2. Outline KM-Cultural Knowledge Exchange Jane Lambert and Tim Worthley KM-Market Intelligence Erin Scarrow and Khalid Suwan KM-360 Reflections Peta Leonard and Joseph Rega 2

3. Intel KM Solutions KM-Cultural Knowledge Exchange KM-Market Intelligence KM-360 Reflection Capture, share, and apply cultural knowledge Capture, transform, and integrate market knowledge Elicit tacit knowledge Improved effectiveness in emerging markets Improved innovation and competitive advantage Improved decision-making, innovation, efficiency, and effectiveness 3

5. Phase 1 KM-Cultural Knowledge Exchange Program (CKEP) o Revamped Thunderbird Training Program o CKE Strategy – Management Seminar o Establish Communities of Practice

6. Phase 2 KM-Cultural Knowledge Exchange Program (CKEP) o Knowledge Codification o CKE Domestic Presentation o CKE Program Manager Reflection o CKE Program Manager Corporate Presentation

7. KM-Market Intelligence Program (MIP) o Major asset of business o Assimilation of technical knowledge dependent on market knowledge o Exploration of new markets o Accelerated market share growth in mobile device markets Why

8. KM-Market Intelligence Program (MIP) o Absorptive capacity o Adaptability and emergent thinking o Raising sales and customer satisfaction o Market awareness culture Benefits

9. Capture & Culture Launch & Conference Industry Networking Planet Blue Socialization Central Solution Integrate & Apply Ontology-enabled KM Workflow Embedded Innovation Internalization Share & Transform Communities of Practice Partnerships Knowledge Harvest Identify & Support KM Gap Identification Search & Target Integrate Intelligence Communications

10. KM-360 Positivity © o Effectively releases tacit knowledge o Sets the framework o Develops positive states of constructive thought and behavior o Crucial for cultural knowledge exchange BENEFITS

11. KM-360 Positivity © o 6 x 15 minute videos for each discipline transmitted to each employee over 3 months o Followed by an intensive questionnaire o Information collected in a web portal BENEFITS

12. KM-360 Reflections Heuristic Model ©

13. Value Achieved o Enhanced ability to compete o Faster outcomes of better quality o Enhanced market awareness o Improved innovation o More comprehensive solutions o Improved social capital

14. Thank You