Presentation on theme: "Enterprise E911 Presentation for:"— Presentation transcript:
1 Enterprise E911 Presentation for: Martin HickeyRegional Sales DirectorRedSky Technologies, Inc.
2 Today’s Agenda Company Background – Who is RedSky E911 – The Problems We AddressDay to day business issuesLegislationOther Business Issues to ConsiderPolitical LandscapeRegulatoryRisk ManagementE911 Technical RequirementsWhat is E911Call processNetwork, PBX, ALI ManagementOptions for location management (why you need E911 Manager)Traditional vs. IPE911 Manager optionsProduct FeaturesGlobal CapabilitiesE911 – Final PointsQ & A // Comments // Next Steps
4 The Leader in Automated E911 Solutions Enterprise software company (Chicago IL HQ’s) specializing in a Patented E911 solution that provides accurate location information for all phones for emergency services.Software & services for traditional and IP telephonyOver 200 customers, including 50 Fortune 500 companies and multiple federal, state and local government agenciesE911 Manager is the leading solution for large, distributed organizationsSingle server automatically interfaces to the enterprise phone system real-timeLocation identification for IP phones and traditional end-pointsEmergency On-site Notification improves emergency responsePartnershipsAvaya PartnerIndustry Partners – NRIC, NENA, E911 Institute, APCO
5 The Best Solution for Government & Large Enterprises Cook County in Chicago – one of the largest governmental entities in the nation24,000 users; 68 PBXsAvaya, Nortel and CentrexChase Bank – Facilities across multiple states25,000 users; 7 Avaya PBXsImplemented in 45 days across all locations including audit services
8 The ProblemOver 60 million office workers do not have the 911 protection that they have at homeIf you call 911 from a high-rise or a campus, nobody knows where you areHigh profile incidents continue to highlight the importance of E-911
9 Why E911? Real-Life Stories Man Found Dead After Phone Glitch Confuses 911 UPDATED - Monday April 24, :07am eVideo: 911 Error Blamed on Computer Glitch Gaithersburg (AP) - An immigrant from Bangladesh was found dead at his Gaithersburg office this week, hours after he called 911 saying he needed medical help. The Washington Post reports ‘X’ phoned for help 40 minutes after he started work at a medical company in Gaithersburg on Tuesday - but almost 10 hours passed before somebody found him lying on the floor of his office. Police said an apparent phone glitch sent medical personnel to the wrong address - and, finding nothing amiss, they believed the call was unfounded.
10 Effective and Timely 911 Emergency Response is Critical on several fronts: Business ImperativeProtection for valued corporate assets and peopleMoral ImperativeEthical responsibility to your peopleLegal ImperativeProtecting the organization from liability caused by poor response to an emergencyTechnology enables itWorkplace safety issuesHealthWorkplace/school violenceFire or environmentalRegulatory RequirementFederal & State Government Legislation mandates itThere are several issues you need to consider as a business operating a multi-line telephone system.- Emergency preparedness and 911 are corporate responsibilities that employees and the general public expect and rely on. There are several laws on the books protecting employee safety including environmental health and safety regulations from OSHA and now 13 states have passed Enhanced 911 laws that also support employee safety. But beyond laws and regulations, the technology is available today on the private phone system that can provide a greater level of protection for 911 callers by facilitating prompt emergency response.- Consider the many issues that come up on a day to day basis that impact workplace safety. Health, workplace violence, or a fire or environmental hazard. All of these things require prompt emergency response, which E911 capabilities directly impact. Dealing with and responding to these issues is the responsibility of corporate security.- Many of these emergencies are not covered under workers compensation. If a company knowingly averts a statutory requirement or ignoring a known safety issue opens the organization to undo risk and liability in the event of a mishandled emergency. Questions you should consider are “how many 911 calls did we have last month and did emergency responders show up at the right place?”; “Do I have employees working after hours that may not have access to all of the onsite security services that are provided during the business day?”; “Am I doing everything I can to facilitate prompt emergency response?”These types of issues should be raised to your corporate legal counsel and risk managers to make sure you are utilizing the tools available to you to mitigate risk and provide the greatest level of security.
11 E911 Legislation Passed & Pending – What are you Doing? Challenge:E911 Legislation Passed & Pending – What are you Doing?Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska Ohio • Pennsylvania • Texas • Vermont • Washington
12 E A National IssueSenators Clinton (D-NY) and Burns (D-MT), Congresswoman Eshoo (D-CA) and Congressman Shimkas (R-IL) have launched the E Congressional CaucusFCC is taking comments for National E-911 RegulationsDepartment of Homeland Security is providing resources to frontline emergency respondersCorporate leaders are responding to America’s call to actionE911 is a national safety issue. Stories about the lack of location information for emergency responders continues to make headlines. That is why organizations like the E911 Congressional Caucus and the FCC are working together on a national level to institute regulations to protect all American citizens whether they be at home, at work or visiting public facilities. E911 puts critical information in the hands of those who need it, our emergency responders. It not only helps save the lives of those in need, but also maximizes emergency resources. Organizations around the country are recognizing the need for E911 and are taking action.
13 Scoping the Risks for Non-Compliance Regulatory Penalties and Liability Red Sky White PaperStatutory fines may be levied against an organization for non-complianceFines vary based on stateOSHA may consider non-compliance a direct violation of the Occupational Safety and Health Act, a.k.a. The General Duty ClausePenalties can run from $7,000 - $70,000 per dayE-911 could be considered part of an organization’s Emergency Action PlanCommon law liability is the real riskIntentional disregard of a statutory requirement is the driverExceptions to workers compensation provide the vehicleTalk about the statutory and regulatory fines, but the liability is the real risk we want to outline. The fines from a statutory perspective are non-existent for Minnesota. There are only two out of 12 states that have fines, but one of the states treats the intentional disregard as a criminal act.
15 Enhanced 911 DefinedPinpoints the exact location of a 911 call for dispatchersFLR 10 STE 1000 RM 1004FLR 3 6th AVE WALLEssential for multi-floor building and campusesPuts location information directly in the hands of emergency respondersSaves lives!Enhanced 911 pinpoints the exact location of a 911 caller from within a high-rise building or campus environment. Without E911, the 911 dispatcher only knows the billing telephone address of the PBX, which may not be the same address as the 911 caller and definitely won’t indicate the location of the caller within a building. Capabilities on the switch and within the telephone network exist today that enable you to automatically indicate the building address, floor and room of the 911 caller automatically.
16 9-1-1 Display Screen Without E911 C ESN=(469) : /29/2002999 E JOHN W CARPENTER FRWY (469) PBXb IRVING TXANYTOWN; COMMUNICATIONSALT#= TELCO=SWBT X= Y=IRVING POLICEIRVING FIREIRVING EMSSource: Richard Atkins, Tarrant County, TXDirector of Regulatory Affairs for Tarrant county 911
17 E-9-1-1 Display Screen With E911 C ESN=(469) : /17/2001999 E JOHN W CARPENTER FRWY (469) PBXb IRVING TXFLOOR 7 SUITE BUSINESS NAMEALT#= TELCO=SWBT X= Y=IRVING POLICEIRVING FIREIRVING EMSSource: Richard Atkins, Tarrant County, TXDirector of Regulatory Affairs for Tarrant county 911
18 E911 ALI and ANI Components What is ALI?Automatic Location Identification (ALI)ALI provides the Public Safety Answering Point with the location information for emergency personnelWhat is ALI data?A format that includesPhone numberLocation, 20 charactersBusiness nameStreet directionalStreet nameCommunity and state
20 How did the location information for phone number (312) get into the Public Safety Answering Point’s Server?ANDWho is responsible for getting it there? Well, it’s quite the Challenge to an organization as you’ll see….
21 E911: The Key Requirements Implement ISDN PRI or CAMAPasses ANI or unique telephone number of 911 callerEnsures proper call routing through the PSTN911 center must be able to call back the 911 callerIdentifies appropriate ALI associationEstablish and Maintain ALI at regional databasesDefine location information for every phoneSend data to regional E911 databases in NENA formatEstablish process for ongoing ALI updatesMonitor acceptance and verification to ensure accuracyTrack and store historical and transaction detailRecord of risk management and complianceEvidence in the event of litigationEngage the time and resources to complete the task
22 E911 Manager ALI Update Process Where RedSky Comes In and Makes it Easier…
23 Three Ways to Manage Location Information Use the station screens in the call server softwareEstablish network regionsUse network discovery
25 E911 Manager – Steps for Ongoing ALI Management E911 Manager interfaces to each Call Server/PBX to import updated station location informationStep 2Telecom Administrator performs MACs on the PBXStep 1E911 Manager interfaces to the regional E911 gateways to perform ALI updates in NENA formatStep 3PSAP servers around the country receive ALI updatesStep 4
26 Challenges of E911 in VoIP Networks Mobility –Users can move around on the networkLocation Definition –“Real Time” location controlHow precise do you describe your location?Using Network Regions and Network Discovery
33 New business issues present opportunity for you… The existing 911 network does not support mobility, work at home or remote offices without local 911 trunksIssue #2:Local trunks are not always cost effective or even an option depending on the type of userThe solution:RedSky’s integration with Avaya and partnership with Intrado & TCS offers a solution for home office, remote office and nomadic IP phone users without local trunks: E911 Manager with Location Information Services (LIS)
34 Location Tracking – Remote office, home office and nomadic workers are tracked when they register E911 Manager captures phone registrations and updates the call server and VoIP Positioning Center with new location informationE911 Manager Location Information Services (LIS)
35 Remote users are prompted to designate new location upon login to their Avaya softphone User must select from one of four optionsPre-defined locations are easily recalled and selected by the userNew locations are validated through RedSky Location Information ServicesUser can “opt-out” of 911 service by agreeing to a legal waiver
36 E911 – RedSky’s Ability to Provide a Global E911 Solution
37 E911 Globally – Factors to Understand E911 is not a Global Standard.Each country has its own Unique Challenges.RedSky does have a Solution today, a way of addressing a Global issue.
38 E911 Globally – RedSky’s Solution EON is a corporate wide emergency response system that can alert Prospect’s own Security personnel worldwide to 911 calls.There are no geographic limitations to deploying EON.Roadmap ahead: Canada, UK & Australia have similar E911 Infrastructures to the US.CAVEAT: Japan & Netherlands have different Systems in place to handle 911; still, RedSky’s EON with SMS can handle these Markets.
40 E911 Manager: America’s Most Complete E911 Solution The ideal solution for Enterprises, Governments and CampusesAutomatically detects moves, adds and changes in the call server and updates regional E911 databasesScalable to over 100,000 stations and hundreds of PBX and call serversSupports hybrid environments of mixed major PBXsEmergency On-site Notification improves local emergency responseSaves lives, Manages risk and Minimizes liability.
41 More Information E-911 Requirements and Solutions www.redskyE911.com Industry websitesNational Emergency Number Association:Association of Public Safety Communications Officials:Thank You!Martin Hickey – Regional Sales DirectorRedSky Technologies(415)