Presentation on theme: "Aeonix & Ingate Role in Enterprise"— Presentation transcript:
1 Aeonix & Ingate Role in Enterprise The purpose of the presentation is to give an overview of what Aeonix offers for Telephony and UC&C functionality and set up a specific product demo showing the actual software tool. We will cover the each layer of Aeonix from how it sits on your network, it architecture and the applications that provide the Aeonix services.
2 What is Aeonix? A Unified Communications Solution delivering……. TelephonyVoice MailContact CenterUMVideoWhat is Aeonix? Aeonix is a Unified Communication and Collaboration (UC&C) platform. The platform delivers a range of applications from basic Telephony, VM and UM and also delivers Audio and Video conferencing and collaboration, using a wide variety of handsets and IP terminals. Working together these services give your users t ability to use communications to improve the efficiency of your business regardless of where they are located or how they choose to interact with the system.AudioHandsetsCollab-oration
3 Aeonix UC&C Solution Unified Communications & Collaboration solution Software based solutionStandards based platformCentralized licensingUnified AdministrationNon Proprietary device supportMobilityACCSeaMailHow is it delivered? The Aeonix is a software only solution which is Standards based using Centralized licensing and Administration. The platform provides support for non Proprietary devices and all Aeonix applications and functions are available using mobile devices. Aeonix is designed to be easy install; to operate, easy to administrate.
4 Aeonix Value Proposition UC&C solution designed to meet current and future challenges of distributed organizationsScalability – 25k usersResiliencyOpen ArchitectureSimplicityLowest total cost of ownership (TCO) possible withminimal IT resources requiredValue PropositionAeonix was designed to meet current and future challenges of distributed organizations:Scalability – Aeonix has the ability to extend customer networks based on current demand and changing needs. The open-ended architecture allows customers flexibility to buy and install only what they currently need, and to add users, remote locations and additional applications as they become necessary. The standard system solution has the ability to provide service from 10 to 100,000 users.Simplicity – Aeonix includes unified management of all system services and applications. An intuitive GUI and a simple licensing mechanism make it easy to install, manage and maintain. Adding users, remote sites, or applications to one Aeonix server, is the same as adding them to every server in the network.Open Architecture – Aeonix supports standard protocols such as SIP (unmodified), CSTA, and Web Services. This architecture allows customers to seamlessly integrate a variety of common applications and to add desired devices to the system (BYOD). Security protocols are implemented to ensure the system’s integrity and prevent unauthorized operations.Resiliency – A system can consist of one or many servers while each Aeonix server provides complete 100% application functionality. In a “clustered” (multi-server) environment, automated diagnostics and recovery mechanisms deliver the highest levels of fault tolerance and failover.The Aeonix delivers powerful, flexible, and adaptable communications to enterprises both large and small. Its’ simple unified management structure ensures that customers experience the lowest total cost of ownership (TCO) with minimal IT resources required.
5 Aeonix - Distributed, Cloud, VM Small Remote OfficeRemote OfficeHeadquartersFirst let’s look at the architecture for Aeonix .Aeonix is a pure software based Unified Communications & Collaboration solution (UC&C) that consolidates disparate business applications into a single powerful platform. It is delivered on a fault tolerant and open architecture, with intuitive management tools. Aeonix can be deployed in a private cloud environment or as an on premise solution. The architecture is designed for maximum uptime in distributed environments serving small or large remote offices or home workers. Once installed this architecture allow the administration of move/add changes easily, quickly with minimum cost by utilizing centralized licensing and administration.Remote Office
6 Aeonix – High Availability Remote OfficeSmall Remote OfficePSTNHeadquartersAeonix provides more than s of up time due to the high available architecture in clustered environments; protecting you from failures in the network, or server failure. Each distributed Aeonix server replicates the active database continuously in real time, allowing each server to provide active/active survivability. End points register with a different Aeonix server on the fly to protect against lost call, disrupted call or even calls in queue when disaster hits your infrastructure. You will not miss calls or lose calls with AeonixNetwork Connection FailsEnd Points register with Remote Survivable NodeServer FailsEnd points register with default serverRemote Office
8 Aeonix - Scalability Currently - Up to 25,000 Users R3.0 - Up to 100,000’s UsersOne Server – Up to 5,000 UsersEach Aeonix server in the cluster can manage over 3000 users and 25,000 users in each cluster. How large is your user count. By adding an additional server you add more capacity giving you unlimited support for your user community. Most companies would never have so many users under one cluster but it demonstrates the high transactional call volumes that Aeonix can manage.One software for all sizes (users & sites)
9 The Aeonix Technology Stack Building BlocksThe Aeonix Technology StackLet’s move on to what makes Aeonix unique in the marketplace against the competition. What you are going to see is a clean and simple architecture that sites on your network with out a complete network overhaul. Most installations of Aeonix can be completed in 5-7 days including provisioning and deployment of the handsets. Aeonix does not require a large professional services effort with the associated cost therefore there is little disruption to you operations when installing and going live with Aeonix.
10 Aeonix - High-Performance Software Platform MobilityUnified AdministrationApplications (UC, VM, UM, ACD, Reporting, etc.)PSTN GWSIPCommunication PlatformThere are 4 basic layers of the Aeonix technology stack. Each layers has its purpose on how it interfaces with the complete solution. It is an open standards stack that allows integration of any 3rd party SIP application to expand the services you can provide your users. I want to explain how each layer works.
12 Aeonix Server Properties Recommended Platform Standard database Linux operating systemSoftware LicenseRecommended PlatformCOTS (Custom off the Shelf) serversDell R2xx-6xx 8G RAM Dual Drive ProcessorCustomer provided or Tadiran providedVirtualization (VM Ware or Hyper V)One Server for all ApplicationsTalk about the specs of the Aeonix server, Talk about the solution having the ability to reside in VMware.Different than any other solution in the market today is the ability for the Aeonix Telephony and UC&C to reside on the same server as our Contact Center solution. Not only does this save cost but brings together a tight integration of 2 core service of telephony and contact center into one service.
13 Session Border Controller - Ingate WebIngate SIParatorITSPSIPAeonixLANIngate SIParatorWANPSTNWith the use of a Session Border controller we can bring in your remote workers (without the use of VPN and the expensive cost) and provide a high level of security to your telephony and UC&C solution to protect the overall integrity of your network.
14 Ingate SIParator - SBC Failover The Ingate SIParator manages the protection and communications with outsourced applications. SIParator can be software running on a server or it can be an applianceSIParator Delivers :Session-aware access control for signaling and mediaSecurity encryption devicesProtection against Dos/DDos attacks & overloadsTopology hiding, privacy and VPN separationFraud prevention deep packed inspection enables protection against malicious or annoying trafficCAC - Call Admission ControlMonitoring and reportingFailover
15 Aeonix - High-Performance Platform MobilityUnified AdministrationApplications (UC, VM, UM, ACD, Reporting, etc.)PSTN GWSIPCommunication PlatformInterface / transport / technology layer. SIP trunks, Digital, Analog Trunk gateways. Analog or Digital station gateways. SBCThe Data Interface / Transport layer
16 Full SIP Handset Portfolio EXP39T322PT320PT328PThe last part of the infrastructure but the most visible assets are the handsets. Tadiran has a full family of full featured handsets to meet the need of any customer. Talk aobut handsets or better show on or 2 and let the customer feel themVP530T48GT46GT42GT41
17 Failover and Fallback Aeonix signals SIP telephones on server failure SIP telephone registers to new Aeonix server or Ingate SIParatorCall continue without interruption
18 Extended SIP Features (ESF) SIP handles calls uninterruptedBy default, does not handle extended featuresAgent Feature (LogIn/Out, Release, Calls Waiting,etc)HELPRecord on DemandCall Forward while on a callDeveloped handling messages to SIP telephonesProblem, local security and remote firewallIngate SIParator allows ESF to work for remote telephones
19 Security Usage of Session Border Controller and Security Protocols Encrypted Signaling using TLSGWMedia Encryption using SRTPSBCVPNDMZInternetGW
20 Aeonix Infrastructure - Summary PhonesPSTNLocal LANSBCThis is the complete architect of Aeonix. I is a clean and simple design that is not intrusive to your existing network strategy. Also due to the latest technology advancements of the Aeonix solution you can reduce the overall hardware impact to the network and your TCO. If you operate a SIP environment you can reduce the impact even further as you may not need gateways. The entire design allow s for a quick install, low cost of installation and minimal disruptions to your operations.You can scale the Aeonix solution simply by adding components without a complete redesign of your network.Aeonix UC PlatformGatewaysACCSeaMailITSP
21 Aeonix - High-Performance Platform MobilityUnified AdministrationApplications (UC, VM, UM, ACD, Reporting, etc.)PSTN GWSIPCommunication PlatformLet’s move to the Application layer. Aeonix by itself is a powerful telephony and UC&C solution. The history of Tadiran suggest that the reason many of our customers have had the same Tadiran system for years is that we have always designed systems with the provision for future growth. We can identify many application for our markets today but what about the future? Our open architecture allow for the integration of new technologies or 3rd party applications that extend your Aeonix solution past today.Let’s talk a look at some of the application we have today…..Support for HTML5 and WebRTCBring new functionality to enterprise
22 Dispatch Console – HMTL5 based Application for Control of remote sitesQuick response and fast call divert in an emergencyTwo telephone supportBarge-In to calls (Zone page)Group divisionIntegration with CCTV systems
24 ACC – Aeonix Contact Center Integrated Contact CenterWide selection of Graphical and Tabular report templates
25 ACC Delivers Unique Solutions WEBFODIVRCSTA/TAPIEngineAeonixFax on demandIngate SIParatorWebRTC
26 WebRTC support Contact Centers will expand WebRTC for the following: Video and audio from company web pageIntelligence from website browsingClear call recording and analyticsNo longer restricted by PSTN codecsSecurityViometrics with certificateAgent efficiencyReal-time speech analytics (keywords)Less time on call by agent
27 Summary Aeonix UC&C is expanding SIP functionality in the enterprise Ingate SIParator provides key elements with the AeonixSecurityFlexibilityScalabilityResiliency