2. Medical Transcription, a Typical Back Office Operation Services in BANGLADESH Presented by Sharif N. Ambia Managing Director Technosoft Transcription Limited at the conference on Integration of LDCs in Digital Economy

3. What is the Project? Maintenance patients record are mandatory, and doctors dictate for transcribers to make the document and save their valuable time Operation ê Downloading* ê Transcription ê Quality Management* ê Uploading Size: 30 W/S

4. Operational Diagram of Transcription Project

5. Features & Advantages of the Service Features ê Time bound(24 hours) ê High Accuracy Demand ê Confidentiality Advantages ê 12 hours forward time zone ê Competitive Rate

6. Important Part of the Business ê Marketing/Procurement of Job ê Main Market: USA, Canada ê Demand Supply gap is assumed to be around 20%

7. Requirements Infrastructure Good Telecommunication facility ê Global Connectivity ê Uninterrupted Power Supply Educational & Technical Expertise ê Good English background ê Independent H.R. Development Program ê Low/Mid Level IT Expertise Operational ê A setup in USA

8. Target ê To became a performer in USA market ê Retention of clients ê Gradual Improvement of Transcriptionist to Q.C. ratio