1. Innovative global approaches for building capability Changing Culture through a Safety Quality and Experience training Programme Hugh McCaughey Chief Executive South Eastern Health + Social Care Trust 9th April 2014

2. Berwick’s 1st + 3 rd principles.. Place the quality and safety of patient care above all other aims for the NHS...Foster wholeheartedly the growth and development of all staff, including their ability and support to improve the processes within which they work Don Berwick, former President & CEO of the Institute for Healthcare Improvement How - SQE PROGRAMME

4. SQE in SET SQE in SET Our Goal...for every service: Assure the SAFETYAssure the SAFETY Improve the QUALITYImprove the QUALITY Test the EXPERIENCETest the EXPERIENCE

5. SQE PROGRAMME PURPOSE Build staff capacity and Skills Build Commitment to QI + SQE Help drive continuous improvement support SQE projects + test them in practice Build SQE Culture

6. QI Skills building programme Multiprofessional in nature Includes Social Care+ Health IHI Open School modules Specialist Inputs/lectures Safety Project Mentoring What does SQE Programme comprise?

7. SQE Projects

8. Post Partum Haemorrhage

9. SQE Is it working? Save Lives …Acute Kidney Failure … Tracheostomy ProjectSave Lives …Acute Kidney Failure … Tracheostomy Project Improve Outcomes…Reduced Falls;Improve Outcomes…Reduced Falls; …Reduced Post Partum Haemorrhage …Reduced Post Partum Haemorrhage Improved Experience…Learning Disability Day Care Hydration; Child protection conferencesImproved Experience…Learning Disability Day Care Hydration; Child protection conferences

11. Junior Doctor Clinical Audit of the Year 2012, Leicester Successes Winner of the Inaugural Quality Improvement Competition, Leicester Future of Health Conference in London. International Forum on Quality & Safety in Healthcare 2013, London + 2014, Paris

12. Is it changing our Culture? SET 12/13SET 2009HSC 12/13National 12 Care of Patients is my Trusts top priority 67% up 13% 54%59% +8% 64% +3% Snr Managers are committed to a Quality service 64% Up 12% 52%59% +5% 49% +15%

13. “It took me back to who I was and the Doctor I wanted to be, at 18” Ciaran O’Gorman, Consultant Microbiologist & Infection Control Doctor, SET

14. THANK YOU for Listening