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REQ.24.4.2 Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 Drop Request.

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Presentation on theme: "REQ.24.4.2 Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 Drop Request."— Presentation transcript:

1 REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 Drop Request Submitted ( , & ) Retail Customer Re-evaluates Drop Request ( ) No Further Action Yes No Retail Customer account confirmed? ( , & ) Yes No Yes Distribution Company receives Drop Request ( , & ) Send Drop Rejection to DRSP or Retail Customer ( & ) DRSP re-evaluates Drop Request ( ) Drop Request Submitted ( , & ) Should Drop Request continue? ( & ) Drop Request contains all required elements? ( ) Drop Confirmation Letter required? ( ) No Yes DRSP receives Drop Rejection ( & ) Re-submit Drop Request ( ) No Further Action ( ) Yes No Should Drop Request continue? ( & ) Re-submit Drop Request ( ) No Further Action ( ) 1 Retail Customer receives Drop Rejection ( & )

2 REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 2 Retail Customer receives Drop confirmation letter ( ) Retail Customer Sends Reinstatement Request to Distribution Company ( ) Yes No Send Drop confirmation letter to Retail Customer & DRSP ( ) Distribution Company receives Reinstatement Request ( ) DRSP sends Reinstatement Request to Distribution Company ( & ) DRSP decides to cancel Drop Request? ( ) Receives Drop confirmation letter ( ) No further action Yes No Retail Customer decides to cancel Drop Request? ( ) No further action 1 2

3 REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 3 Retail Customer receives Reinstatement Confirmation ( ) No Further Action Retail Customer account confirmed? ( & ) Yes No Yes Distribution Company sends Reinstatement Confirmation ( , & ) Drop Request contains all required elements? ( & ) Reinstatement confirmation letter required? ( No Yes 5 Receives Reinstatement Confirmation ( ) 2 Yes No A pending Drop exists? ( & ) 4 No further action Reinstatement confirmation letter required? ( ) No Yes 3

4 REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 4 Retail Customer receives confirmation letter ( ) Receives Reinstatement Rejection ( & ) Send confirmation letter ( ) Send Reinstatement Rejection ( & ) Receives Reinstatement Rejection ( & ) 4 5 Send confirmation letter ( ) 3


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