2. DeskView Load - Introduction K.-P. Gulden Abg-B, May 2008

3. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 3 visible value add invisible value add Market – driving forces Give me six hours to chop down a tree, and I will spend the first 4 sharpening the axe. (Abraham Lincoln, 1809 - 1865) Value add of an IT is like an iceberg

4. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 4 visible value add invisible value add Market – driving forces ITs biggest (not seen) problems Getting systems inside Green: Optimization potential max re benefits / spending Invests in non-core business know-how Evaluate hardware & drivers Processes around changing hardware Manage complexity of software images Lead time expectations of an end-user re a full working system at the desk embedded in complex IT infrastructure ConsultDesignBuild Main- tain Operate

5. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 5 Customizing 2.0 Software Services Master HDD (Std. CUZ) DeskView Load Technical competence + one to many many to many Vendor managed OS Process competence –

6. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 6 Todays Roll-out scenario turns into … Rollout request Business partner Rollout Management Rollout Support Customer Rollout Team Customer locations Delivery Customer IT Group Delivery Rollout data Rollout-Center (End) installation Order Fujitsu Siemens Computers Factory pre-load is removed (and so is FSC know-how) 2nd logistical pathway is costly

7. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 7 … this: DeskView Load Business partner Rollout Management Rollout Support Customer Rollout Team Rollout request Customer IT Group Customer locations Order Fujitsu Siemens Computers On-time delivery of personalized systems (Ship2Desk / Ship2Site )

8. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 8 Efforts in local rollout centers – today Inbound logistic Rollout Center Put in stock Take out of stock Unwrap systems Put on systems Load Software (unattended) Personalize (attended) Put off systems Re-box systems Bail in stock Outbound logistic Forward to customer

9. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 9 DeskView Load in a nutshell … … is an unattended installation from the HDD, by which the modules have been copied by image cloning technologies Consists of 3 modules OS module (halted UI) Driver module Customer module DeskView Load HDD is a Super-Set, which is replicated in a FSC production Individualization re Software-Modules User accounts User / OS specific settings done by processing the user specific profile. OS Module Driver Module FSC FSC / Partner Appl. Module HDD OS Module Driver Module Appl. Module FSC / Partner

10. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 10 DeskView Load is split into … DeskView Load @customer@factory

11. VISIT 2008-2.ppt 14.06.2008 22:00:00 Wilfried Frewert © Fujitsu 2008 All rights reserved 11 Principal process steps DeskView Load @ Factory (High speed) Assemble Load DVL Modules Test (TDS) Wrap & ship Incubate

12. VISIT 2008-2.ppt 14.06.2008 22:00:00 Wilfried Frewert © Fujitsu 2008 All rights reserved 12 Principal process steps DeskView Load @ Factory (High speed) Assemble Load DVL Modules Test (TDS) Wrap & ship Incubate Customers IT HWinfo

13. Expert Lecture - Oct11_v1.6 Overview.ppt 23.10.2007 09:03:00 0 Dr. Klaus-Peter Gulden © Fujitsu 2007 All rights reserved 13 System 1 Systems 2+3 YKAB123451 ESIS1C_AB000_123456789AB {AABB1122-1234-5678-ABCD-ABCDEF123451} aa:bb:cc:dd:ee:f1 1234567891 1122334455667781 WAT55306 P26361-P955-V306 WAT55644 P26361-P955-V644 WAT55123 P26361-P955-V123 DVI:XYZ811DE01-100 4504223344 4711 ESPRIMO E i945G... Sample HWInfo.xml HWInfo.xml from an order position with 3 systems

14. VISIT 2008-2.ppt 14.06.2008 22:00:00 Wilfried Frewert © Fujitsu 2008 All rights reserved 14 Principal process steps DeskView Load @ Factory (High speed) Assemble Load DVL Modules Test (TDS) Wrap & ship Incubate Customers IT HWinfo Control of installation

15. VISIT 2008-2.ppt 14.06.2008 22:00:00 Wilfried Frewert © Fujitsu 2008 All rights reserved 15 Topologic network setup: Customer Up-Link & incubator area Corporate Network Customer B Corporate Network Customer A Internet Isolated Customer networks Incubator area ESX 3.x VPN- Gate

16. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 16 Customizing 2.0 Software Services Master HDD (Std. CUZ) DeskView Load Technical competence + one to many many to many Vendor managed OS Process competence –

17. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 17 Customizing 2.0 Software Services Technical competence + one to many many to many Vendor managed OS Process competence – @Customer @Factory w/o Customer IT uplink DeskView Load Lite OS + Appl.Drv. @Customer @Factory w/o Customer IT uplink @Factory in Customers infrastructure DeskView Load OSAppl.Drv. Standard CUZ Master HDD OS + Drv. + Appl.

18. DeskView Load - Introduction (May 2008).ppt 08.05.2008 09:12:31 K.-P. Gulden © Fujitsu 2008 All rights reserved 18 Customer benefits Elevator pitch: DeskView Load saves costs to install FSC handles hardware dependencies no driver evaluation no hard-ware freezing only 1 (!) image for all configurations deploy and drop-shipment to end-user possible no roll-out center lower DoA rates manage the assets automated pre-staging for further processing in existing infrastructure during roll-outs.

19. Thank you for your attention