1. It could be worse. I could have been born a turkey. The No Complaining Rule (Gordan, 2008, p. 32)

2. She knew that there were two main reasons why people complained: (1) because they were fearful and helpless and (2) because it had become a habit…and she saw the No Complaining rule as a way to get their attention and empower them with a different perspective. The No Complaining Rule (Gordan, 2008, p. 39)

3. …in life you have a choice between two roads. The positive road and the negative road…So which road are you on…? The No Complaining Rule (Gordan, 2008, p. 42)

4. …complaining doesn’t make us feel better. Maybe temporarily, but in the long run, complaining creates a cycle of negativity that feeds itself and grows. The No Complaining Rule (Gordan, 2008, p. 43)

5. …you can get off the Complain Train anytime your want. You can get off the negative road and hop on the positive road right now. The positive road is never closed. And if you ever get off of it, you can always get back on. The No Complaining Rule (Gordan, 2008, p. 44)

6. Complaining can actually be a gift if we use it correctly. If we pay attention to our thoughts, words, and complaints, we will learn a lot about what we don’t want and don’t like. We can then use what we don’t want and don’t like as a catalyst to help us determine what we do want and do like. The No Complaining Rule (Gordan, 2008, p. 46)

7. It’s like the root and fruit of the tree. So often we focus on the fruit (results, profits, stock, price, etc.), and that’s all well and good since we need to measure them and be held accountable. But if we focus on the fruit too much at the expense of ignoring the root (our people, culture, teamwork, and spirit), then eventually the root dries up and so does the fruit. The No Complaining Rule (Gordan, 2008, p. 55-56)

8. …one person can’t make a team, but one person can break a team. The No Complaining Rule (Gordan, 2008, p. 60)

9. The measure of our success will not be determined by how we act during the great times in our life but rather by how we think and respond to the challenges of our most difficult moments. The No Complaining Rule (Gordan, 2008, p. 69)

10. …work groups with positive to negative interaction ratios greater than 3:1 are significantly more productive than teams that do not reach this ratio… …if a work group in a company experiences a positive to negative interaction ratio of 13:1, the work group is less effective. The No Complaining Rule (Gordan, 2008, p. 80-81)

11. - A Positive Environment and Culture Are Everything - Positive Leadership is Required - The Secret to Winning - Trust Must Permeate the Organization - Fill the Void with Positive Communication - Become Solution and Innovation Focused The No Complaining Rule (Gordan, 2008, p. 76-81) Positive Principles

12. No Complaining Rule Action Plan 1.Explain the Cost of Negativity and Complaining 2.Share and Explain the No Complaining Rule 3.Discuss the Difference Between Justified Complaining versus Mindless Complaining 4.Identify and Share Your Complain/Solution Process 5.Listen, Hear, and Act 6.Celebrate Successes The No Complaining Rule (Gordan, 2008, p. 121-128)

13. No Complaining Week Personal Action Plan Day 1: Monitor Your Thoughts and Words Day 2: Make a Gratitude List Day 3: Take a Thank-You Walk Day 4: Focus on the Good Stuff Day 5: Start a Success Journal Day 6: Let Go Day 7: Breathe The No Complaining Rule (Gordan, 2008, p. 129-131)