1. PROFESSIONAL ETIQUITE ATYOUR INTERNSHIP SITE PROFESSIONAL ETIQUITE ATYOUR INTERNSHIP SITE Brought to you by Career Services at Alliant International University M-8

2. Presentation Dress in a Manner Appropriate to Your Office Dress in a Manner Appropriate to Your Office –Look At Others or Ask What is Appropriate Listen and Observe to Avoid Mistakes Listen and Observe to Avoid Mistakes –Learn What is and is Not Appropriate Ask Your Supervisor For Feedback About Your Performance Ask Your Supervisor For Feedback About Your Performance Be Prepared--Bring All Materials Be Prepared--Bring All Materials

3. Policies & Procedures Know Company Policies & Procedures Know Company Policies & Procedures –Dont Break Any Rules Agree To a Work Schedule and Keep It Agree To a Work Schedule and Keep It Give Notice of Your Absence in Advance Give Notice of Your Absence in Advance –Dont Be Absent Often Be On Time Be On Time

4. Communication Skills Consider All Office Information Confidential Consider All Office Information Confidential Social Interaction in the Office Should Be Kept at a Minimum Social Interaction in the Office Should Be Kept at a Minimum –Dating & flirting is not recommended Use Discretion When Interrupting Others Use Discretion When Interrupting Others –Dont Interrupt Those on the Phone or in Meetings with Others

5. Communication Skills Dont Badmouth Your Boss or Other Employees Dont Badmouth Your Boss or Other Employees Answer the Phone Professionally Answer the Phone Professionally Avoid Office Gossip Avoid Office Gossip Dont Be Afraid To Ask For Help Dont Be Afraid To Ask For Help Dont Refuse To Do Something Dont Refuse To Do Something Dont Argue with Supervisors or Dont Argue with Supervisors orCo-Workers

6. Personal Tasks Computers are Not For Personal Use Computers are Not For Personal Use Keep your Cell Phone Off Keep your Cell Phone Off Friends and Family Members Shouldnt Call You At Work Friends and Family Members Shouldnt Call You At Work Do not Send Personal Emails Do not Send Personal Emails Personal Phone Calls Should Not Be Made Personal Phone Calls Should Not Be Made

7. Proper Office Etiquette If You Have Questions--Ask If You Have Questions--Ask If You Make a Mistake--Tell Someone About It (Dont Cover It Up) If You Make a Mistake--Tell Someone About It (Dont Cover It Up) Dont Talk Too Much About Your Personal Life Dont Talk Too Much About Your Personal Life Dont Make Enemies or Burn Bridges Dont Make Enemies or Burn Bridges Be Professional and Ethical At All Times Be Professional and Ethical At All Times Only Take Credit for Your Work Only Take Credit for Your Work

8. Proper Office Etiquette Always Be Honest Always Be Honest Respect Your Co-Workers Respect Your Co-Workers Be a Team Player, Cooperate with Others Be a Team Player, Cooperate with Others Be Open To Suggestions and Constructive Criticism Be Open To Suggestions and Constructive Criticism Be Responsible for Your Actions Be Responsible for Your Actions

9. Have a Positive Attitude Be Enthusiastic and Energetic and Portray Genuine Interest Be Enthusiastic and Energetic and Portray Genuine Interest Avoid Negativity Avoid Negativity –Dont complain, be rude, disrespect coworkers, act unprofessionally, or gossip Exceed Employers Expectations Exceed Employers Expectations Offer Suggestions, Become Part of the Team, Be Reliable, and Be Honest Offer Suggestions, Become Part of the Team, Be Reliable, and Be Honest

10. Take Initiative Ask for Things to Do Ask for Things to Do Ask to Attend Meetings and Events Ask to Attend Meetings and Events Go Above and Beyond your Duties Go Above and Beyond your Duties Dont Be Afraid to Ask Questions Dont Be Afraid to Ask Questions Learn All You can About the Industry Learn All You can About the Industry Get in the Information Loop Get in the Information Loop

11. Who Do I Contact If I Have Questions or Need Assistance? Contact Career Services Contact Career Services For San Diego Alliant Students: For San Diego Alliant Students: –Contact Alison Bowes –abowes@alliant.edu –(858) 635-4565 –Visit the Career Center in M-8

12. Sample Internship Resume Jane Smith 300 4th Avenue apt. 1 San Diego, CA 92103 mobile:(619) 555-0000jsmith@gmail.com jsmith@gmail.com EDUCATION: Master of Arts, Industrial/Organizational Psychology, Anticipated Completion: December, 2008 Alliant International University, San Diego, CA Bachelor of Arts, Psychology & Social Behavior, 2005 University of California Irvine, Irvine, CA Associate of Arts, Psychology, 2002 San Diego Mesa College, San Diego, CA GRADUATE COURSES TAKEN: Introduction to Professional Practice Personnel & Work Psychology Organizational Behavior Organizational Theory Pro Seminar in Industrial/Organizational Psychology Cultural Diversity in Organizations Human Resource Management Work Motivation and Productivity Performance Measurement, Appraisal, & Feedback Organizational Change & Development Social Psychology in Organizations Advanced Statistics I Data Management in SPSS Principles of Research Design

13. Sample Internship Resume Contd PROFESSIONAL EXPERIENCE: Created and piloted a performance appraisal tool for expatriate managers Conducted several interviews for projects in cultural diversity, human resource management, work motivation & productivity, and organizational change & development Created a mock RFP (research for proposal) Power-point presentations for several classes in a variety of subject areas Class room e.g. case study facilitation Presentation at the WPA (Western Psychological Association, a division of the APA) Volunteer work in mentoring/tutoring, event coordination, fundraising, facilitating handicapped children and adults STRENGTHSEditingWritingTeachingPresenting International orientation Microsoft Office Suite Interpersonal communication WORK HISTORY Business English Teacher May 2005 – March 2006 XYZ Language Academy, Taipei, Taiwan Private teacher for business professionals Private teacher for business professionals Catered each class to fit students industries, position, and occupational responsibilities Catered each class to fit students industries, position, and occupational responsibilities Prepared and edited presentations for XYZs human resources department for overseas Prepared and edited presentations for XYZs human resources department for overseasconferences Edited staff handbook (mission statements, visions/goals, team-building, moral-building, etc) Edited staff handbook (mission statements, visions/goals, team-building, moral-building, etc) Intern Fall 2004 Acme Cross Cultural Community Center, Garden Grove, California

14. Questions/Comments