2 Basic Training / Induction / Branch Details Berkeley Scott ManchesterFront of House Division65 Princess StreetManchesterM24EGOffice:Mobile: (24 hour emergency contact)Fax:Opening Times: Monday-FridayBerkeleyScottTemps@BSManchester
3 www.berkeley-scott.co.uk Click on – Temporary Basic Training / Induction / WebsiteClick on – TemporaryMeet the Teams - Information about your consultantsTemp Tool Kit - Timesheets, Tax Forms, Holiday Pay requests etcFAQ - All you need to knowContact Details - Contact details of office and Emergency numbers
4 Basic Training / Induction / Meet the Team Toby Holt Area Manager (North)Manchester Front of House TeamBrendan Quirke Events ConsultantRebecca Wild Senior ConsultantRachael Saunders Contract & Facilities Management ConsultantManchester Back of House TeamTariq Rashid Senior ConsultantGareth Evans Chef Consultant
5 Berkeley Scott Manchester provide: Basic Training / Induction / What We Do...We are pioneers in Hotels, Hospitality and Catering recruitment, our experience enables us to meet any kind of temporary recruitment project.Berkeley Scott Manchester provide:Banqueting Staff Bar StaffEvent Managers Function SupervisorsFood Service Assistants Kitchen PortersChefs of all levels Silver Service StaffHouse keepers Promotional StaffHost & Hostesses Team LeadersExplain the processes involved in booking staff and booking candidates
6 Basic Training / F&B Service / Induction Booking ShiftsAll shifts will be verbally confirmed face to face or over the phone. You will be told what you will be doing, where you will be working, who to report to and what to wear. No matter how far in advance this is confirmed we expect that you turn up, turn up on time and work hard. If for some reason you do not like the shift please finish the shift and report this to us. We will then make sure we do not send you again. Please do not walk off site before your shift is finished.Cancellation PolicyOnce we have confirmed your shift you then fall into the cancellation policy. As a courtesy we ask that you give us 24hrs notice if you cannot attend a shift you have confirmed. In cases of emergency ONLY you must call 4 hrs prior to the start of your shift. Failure to do this is a disciplinary offence.
7 Basic Training / Induction / Arrival at work Before going on an assignment you must ensure you have all the details you need. Where you are going, who you report to and what you will be doing. When you arrive on shift you must wherever possible use the staff entrance. If not please use the main entrance and ask reception for the manager that you need to report to. Please ensure you arrive to your shift on time.The office can provide you with Post codes, Maps, Train & Bus Time Tables, Taxi Numbers etc.Some useful web addresses are below:
8 Basic Training / Induction / Timesheets Group TimesheetSingle TimesheetExplain the diffences in time sheets
9 FIVE THINGS TO REMEMBER WHEN COMPLETING YOUR TIMESHEETS Basic Training / Induction / TimesheetsFIVE THINGS TO REMEMBER WHEN COMPLETING YOUR TIMESHEETSWhere you have worked: Company name and departmentWeek ending date: Date of the Sunday of that week. Berkeley Scott week runs Monday-SundayYour name: First and Sir name and employee number if you know itSignature of the Manager / Supervisor on site: confirming that you have worked the hours stated above. Without this signature your timesheet is invalid and can not be processedTotal hours that you have worked: Start to finish time added up and to the nearest 15 minutes
10 Basic Training / Induction / Timesheets You ALWAYS need to have a timesheet with you on shift unless your consultant has stated other wiseYou will need a time sheet per clientDo not leave you timesheet on site for another dayTimesheets must be brought to the Berkeley Scott office by Monday at 12pm FAILURE TO DO THIS WILL RESULT IN MISSED PAYMENTYou can Scan, Fax and your timesheet into the office(This is open 24 Hours a day, 365 days a year)You can post your timesheet through the post box at the main office doorsIn worst case scenarios you can take a picture of you timesheet on your smart phone and text it in (contact office for number)
11 We do not expect anyone to be asking for a break on a 4hr shift. Basic Training / Induction / SmokingSmoking PolicyIt is now illegal to smoke in the work place. If you are on shift for longer than 4 hours and your manager allows you to take a break you must ensure if you are a smoker that you smoke in the designated area for staff.We do not expect anyone to be asking for a break on a 4hr shift.
12 Basic Training / Induction / Mobile Phones Please ensure your mobile phone is switched off at all times during your shift.
13 Breaks Basic Training / Induction / Breaks Breaks will be given at your manager’s discretion. You are not expected to ask for a break or food if on a 4 hr shift. Your manager will tell you when it appropriate and where you can go for your break.Do not eat or drink any food or beverage unless specifically pointed out as staff food and drink by a manager on site
14 Toilets, Staff Areas and Staff Entrances Basic Training / Induction / Staff AreasToilets, Staff Areas and Staff EntrancesYou must ALWAYS use staff areas, toilets and Staff entrances.Please do not use guest toilets under any circumstances.If waiting for a check in please ensure you do not wait in any public areas.Always ensure your valuables are locked away or in a management office. Do not leave your valuables without checking they are in a safe area.Avoid taking any unessential valuables to work
15 Basic Training / Induction / Uniform LONG SLEEVED BLACK SHIRT or BLACK POLO T-SHIRTMUST HAVE BUTTON TO TOPMUST BE PRESSED OR IRONEDCLEANNO FRILLS, PATTERNS OR STRIPESALWAYS TUCKED IN
16 Trousers Basic Training / Induction / Uniform BLACK SUIT STYLE, BOOT CUT TROUSERS or BLACKCARGO TROUSERSPREFERABLY WITH CREASEMUST BE PRESSED OR IRONEDCLEANNO PATTERNS OR PINSTRIPESNO CHINOS, SKINNY JEANS OR SKINNY TROUSERSPLAIN BLACK BELT WITH PLAIN BUCKLE (optional)
17 Shoes Basic Training / Induction / Uniform BLACK SAFETY BOOTS OR SHOES WITH STEEL TOE CAPCLEAN AND POLISHEDNO TRAINERS, PUMPS, UGG BOOTS, HEALS OR OPEN TOEBLACK SOCKS OR TIGHTS
18 You will also need: Basic Training / Induction / Uniform BLACK TIEPLAIN WHITE LONG SLEEVED SHIRTWAITERS FRIENDPEN
19 Basic Training / Induction / Appearance Hygiene and AppearancePlease ensure that you are freshly showered and deodorised before every shift.Hair must be neat and tidy and completely tied back off face.Make up must be natural and not too heavy.No Nail varnish to be worn under any circumstances.Perfume/aftershave not too heavy.No jewellery - Only wedding band is permittedNo VISABLE tattoos, bright coloured hair or festival bandsClean shaven
20 One Compass Welcome for Agency Workers Basic Training / Induction / One Compass WelcomeOne Compass Welcome for Agency WorkersCompass group are Berkeley Scott’s largest client and therefore at some point in your time with Berkeley Scott Manchester you will work a shift at a Compass site.To work at a Compass site you will need to complete the One Compass Welcome Course. This will give you an insight in to the Compass Group before you start working.You must complete this course within your first month at Berkeley Scott to ensure you are eligible for the maximum amount of work.Please visit the following website and follow the instructions. Once you have completed the course you will be issued with a certificate. Please save this and it to