1. This document has been produced with the financial assistance of the European Community. The views expressed herein are those of BUSINESSEUROPE and can therefore in no way be taken to reflect the official opinion of the European Commission. HELLENIC DEVELOPMENT COMPANY

2. the institution of the “INTERMEDIARY MANAGEMENT COMPANY” (IMC) Speaker: Dr. Emilios N. Samaras D.G./ELANET Bulgaria, March 2008

3. HELLENIC DEVELOPMENT COMPANY  a pilot approach to IMC  IMC official foundation  general characteristics  additional characteristics of a PS/IMC  IMC obligations  IMC in the 4 th CSF GENERAL OUTLINE  intermediary management companies (IMCs)  ELANET, an IMC case study

4. The institution of IMC was initially founded in 1990, on a pilot basis (as a secretariat), in agreement with the commission and the government. It operated at SEV premises and managed the following two projects:  MOP for the private sector (IT)  STAR program (communications) INTERMEDIARY MNGT COMPANIES A PILOT APPROACH TO THE IDEA HELLENIC DEVELOPMENT COMPANY

5. After a two-year successful operation of the pilot IMC at SEV, the state decided to officially establish the institution of IMCs and covered their operation with two presidential decrees (P.Ds). According to those two P.Ds, IMCs have to be:  either public sector IMC companies, mainly intended for the management of public sector projects, or  civil non-profit private sector IMC companies, mainly intended for the management of private sector projects INTERMEDIARY MNGT COMPANIES OFFICIAL FOUNDATION HELLENIC DEVELOPMENT COMPANY

6.  support and accelerate implementation of EC programs  facilitate the efficient absorption of the allocated community funds  contribute in the development of infrastructure in the private sector INTERMEDIARY MNGT COMPANIES GENERAL CHARACTERISTICS – An IMC should develop management skills and the proper organization necessary to: HELLENIC DEVELOPMENT COMPANY

7.  is mainly founded by institutions (e.g. chambers, unions, federations etc.)  is specialized in private sector EC program management  undertakes program management following public tenders assessment  exhibits high level of flexibility and adaptability to program demands INTERMEDIARY MNGT COMPANIES P.S./IMC’s ADDITIONAL CHARACTERISTICS #1 – A private sector IMC: HELLENIC DEVELOPMENT COMPANY

8.  signs strict and demanding contracts with Assigning Authorities (A.A.), while depositing a “good performance” guarantee  provides thorough technical and financial advice resulting in high level fund absorption  is paid IAW its statement of operation expenditures (<4%*budget), after an A.A. audit  following company dissolution, any profits made come under public authority INTERMEDIARY MNGT COMPANIES P.S./IMC’s ADDITIONAL CHARACTERISTICS #2 HELLENIC DEVELOPMENT COMPANY

9.  undertake and conduct management of a program on behalf of A.A. on a “turn-key” basis  be fully responsible towards A.A for the appropriate and exact application of the relevant EC directives during the execution of a program INTERMEDIARY MNGT COMPANIES OBLIGATIONS #1 – An IMC should generally be in a position to: HELLENIC DEVELOPMENT COMPANY

10.  be obliged to closely cooperate with the EC and local authorities and accept any inspection/audit by them, regarding the managed program  provide continuous support and expert consulting to the final beneficiaries, at any stage of project implementation INTERMEDIARY MNGT COMPANIES OBLIGATIONS #2 HELLENIC DEVELOPMENT COMPANY

11. During the 1 st, 2 nd and 3 rd CSFs, IMCs in Greece:  responded to demands/proved to be very efficient  developed special skills, and  gained significant experience in the management of EC programs – Thus, the Greek state seems to incline to continue taking advantage of the IMC services during the 4 th CSF as well, but at an upgraded level. INTERMEDIARY MNGT COMPANIES WHAT ABOUT THE 4 TH CSF? #1 HELLENIC DEVELOPMENT COMPANY

12. In fact, special emphasis will be given to:  EC program information dissemination  simplification of procedures in general, to become user-friendly and avoid bureaucracy  transparency maximization in proposal approval, rejection and project auditing procedures  avoidance of payment delays to final beneficiaries  operation as “one-stop-shop” companies  acquire software excellence and commonality  effective operation of the overall system INTERMEDIARY MNGT COMPANIES WHAT ABOUT THE 4 TH CSF? #2 HELLENIC DEVELOPMENT COMPANY

13.  a pilot approach to IMC  IMC official foundation  general characteristics  additional characteristics of a PS/IMC  IMC obligations  IMC in the 4 th CSF IMCs: OVERVIEW  intermediary management companies (IMC’s)

14. ELANET is the oldest and largest PS/IMC in Greece, therefore we will try to present this company as a case study INTERMEDIARY MNGT COMPANIES HELLENIC DEVELOPMENT COMPANY

15. ELANET COMPANY PROFILE (a case study) HELLENIC DEVELOPMENT COMPANY

16.  the company  quality assurance  project management  accomplishments  ELANET in the area of program management  concluding remarks OUTLINE HELLENIC DEVELOPMENT COMPANY

17.  foundation  legal status  mission  organization chart  human resources THE COMPANY HELLENIC DEVELOPMENT COMPANY

18. ELANET was founded in June 1992 by:  SEV, hellenic federation of enterprises  POX, panhellenic hotel federation  EET, union of the banks of Greece THE COMPANY FOUNDATION HELLENIC DEVELOPMENT COMPANY

19.  ELANET is a civil, non-profit company THE COMPANY LEGAL STATUS HELLENIC DEVELOPMENT COMPANY

20.  support to private sector (SEV-POX-EET) to enhance PS Companies’ participation in Greek and EC development programs  provision of program management as an IMC THE COMPANY MISSION HELLENIC DEVELOPMENT COMPANY

21. THE COMPANY: ORGANIZATION CHART (cont.) HELLENIC DEVELOPMENT COMPANY

22.  efficiency  mutual respect – cooperation – teamwork  conscious discipline THE COMPANY INTERNAL OPERATIONAL AUDIT – This department was created in order to improve the level and reliability of the services rendered, by enhancement of its executives’ HELLENIC DEVELOPMENT COMPANY

23.  coordination of support provided by SEV-POX-EET to the private sector companies, in order to enhance their participation in CSF programs  recommendations to National and EC authorities regarding private sector fund allocation and development of new programs THE COMPANY PLANNING DIRECTORATE #1 (cont.) HELLENIC DEVELOPMENT COMPANY

24.  ELANET proposal preparation for submission / participation to public tenders, for selection of intermediary management company (IMC)  study and suggestions on long-term policies for ELANET  ELANET presentations, public relations etc.  Its operation is covered by ELANET’s quality management system THE COMPANY PLANNING DIRECTORATE #2 HELLENIC DEVELOPMENT COMPANY

25.  provision of guidelines to investors regarding proposal preparation and submission  received proposals statistical manipulation  pre – evaluation and evaluation support  quick reaction for the reliable implementation of any National or EC program assigned  its operation is covered by ELANET quality management system THE COMPANY PROGRAM MNGT DIRECTORATE HELLENIC DEVELOPMENT COMPANY

26.  administrative services  financial services  purchasing services  application of ELANET quality management system THE COMPANY ADMINISTRATION DIRECTORATE HELLENIC DEVELOPMENT COMPANY

27. ELANET employs 95 people in total; 57 executives hold a higher education degree out of which, 6 hold a Ph.D. and 24 an M.Sc. These are:  33 engineers  22 economists  2 lawyers The remaining 38 employees belong to the support personnel. THE COMPANY HUMAN RESOURCES HELLENIC DEVELOPMENT COMPANY

28. ELANET was certified:  initially with “ISO 9002” in project management in 1996, and  with “ISO 9001:2000” in quality management and is already aiming towards total quality QUALITY ASSURANCE #1 (cont.) HELLENIC DEVELOPMENT COMPANY

29. ELANET is developing quantitative and qualitative criteria to be met within a standard management framework for EC programs, and the results are continuously monitored in a typical “feedback” loop the company aims to  ensure “cost – effective” use of allocated funds  provide high quality services both, to AA and to the private sector as well, and  maximize, both, AA’s and PS companies’ benefit QUALITY ASSURANCE #2 HELLENIC DEVELOPMENT COMPANY

30. QUALITY ASSURANCE #3 HELLENIC DEVELOPMENT COMPANY

31.  program / measure detailed planning  call for proposals  proposal evaluation  completion and signing of contracts  project auditing and payments  final acceptance of projects / programs  large scale computerization PROJECT MANAGEMENT HELLENIC DEVELOPMENT COMPANY

32.  implementation studies for programs / measures  specialization  production of standardized / “user – friendly” proposal forms to be used by final beneficiaries  preparation of optimized and realistic program timetable  recommendations to appropriate authorities PROJECT MNGT DETAILED PROGRAM PLANNING HELLENIC DEVELOPMENT COMPANY

33.  conduct calls for proposals  detailed design of proposal reception phase  statistical manipulation of submitted proposals  provision of relevant information to the authorities  preparation of a template contract – standardized tech. annex – submission to authorities (endorse) PROJECT MNGT CALL FOR PROPOSALS HELLENIC DEVELOPMENT COMPANY

34.  pre – evaluation of proposals  organize evaluation procedures – tables – graphs  preparation of evaluation manual for evaluators and develop customized evaluation software  participation in the evaluation committee with one expert PROJECT MNGT PROPOSAL EVALUATION HELLENIC DEVELOPMENT COMPANY

35.  send template contract & technical annex to selected companies with detailed instructions  organize informational conference on tech. annex “how to fill-in”, for contract review & announce the date-time per company for contract negotiation  contract negotiation (mainly on tech. annex)  contract preparation, finalization and signing PROJECT MNGT COΜPLETION AND SIGNING OF CONTRACTS HELLENIC DEVELOPMENT COMPANY

36.  per project periodical tech. & economical auditing IAW implementation schedule (timetable)  expert support to problematic projects  public financing percentage payment  extensive periodical program reports to A.A. PROJECT MNGT PROJECT AUDITING AND PAYMENTS HELLENIC DEVELOPMENT COMPANY

37.  provisional project acceptance  final project acceptance  conclusion of the specific EC program  final implementation report to A.A.  program acceptance by A.A. PROJECT MNGT FINAL ACCEPTANCE OF PROJECTS / PROGRAMS HELLENIC DEVELOPMENT COMPANY

38.  hardware suited to current program requirements  custom made software designed by ELANET, covers demands throughout management phases  modularity is ensured through a software kernel which has been built and is customized according to program/action or A.A. demands  during 3 rd CSF software met demands of 51 different actions  a feedback loop continuously monitors and optimizes the system PROJECT MNGT COMPUTERIZATION HELLENIC DEVELOPMENT COMPANY

39.  broad experience in project management  large number of projects with thematic, budget etc., & variability of projects ACCOMPLISHMENTS HELLENIC DEVELOPMENT COMPANY

40. – ELANET has mainly dealt with P.S. programs, but has also managed programs on behalf of the:  ministry of finance  ministry of development  ministry of transport and communications  general secretariat for research and technology ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #1 (cont.) HELLENIC DEVELOPMENT COMPANY

41. – Projects managed by ELANET cover a wide range regarding:  assets, complexity and number of participating companies per project  extensive geographical scatter of both, final beneficiaries and projects  project budget range (10.000€ – 40.000.000€) ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #2 HELLENIC DEVELOPMENT COMPANY

42. – private & wider public sector final beneficiaries:  private companies (press, TV, industry, shipping agencies, credit cooperatives and banks, hotels, small/medium enterprises, venture capital companies)  wider public sector institutions (research centers, university labs, hospitals, national agencies, chambers, museums etc.) ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #3 HELLENIC DEVELOPMENT COMPANY

43. ACCOMPLISHMENTS PROJECTS AND BUDGET #1 (cont.) HELLENIC DEVELOPMENT COMPANY 1 st CSF/ PROGRAMS No OF PROJECTS TOTAL BUDGET (mil. €) MEDITERRANEAN OPERATIONAL PROGRAM (IT)3210 STAR1712 TELEMATICS14943 OPERATIONAL PROGRAM FOR R & D2820

44. ACCOMPLISHMENTS PROJECTS AND BUDGET #2 (cont.) HELLENIC DEVELOPMENT COMPANY 2 nd CSF/ PROGRAMS No OF PROJECTS TOTAL BUDGET (mil. €) OPERATIONAL PROGRAM OF ENERGY231351 OPERATIONAL PROGRAM "TELECOMMUNICATIONS"2511 E - COMMERCE CENTRES134 VENTURE CAPITAL COs321 CREDIT COOPERATIVES & COOPERATIVE BANKS234

45. ACCOMPLISHMENTS PROJECTS AND BUDGET #3 HELLENIC DEVELOPMENT COMPANY 3 rd CSF/ PROGRAMS No OF PROJECTS TOTAL BUDGET (mil. €) ENERGY175181 SMALL-MEDIUM ENTEPRISES (SMEs) / INDUSTRY2.369477 TOURISM1.65584 "GET CERTIFIED"1.59331 EDUCATION & TRAINING26119 TOTAL6.053792

46.  advantages  goal achievement ELANET: EXPERT IN PROJECT MANAGEMENT HELLENIC DEVELOPMENT COMPANY

47.  excellent project management skills  large scale standardization and extended computerization of procedures  application of quality standard “ISO 9001:2000” in EC project management  adaptability to any program due to the company’s modular structure ELANET: EXPERT IN PROJECT MNGT ADVANTAGES #1 HELLENIC DEVELOPMENT COMPANY

48.  wide range of projects (with respect to size, subject, complexity, geographical spread, etc.)  broad and varied experience in project management  continuing enhancement of executives professional level due to internal processes and knowledge transfusion / diffusion ELANET: EXPERT IN PROJECT MNGT ADVANTAGES #2 HELLENIC DEVELOPMENT COMPANY

49.  national and community aims  excellent /effective cooperation with authorities  modularity, adaptability and immediate response in undertaking a project at any stage for further management ELANET: EXPERT IN PROJECT MNGT GOAL ACHIEVEMENT#1 HELLENIC DEVELOPMENT COMPANY

50.  reliable management of any program/project  optimal use of allocated EC funds  timely project completion, according to contractual obligations  minimization of project completion failure probability due to continuous monitoring and timely intervention/support ELANET: EXPERT IN PROJECT MNGT GOAL ACHIEVEMENT #2 HELLENIC DEVELOPMENT COMPANY

51. ELANET:  exhibits significant experience and ability in program and project management (ISO 9001:2000)  utilizes “cost – effective” solutions/approaches in national / EC program management CONCLUDING REMARKS #1 HELLENIC DEVELOPMENT COMPANY

52.  gained the reputation of a reliable and trustworthy IMC for both, AA and final beneficiaries  has played a significant role in the formulation of national / community program management culture CONCLUDING REMARKS #2 HELLENIC DEVELOPMENT COMPANY

53.  the company  quality assurance  project management  accomplishments  ELANET in the area of program management  concluding remarks ELANET: OVERVIEW HELLENIC DEVELOPMENT COMPANY

54. This document has been produced with the financial assistance of the European Community. The views expressed herein are those of BUSINESSEUROPE and can therefore in no way be taken to reflect the official opinion of the European Commission. HELLENIC DEVELOPMENT COMPANY