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REMOTE TECHNICAL SUPPORT SERVICES. About Us: Agent001 is next generation remote technical support services company offering Remote support for PC, Macs,

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Presentation on theme: "REMOTE TECHNICAL SUPPORT SERVICES. About Us: Agent001 is next generation remote technical support services company offering Remote support for PC, Macs,"— Presentation transcript:

1 REMOTE TECHNICAL SUPPORT SERVICES

2 About Us: Agent001 is next generation remote technical support services company offering Remote support for PC, Macs, Laptops, Smart Phones and Digital Devices. For Individuals and small businesses Agent001 works on simple Principle of Connect-Diagnose-Resolve. Agent001 is a 100% Canadian owned corporation headquartered in Calgary. Geographic Presence: CAN, AUS, UK, US and Latin America Flexible and customised premium plans to suit every customers need

3 Customer Scenario 1.Customers often complain their computers do not function the way they used to function when brought brand new 2.Typical problems are system slow down, Virus and spyware, configuration issues, start up problems 3.Customer has problem connecting to internet and slow internet browsing speeds 4.Configuration of peripherals such as modems, routers, printers etc. 5.Installation issues related to newer software's AGENT001 ADDRESSES ABOVE PROBLEMS BY OFFERING CUSTOMERS WITH CUSTOMISED PLANS AND SERVICES SUITING EVERY INDIVIDUAL NEEDS.

4 SERVICE OFFERINGS FOR CUSTOMERS

5 QUICK START MOBILE GEOGRAPHYPRICING UNITED STATES / CANADA39.99 USD UNITED KINGDOM24.99 GBP AUSTRALIA39.99 AUS

6 DIGITAL DEVICE SETUP & SYNC GEOGRAPHYPRICING UNITED STATES / CANADA39.99 USD UNITED KINGDOM24.99 GBP AUSTRALIA39.99 AUS

7 QUICK NETWORK CONNECT GEOGRAPHYPRICING UNITED STATES / CANADA79.99 USD UNITED KINGDOM39.99 GBP AUSTRALIA69.99 AUS

8 ONE TIME REPAIR & DAIGNOSTIC GEOGRAPHYPRICING UNITED STATES / CANADA79.99 USD UNITED KINGDOM39.99 GBP AUSTRALIA69.99 AUS

9 ANNUAL SUBSCRIPTION PLAN GEOGRAPHYPRICING UNITED STATES / CANADA USD UNITED KINGDOM GBP AUSTRALIA AUS SPECIAL DISCOUNTS FOR 3+ COMPUTERS

10 Contact Centre Outsourcing Program (Outbound Sales): Agent001 would want the vendors to have proven sales record with previous experience in International market The vendor should have a minimum of 10 seats to start off with capacity to ramp-up The vendor should also have capability to take on technical support and inbound calls at any given time The vendor needs to procure their own calling lists Training can be provided if required by Agent001 executives Attractive payouts on sales + incentives on targets CRM for sales Provided

11 Commercials for Contact Centres: 1.Contact centres offering successful sales get a payout of 45% from the sales. 2.Payouts: Monthly billing for 2 months Bi-Monthly from 3 month onwards 3.Payouts via bank transfer (wire) or Paypal. 4.Advance payouts if consistent performance achieved for 3 months.

12 Contact


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