 GB20K 8 core16 GB800 concurrent calls 8 core16 GB15K 2 core2 GB1K 8 core32 GB80K 8 core16 GB230K 4 core4 GB80K Lync Server RoleFeatures Enterprise Edition Front End Server IM&P Enterprise Edition Front End Server IM&P, AS, AV, EV Enterprise Edition Front End Server IM&P, AS, EV (8 Front End pool) Enterprise Edition Front End Server IM&P, AS, EV (single Front End Server in pool) Standard Edition Front End ServerIM&P Standard Edition Front End ServerIM&P, AS, AV, EV DirectorReg Monitor/Archiving Server A/V Conferencing ServerAV Mediation Server*MS Edge ServerAP, DP MR Survivable Branch ServerReg, MS SQL Server Back End Server (FE) SQL Backend (M/A) File Server Virtual CPUMemoryUser 4 core10 GB12.5K 4 core16 GB2.5K 4 core11 GB5K 4 core11 GB4K 4 core12 GB12.5K 4 core16 GB2.5K 4 core4 GB10K 4 core8 GB110K 4 core11 GB10K 4 core10 GB400 concurrent calls 4 core8 GB7.5K 2 core2 GB1K 4 core16 GB40K 4 core12 GB115K 2 core3 GB40K 12

13. What Is New in Management and Administration Central Management Store Planning Tool/Topology Builder Windows Powershell™ Management Web Based Administration Tool (Control Panel) Role-based Access Control (RBAC) DNS Load Balancing Server Draining Monitoring Improvements 13

14. Central Management Store Schematized definition of deployment topology Configuration of Lync Server 2010 services and Policies managed by central store Replication of policies/configuration to all topology nodes (including Edge) Validation tools help prevent misconfiguration 14

15. Administration Changes Lync Server Control Panel Silverlight™ based administration console Task oriented Handles the 80% cases Built on PowerShell Replaces MMC PowerShell Complete access to all administrative tasks Automation interface Replaces Windows Management Instrumentation (WMI) RBAC Access controlled by security group membership New delegation model: site aware 15

16. Domain Name System Load Balancing DNS LB Goals Simplify HLB Configuration Reduce dependence on HLB DNS LB supported for Internal Pool, Director Pool All Server-Server and Client-Server SIP traffic All Server-Server HTTP traffic Media traffic Support draining of applications Improve load balancing of server-server traffic (Ex: Access Edge – Director) Eliminating HLB is not a goal HLB still be required for Internal Pools Client – Server HTTP & HTTP(s) traffic (ABS, DLX, LIS, etc.) 16

17. Server Draining Feature Used to prevent new connections while maintaining existing connections Used primarily for Server Maintenance Once a server is rebooted it will start accepting new connections 17

18. Monitoring Improvements Actionable alerts Distinguish service-impacting alerts from other alerts (aka Key Health Indicators (KHI)) Actionable alert descriptions and knowledge (Call Failure and Voice Quality) Reduce noise/understand current status Component level health manifests Paired events Most service impacting is driven by monitors Easier drill downs and view navigation Synthetic Transactions End-to-end scenario view Correlation logic handles transient failures Tests for critical scenarios automated in System Center Operations Manager (SCOM) pack All steps are PowerShell cmdlets 18

19. OCS 2007 R2 Single Number reach Attendant Console Delegation/TeamCall Response Groups SIP Trunking Dial-in audio conferencing Higher def video Workflow activities for UC What Is New – Enterprise Voice 19 OCS 2007 “Anywhere Access” Common voice features Unified messaging Audio and video conferencing Lync Server 2010 Enhanced 9-1-1 (E9-1-1) for NA Branch Resiliency (SBA) Datacenter Resiliency Call Admission Control (CAC) Call park, Announcement Response Group Improvements Topology changes Media bypass Routing changes Analog devices Common area phones Larger device portfolio

20. Voice Components 20 PIC MSN AOL Yahoo Remote Users Edge Server Perimeter Network Data Media SIP Federated Businesses PSTN Media GW ExUM UC endpoints Archiving Monitoring AD DS On-premises or Online FE Server(s) (Registrar, Mediation, Web, LIS, CAC, CMS, PDP) BE SQL server A/V Conf server SBA Analog Devices Tanjay, Aries: - IW phones - Common area phones

21. What Is New – Voice Quality Higher Reliability Calls that Sound Even Better Session Dialog Resiliency Conferencing Call Audio Quality Improvements Network Friendly Unified Communications Improved support for DiffServ and virtual local-area networks (VLANs) Call Admission Control Media By-Bass Next Generation of UC Devices and Gateways New IP and USB Phone devices with Better Ergonomics and Acoustics Device and gateway Partner Audio Quality Certification Enlightening User Voice Quality Experiences Simplified Audio Device Selection Integrated Test Calls In Call Audio Quality Feedback Empowering Admins to Manage Voice Quality Session Reliability Diagnostics and Monitoring Improved SCOM Alerts for Call Failures and Poor Audio Quality 21

22. What Is New in Conferencing Single Client Join Reliability Dial-in Conferencing enhancements Rich in-conference experience Rich and Reach Consolidation of Infrastructure 22

23. What Is New in Archiving and Monitoring Tight coupling of web conference content archiving and IM archiving Event based content activity log Honor per user archiving settings when logging group IM and web conferences Tool to create and export searchable session transcripts Note: no archiving for P2P File Transfer sessions, Audio/Video, Application Sharing 23

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25. What Is New in UCMA Simplified deployment model and Reduced TCO Downloadable Unified Communications Managed API (UCMA) runtime instead of redist model PowerShell based TSE and Contact object creation instead of WMI Auto-provisioning at run time DNS based load balancing Microsoft Lync Server 2010 Enterprise Voice and resiliency Draining Support QoE Troubleshooting with CDR CER Diagnostics Session Initiation Protocol (SIP) Dialog and registration resiliency Bandwidth Management Back-to-Back User Agent Call Parking and Retrieval PSTN User Authentication VoiceXML Support Support Supervisor scenarios (Contact Center)/First class back-to-back user agent (B2BUA) support Agent anonymization Silent Monitoring Click-to-call (external web callers) Simplified object model for Presence Conferencing Trusted conferencing user (TCU) model Support for ad hoc meetings and conferencing lobby 25

26. Microsoft Lync Server 2010 Multitenant Pack for Partner Hosting A unified communications (UC) solution for telecom and hosting providers Available Workloads  IM&P  Desktop Sharing  Conferencing  UM  PBX Replacement Feature sets include: Appliances Hand and head set I/O devices. Conferencing server gateway video Real-time IP video, voice, and data services. Audio conferencing provider Integration with hosted conferencing systems. Short Message Service (SMS) Text messaging systems used by phones and mobile communication systems. 26

27. Mobility Supports Lync functionality on mobile devices Multiple platforms Apple iOS, Android, Windows Phone, or Nokia mobile devices Single touch Connect by IM, email, or voice Join an audio conference with a single click, directly from Outlook Mobile calendar Extended Enterprise Voice capabilities Including “call via work” and call forward setting from the mobile device. 27

28. Lync Online 28

29. Delivery Choice Connected business and optimized IT Consistent user experience across delivery options Common architecture and data model across deployments Flexibility in deployment – meets your complex needs Adaptability in deployment – enables changes at any time 29 Hosted Service Rapid scalability Advanced manageability Advanced manageability On-Premise Control and ownership Control and ownership Customization Customization

30. 30 Q&A

31. 31 © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.

32. 32 To be added Hosting Pack Mobility