What is coaching? - 1 Confidential, client-designed relationship that uses specific language to help the client devise workable strategies for improvement.
What is coaching? - 2 Is future-based Focuses on accomplishments Empowers client Uses “charge neutral” language Reduces stress
Effects of Coaching - 1 Increased self-esteem Increased commitment to objectives Increased ability to achieve goals Increased ability to solve problems Increased job satisfaction Better work/life balance
Effects of Coaching - 2 Improved relationships with clients, peers, managers, stakeholders Improved teamwork Improved job satisfaction Reduced conflict Increased commitment to and within organization
Coaching vs. Managing Client is “in charge” of the relationship Encourages client to come up with solutions rather than imposing them Client takes responsibility for the outcome
Coaching vs. Mentoring Co-active relationship Side-by-side not superior/subordinate Client, not mentor, has the answers Involves more than subject expertise
Coaching Techniques Permission – “Is it all right if we…?” Open-ended questioning Clarifying – Clarifying > Insight > Action Lasering Mirroring Frameworks
Provocative Questioning Challenges client to play a bigger game Raises expectation levels Moves client out of comfort zone Inspires broader action Breaks through self-imposed barriers
Clarifying Ensures both are talking about the same thing Increases understanding Maintains focus on subject of conversation Eliminates side tracks or unimportant issues
Lasering *** Goes directly to the heart of the matter High degree of focus on an issue Shares “the truth” of the situation, not “my truth” Cuts through excuses, procrastination, and self-deception Helps client look at truth in a new way Ask “What is the truth here?” Timing needs to be right (rapport)
Mirroring Reflects back client behavior, attitude, and language; Helps client see what others see Helps client see in a new way Allows client to see the truth
Frameworks Structures –provide support and focus; have limitations; invite conformity; rigid and static Environments – provide support, focus and nourishment; can be physical, emotional, spiritual; invite freedom and creativity; flexible and adaptable
Rapport Remove physical barriers Mirror the other person’s physical stance – but naturally! Make eye contact Smile Feel it inside, and it will show outside Pace, then lead in NLP parlance
Inklings Share your inklings with your staff. Based on experience, knowledge and training. May feel awkward -- experiment. Increases the connection between you.
Distinctions - 1 Accomplishments rather than Results –Accomplishments imply work and evolution. –Results are measurable outcomes. –Accomplishments lead into new actions. –Results are finite.
Distinctions - 2 Collaboration rather than Discussion –Collaboration is a co-operative effort. –Discussion means to talk about. –Collaboration is 2 parties moving toward a common goal. –Discussion is 2 parties talking about their side of the issue.
Distinctions - 3 Effectiveness rather than Efficiency –Effectiveness adds value. –Efficiency is the shortest distance between 2 points. –Effectiveness can occur even when there is chaos and uncertainty. –Efficiency demands control.
Coaching Conversation Agree on focus of the conversation –What should we tackle today? –Is it okay if we talk about meeting deadlines? Explore options and solutions Specify action steps Remove obstacles Review progress and plan next steps Make commitment