1. MCS IT E-Service USER GUIDE & FLOW DOCUMENTATION

2. E-Service : Flowchart

3. Click Any to Continue User Registration User Login Forget Password Main Page

4. 1. Enter registered email account on this input area 2. Enter correct password matching to the account that you’ve registered 3. Click sign in when you’re done entering your credential 4. If you do not own an account, please click on “Sign Up” & you will be redirected to the sign up page. 4. If you do not own an account, please click on “Sign Up” & you will be redirected to the sign up page. E-Service: User Login

5. E-Service : Sign Up Page 1. Enter Company Name (User may leave blank ) 2. Enter Individual Name 3. Enter Email Address 4. Enter Password 5.Enter Valid Phone Number 6. Enter Full & Valid Address 7. Click Sign Up to Proceed registration

6. Registration Process : Step by Step Validated user can now login Successful registration will be redirect to successful greeting page. User click on “URL” in within the email message and will be redirect to a page If information is valid and no existing registration, an email will be sent to user System check whether the particular email address is related to existing user System checks and valid information Fill up all necessary information at sign up page

7. 1. Enter registered email account on this input area 2. Enter correct phone number matching to the account that you’ve registered 3. Click “RECOVER MY ACCOUNT” when you’re done entering your credential 3. Click “RECOVER MY ACCOUNT” when you’re done entering your credential E-Service: Forget Password

8. E-Service : Main Navigation Active Device Status Registration Tab Registration Tab Progressing Task Tab Completed Task Tab Shipping Tab Payment Tab View Log Upload Payment

9. E-Service : Status 1 2 3456 789 10 1112 1. View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of PaymentUpload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

10. E-Service View Log (Sample)

11. E-Service Upload Proof of Payment 1 2 3 1. Previous proof of payment attachment (If no attachment available – User will prompt with no message) 2. Upload an attachment showing clearly on your proof of payment that you’ve done 3. Press submit when all detail entered are correct.

12. E-Service : Registration Warranty/Service 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9

13. E-Service : Progressing Task 1 2 3456 789 10 1112 1. View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

14. E-Service : Completed Task 1 2 3456 789 10 1112 1. View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

15. E-Service : Shipping Status System Issued Reference Case ID Product Brand Serial Number Shipping Progress Confirmation Page Type of Device Device Model Current Status Tracking Number Customer Received Status Date Received

16. E-Service : Payment System Issued Reference Case ID Product Brand Serial Number Amount Payable Type of Device Device ModelCurrent Status