o REMOTE SUPPORT o ON-SITE SUPPORT o ONE-TIME TUNE-UP BASIC SERVICES
All remote technicians are employees of My Computer Works – not contractors We guarantee our response times or you don’t pay 100% vetted U.S.-based technicians We have three unique service offerings, plus onsite support options We have multiple tiers of response time. (15 minutes, 30 minutes and 60 minutes) We provide a dedicated Account Delivery Manager who is an experienced technician Proprietary software that provides world-class efficiency for remote computer support No startup fees unless there are integration requirements WHY My Help Desk?
o Private Company (C corporation) founded in May 2005 o Headquartered in Scottsdale, Arizona o Employs more than 70 Arizona residents o Serviced over 450,000 computers o U.S.-based technicians (Arizona-based) o Alfred P. Sloan Award for Business Excellence in Workplace Flexibility o Arizona Small Business Association Award – Companies to Watch o Ranking Arizona - #1, Computer Service and Repair o Accredited Business – Better Business Bureau Who is MY COMPUTER WORKS?
o REDUCE TIME DEALING WITH PC ISSUES o IMPROVE COMPUTER PERFORMANCE o ANSWER “HOW TO” AND BASIC TRAINING QUESTIONS o SUPPORT ROUTERS, MODEMS AND NETWORKS o INSTALL SOFTWARE, OPTIMIZE COMPUTERS, REMOVE VIRUSES o SUPPORT PERIPHERALS: PRINTERS, SCANNERS, CAMERAS, MP3 PLAYERS, VIDEO CAMERAS WHAT DO WE DO FOR CUSTOMERS?
–Download/install and run software –Install programs –Install/troubleshoot printers and other peripheral devices –Troubleshoot/repair Internet connection –Password resets –Troubleshoot small workgroup networking –Set up/configure wireless router and wireless router encryption –Configure PC wireless networking (requires temporary wired connection) –Set up file and print sharing –Basic Q&A on Microsoft Operating Systems as well as Microsoft Office Suite –Set up/troubleshoot email –Transfer photos from Digital Camera to PC –Install iPod and setup with iTunes –Basic training on Internet-based applications and PC-based applications REMOTE SUPPORT
o MY COMPUTER WORKS HAS IMMEDIATE ACCESS TO OVER 13,000 TECHNICIANS NATIONWIDE IN ALMOST EVERY ZIP CODE o WE CAN USUALLY PROVIDE SAME OR NEXT DAY SERVICE ON-SITE SUPPORT
Avg. Tune-up is 2.5 - 4 hours and includes: – Check system specs OS/CPU/RAM/Internet speed ensuring they meet industry standards – Ensure customer issues are itemized and addressed (additional to standard tune-up) – Check Windows Error Logs – Check for unneeded programs running in the background – Uninstall any problem/unneeded/outdated applications (w/ permission) – Run a quick Trojan virus and spyware scan. If infected, use other removal tool(s) – Install Mozilla Firefox (an alternative and safer web browser to Internet Explorer) – Install and properly configure spyware blockers and removal tools for continued protection – Install AVG Antivirus (if needed) and properly configure (and run if needed) – Set scheduled maintenance for Windows Updates and anti-virus – Check for any Windows Updates – Optimize OS to enhance PC speed ONE TIME TUNE-UP
–8:00AM EASTERN to 10:00 PM PACIFIC technical support, seven days a week, including holidays (24 x 7 is available depending on volume of customer) –Guaranteed 30 minute callback time to ensure consistent delivery –Unlimited Support by U.S.-based Computer Technicians –Includes a “One-Time Tune-Up” at the onset of the subscription –Includes all of the support provided in the “hourly support” offering –Monthly Reports by Usage and Customers –System Integration available to provide customer data to and from Amstar East SUBSCRIPTIONS
STANDARD PRICING AND Your Honchos Discount ServiceSuggested Retail Price Honchos Discount One-Time Tune-Up (remote)$199.95 one time 15% Hourly Support (remote)$89.95 per hour 15% Subscription (remote)$34.95 per month 15% Activation Charge$69.95 one time 15% Hourly Support (Onsite)$89.95 - $139.95 per hour15%