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Advanced Ordering with GSA Global Supply: Department of Defense

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Presentation on theme: "Advanced Ordering with GSA Global Supply: Department of Defense"— Presentation transcript:

1 Advanced Ordering with GSA Global Supply: Department of Defense
Presenter: Sara Schulz FAS, GSA Global Supply May 2012

2 Training Agenda GSA Overview GSA and the National Supply System
The GSA Global Supply Program Product Availability Order Placement Order Processing Special Order Program Support Customer Service In this training session, I will be providing an overview of General Services Administration, to include information on when and how this Federal agency was created. We’ll go over the important role that GSA plays within the National Supply System, and then lastly, an in-depth overview of the GSA Global Supply program.

3 GSA - Federal Acquisition Service (FAS) – Procuring Products and Services for the Government
The Federal Acquisition Service was established to provide an economical and efficient system for the procurement, supply, and eventual disposal of property. Intent was to eliminate duplication and maximize the government’s leverage. On July 1, 1952, the Defense Cataloging and Standardization Act was approved, establishing a single catalog system leading to National Supply System. Section 11 includes: “The Administrator of General Services and the Secretary of Defense shall coordinate the cataloging and standardization activities of the General Services Administration and the Department of Defense so as to avoid unnecessary duplication.” Within GSA, the Federal Acquisition Service (FAS) was established as a central organization to provide an economic and efficient system for the procurement, supply, and eventual disposal of property. Its intent was to eliminate duplicate functions and to establish a professional resource that would maximize the government’s leverage in obtaining supplies and services. On July 1, 1952, Public Law 436, the Defense Cataloging and Standardization Act, was approved by the 82nd Congress. This law established a single catalog system and related supply standardization program, and was instrumental in establishing a uniform National Supply System. Section 11 of Public Law 436 reads as follows:“The Administrator of General Services and the Secretary of Defense shall coordinate the cataloging and standardization activities of the General Services Administration and the Department of Defense so as to avoid unnecessary duplication.”

4 GSA -- FAS --- GSA Global Supply Working in partnership with DOD to furnish supplies
In 1971, GSA and DoD entered into an agreement to eliminate avoidable overlap between their respective supply systems. This agreement divided the management of consumable items between GSA and the Defense Supply Agency (DSA, now Defense Logistics Agency). It assigned to GSA those Federal Supply Classes (FSCs), or commodities commonly used by federal agencies, which are commercially available and not predominantly of a military nature. GSA Global Supply is a part of the Federal Acquisition Service and is the Government to Government Supply source for commodities that GSA is assigned under the 1971 Agreement. GSA Global Supply is now a strategic partner with DoD on full-service supply solutions in CONUS and OCONUS environments. In 1971, GSA and DoD entered into an agreement to eliminate avoidable overlap between their respective supply systems. This agreement divided the management of consumable items between GSA and the Defense Supply Agency (DSA, now Defense Logistics Agency). It assigned to GSA those Federal Supply Classes (FSCs), or commodities commonly used by federal agencies, which are commercially available and not predominantly of a military nature. DLA was assigned those items that were more military in nature. GSA Global Supply is a part of the Federal Acquisition Service and is the Government to Government Supply source for commodities that GSA is assigned under the 1971 GSA / DoD Agreement. GSA Global Supply has also evolved into a strategic partner with DoD on full-service supply solutions in CONUS and OCONUS environments. Throughout the rest of the presentation, we’ll be talking in detail about the GSA Global Supply program – and, its responsibilities within the DoD Supply Chain.

5 GSA Global Supply – A Government to Government Wholesale Supply Source
FAR 8.002  Priorities for use of Government supply sources. (a) Except as required by 8.003, or as otherwise provided by law, agencies shall satisfy requirements for supplies and services from or through the sources and publications listed below in descending order of priority— Agency inventories Excess from other agencies Federal Prison Industries, Inc. (UNICOR) Supplies which are on the Procurement List maintained by the Committee for Purchase from People who are Blind or Severely Disabled Wholesale supply sources, such as stock programs of the GSA (GSA Global Supply), DLA or VA Mandatory use Federal Supply Schedules Optional use Federal Supply Schedules; and Commercial Sources GSA Global Supply is a Government to Government Wholesale Supply Source. As outlined in FAR 8.002, Priorities for use of Government supply sources, GSA is referenced as a wholesale supply source (along with DLA) that agencies should utilize for supply requirements. When placing an order with GSA Global Supply, you are placing an order directly with the Government. You are NOT placing an order direct with a vendor. GSA has already procured the item on your behalf. Please note that you can also satisfy UNICOR and AbilityOne (which manufactures items on the Procurement List from NIB / NISH) requirements when purchasing through GSA Global Supply. Both UNICOR and AbilityOne items are stocked within the GSA Global Supply product offering.

6 GSA Global Supply – A Government to Government Wholesale Supply Source
GSA Global Supply has already procured the most in-demand products on the government's behalf, meaning that your order is a simple requisition between agencies. Requisitions satisfy all Federal Acquisition Regulation (FAR) requirements, including trade agreement policies, socioeconomic goals, AbilityOne mandates, and executive orders. Place a requisition via DoD Activity Address Code, Civilian Activity Address Code, and/or Government Purchase Card. GSA is integrated with Department of Defense (DoD) financial systems. So, what does it mean to be a Government to Government Wholesale Supply Source? GSA Global Supply has already procured the most in-demand product on the Government’s behalf – meaning that your order is a simple requisition between agencies. You don’t have to go out and compete items to ensure best price, or worry about where the product is manufactured. GSA ensures that all of the applicable Federal Acquisition Regulations are met so that you can simply place the order. GSA Global Supply has been procuring items on behalf of the government for 65 years – and, we have the knowledge and skills to ensure mandates, executive orders, socioeconomic goals, and more are met. When it comes to placing the order, you simply place a requisition utilizing your DoD Activity Address Code (DoDAAC), Civilian Activity Address Code, and/or Government Purchase Card.

7 Requisition-based Ordering
“Each Military Service and Defense Agency shall assign DoD Activity Address Codes (DoDAACs) to activities under their respective jurisdictional control and shall authenticate those DoDAACs that are authorized to requisition materiel from the DoD supply system. By agreement with the GSA, Federal Civilian Agencies may requisition materiel by establishing an approved DoDAAC. Section C5.11., below, provides requirements and procedures for when commercial activities that enter into materiel and service contracts with the Department of Defense may obtain DoDAACs and requisition DoD materiel. A foreign country may requisition materiel under a security assistance program using a Military Assistance Program Address Code (MAPAC) assigned by a Military Service.” - DoD R, C

8 GSA Global Supply – Integrated into the National Supply System
GSA-managed National Stock Numbers are available directly through DoD, service-specific internal supply systems for requisitioning. SARSS (Army) SBSS (Air Force) Navy-ERP (Evolving Transition) GSCC (Marine Corps) As requisitions are placed via internal supply systems for GSA managed items, orders route through DLA Transaction Services and to GSA for fulfillment Status updates on your requisition route back through to internal supply systems. GSA transactions conform to specified format and performance criteria (i.e., shelf life, marking). Military regulations cite GSA policy & procedures as a part of DOD logistics guidance. DoD Customers can access the GSA Global Supply product offering directly through their internal supply systems. You would simply utilize your supply system - for Army, it would be SARSS - to order the applicable National Stock Number. Once the order is placed through your supply system, the requisition is routed via DLA Transaction Services to GSA for fulfillment (if it was a DLA managed item, it would be route to DLA for fulfillment). GSA then processes the requisition utilizing the information loaded for that particular requisition. Status updates on items ordered will be routed back through to your internal supply system. Please note that GSA transactions conform to all specified DoD format and performance criteria, such as shelf life and the appropriate markings for transit through DoD transportation channels. Military regulations routinely cite GSA policy and procedures as part of DoD Logistics guidance. Reference DOD –R, DoD Supply Chain Materiel Management Regulation. [C – Procedures. The 1971 Agreement on Supply Management Relationships (Appendix 7) between the Department of Defense and the GSA serves as the basic authority for implementing Integrated Materiel Management.]

9 GSA Global Supply Program – Support to DoD
FY2011 Business Volume: $1.32B Department of Defense (89 percent) Federal Civilian Agencies (11 percent) Your Supply / Logistics Partner Mission support to the Warfighter Disaster Relief / Emergency Response Wildland Fire Program Supply Chain Solutions Worldwide Footprint 2 Distribution Centers (Burlington, NJ and French Camp, CA) 3 Acquisition Centers (Kansas City, New York, Fort Worth) Retail Stores in Asia, Europe, Africa GSA Global Supply’s mission has been in place since the creation of GSA. As an owner with DLA of the National Supply System, GSA plays a significant role in supporting the Department of Defense. In FY2011, GSA Global Supply’s business volume was $1.32B – and, 89 percent of that support was provided to the Department of Defense. GSA also plays a key role in supporting Federal Civilian Agencies, particularly USDA and DOI through the Wildland Fire Program, and FEMA with disaster relief support. When it comes to the type of support that GSA Global Supply provides, it comes down to one clear objective: Mission Support. That mission could include support of Operation Enduring Freedom in Afghanistan; disaster support for the wildfires in Arizona, or tornadoes in Alabama; or, everyday support of the soldier, airman, marine or seaman located stateside. We provide supply chain solutions that meet the needs of our customer base, regardless of location or mission. GSA Global Supply has a worldwide footprint that includes 2 Distribution Centers in Burlington NJ and French Camp CA. These are strategically located on either coast to ensure ready access to our OCONUS customer base. GSA Global Supply also has 3 Acquisition Centers that manage the entire product offering available – over 425,000 items. They also provide special order support. And, lastly, GSA Global Supply has retail stores located throughout the Pacific Rim, Europe and Africa.

10 GSA Global Supply Product Availability

11 GSA Products to Support Your Mission
Management of Consumable items within the National Supply System are split between DLA and GSA GSA manages ~ 65,000 National Stock Numbers DLA manages ~ 3.94 Million National Stock Numbers Per the 1971 AGREEMENT BETWEEN THE DEPARTMENT OF DEFENSE AND THE GENERAL SERVICES ADMINISTRATION GOVERNING SUPPLY MANAGEMENT RELATIONSHIPS UNDER THE NATIONAL SUPPLY SYSTEM, GSA was assigned those FSCs or commodities that are commonly used by Federal agencies which are commercially available on the civilian economy and not predominantly of a military nature. DLA was assigned those FSCs or commodities commonly used in military operations or weapons systems support, irrespective of their use by civil agencies. GSA manages roughly 65,000 National Stock Numbers, whereas DLA manages upwards of 3.94M National Stock Numbers. Some of key FSCs assigned to GSA include Tools and Hardware, Shipping and Packaging Supplies, Office Products, Fire Suppression and Safety Gear, and Housewares. Each of these FSCs contains hundreds to thousands of National Stock Numbers. NSNs are created via three main processes: by the DoD Service via a Supply Support Request (transmits via DLA Transaction Services); a direct request from DoD to GSA for specific items; and via GSA new items procedures, wherein it is determined that a new product available in the commercial market warrants an NSNs. To learn more about this process, visit The Supply Support Request process is outlined in DOD Manual M - DoD Integrated Materiel Management (IMM) for Consumable Items.

12 GSA Products to Support Your Mission
National Stock Numbers FSCs assigned to GSA include: Tools and Hardware Hand and Power Tools, Paints, Adhesives - Leading Brands Shipping and Packaging Supplies Office Products Fire Suppression and Safety Gear Housewares, Food Service, Cleaning To learn more about the NSN creation process, visit and click on Cataloging. The SSR process is contained in DOD M (vol. 6).

13 GSA Products to Support Your Mission
High-Velocity National Stock Numbers Copy Paper Toner Cartridges Shipping Pallets Disposable Plates / Cups / Flatware Paper Towels Smoke Detectors Cordless Drills Multi-Tools Impact Wrench And, More!

14 GSA Products to Support Your Mission
Part Numbers Over 400,000 in Office Supplies, Tools and Hardware and Computer Accessories Expanded product offering to provide easy access to commercially available items Special Order Program Provides the ability to requisition a product not available in the GSA Global Supply offering Limited to products and ancillary services for commodity classes that GSA Global Supply manages MILSTRIP and MIPR Acceptance GSA Global Supply handles all acquisition, administration, logistics and payment issues for the customer In addition to the National Stock Number offering, GSA also has a substantial number of Part Numbers available for ordering. In 2006, GSA Global Supply expanded its product offering to include easy access to commercially available items in three main categories: Office Supplies, Tools and Hardware, and Computer Accessories. We’ve partnered with industry leaders to provide access to brand name items in a requisition-based environment. Again, GSA Global Supply has done all of the upfront work and negotiated fair and reasonable pricing so that you simply have to place the order. GSA also provides access to a Special Order Program that allows DoD customers to requisition products unavailable in the GSA Global Supply offering (both existing Part Numbers and National Stock Numbers). GSA is limited to purchasing only those products and ancillary services that are within the Federal Supply Classes that that GSA Global Supply manages. When utilizing the Special Order Program, you have the flexibility of using either a MILSTRIP or MIPR. GSA Global Supply handles end-to-end support from the initial acquisition of the item, to shipment at your location and payment to the vendor.

15 GSA Products to Support Your Mission (cont.)
“Green” Product Offering ~ 4,000 National Stock Number (NSNs) with green attributes Partner with DoD, USDA and others to meet specific environmental goals (e.g. PRIME, BioPreferred, low VOC requirements, and green alternatives to chemicals, adhesives and paints). BioPreferred Products: Flatware, Glass Cleaners, Liquid Hand Soap, Laundry Detergent, Toner Cartridges For more details, visit and click on the “Green Products” page or

16 GSA Products to Support Your Mission (cont.)
“Green” Initiatives Increase the number of “green” products Conduct market research to find new green products to introduce into the supply system Work with our vendor partners; teach them how to code existing products with appropriate attribute Continue to review Federal/Military specifications and existing purchase descriptions and revise where appropriate to require green alternatives “Green” our retail stores: products and operations Require the use of more sustainable packaging material Just to let you all know of some of the initiatives we are working on: We continue to do market research – to find new green products to introduce into the supply system We are reviewing our specifications and purchase description to find where we can substitute green alternatives We are piloting 2 procurements where we will use of reporting Green House Gas Emissions as an evaluation factor We are greening our retail stores. We already have a green store in San Francisco and are working on greening the remaining stores – setting up green isles – where all the products in that isle are green – moving toward paperless checkouts Revising our green icons – as many of you know the new icons went have already gone live on GSA Advantage– they haven’t been turned on yet for the Global Supply web

17

18 GSA Products to Support Your Mission
Federal Strategic Sourcing Initiative – Office Supplies FSSI - Multiple BPAs to leverage savings Cross-agency strategic sourcing initiative helps the government leverage data, dollars and good business sense in meeting acquisition goals.  Office Supplies – Ideal for purchase card users in CONUS locations Many agencies have preference or mandatory use policy Learn more at

19 GSA Global Supply Order Placement

20 GSA Global Supply – Who is Eligible?
All Executive Agencies – military and civilian Judiciary and Legislative functions Tribes and Tribal Organizations Cost-Reimbursement Contractors (as defined by the FAR 51 Deviation) Non-federal firefighting organizations cooperating with the US Department of Agriculture, Forest Service (as supported through the GSA Wildland Fire Program) To view a complete list of Eligible Activities, see GSA Order ADM 4800.2G. Let’s mention a few of the organizations eligible to use GSA Global Supply. You might assume federal agencies, from any branch of government, can use GSA, and you’d be right. But eligible users include cost-reimbursable contractors and Native American tribes. Even state and local agencies involved with wildland firefighting can purchase from GSA Global Supply.

21 GSA Global Supply – Placing an Order via DoDAAC
Place orders via DoDAAC using the following ordering options: MILSTRIP, Retail Stores, Web, Phone, and Fax Integration with your Agency’s financial systems Inter-fund billing via DoDAAC/AAC/UIC/RUC Billing cycle 1st and 15th of each month ~ 225,000 DoDAAC transactions processed per month Need to apply for a DoDAAC? Visit and click on Frequently Asked Questions to access a PDF of Agency Contacts When it comes to placing an order via a DoD Activity Address Code, or Civilian Activity Address Code, you have multiple ordering options. You can utilize MILSTRIP via your internal supply system; visit a local GSA Global Supply Retail Store, or place a DoDAAC order via Web, Phone and/or Fax. When you place an order with GSA utilizing your DoDAAC, the order is integrated with your Agency’s financial systems. Twice a month, on the first business day of the month and again at mid-month, GSA bundles all of the pending AAC/DoDAAC charges and conveys them to the Treasury Department. On a monthly basis, Treasury draws the relevant funds from customer accounts and transfers those funds to GSA. In recent years, DoD has encouraged its buyers to pay particular attention to using the correct Fund Code in order to minimize errors and ensure smooth processing of orders, billing and payments. In a typical month, more than 225,000 AAC/DoDAAC transactions are processed smoothly by GSA Global Supply. If you need to apply for a new DoDAAC, GSA can provide the necessary contact information for your Agency to help you get started. Simply visit this site – and, select the Help section, Payment and Billing.

22 GSA Global Supply – Placing an Order via Government Purchase Card
Place orders via Government Purchase Card using the following ordering options: Retail Store, Web, Phone, and Fax Government to Government Bill Billing is from “GSA”, not multiple vendors Pre authorization credit card purchasing Process ~ 85,000 credit card billings a month Requisition-based ordering allows you to place orders without spending limits Consolidated and line-item billing options Items billed when shipped One central point in GSA for all shipping, billing questions – National Customer Service Center (NCSC) You can also place orders via Government Purchase Card with GSA Global Supply. We accept the use of the Government Purchase Card in Walk-in GSA Global Supply Stores, and orders placed via Web, Phone and Fax. When placing an order via Government Purchase Card, you are still conducting a Government to Government purchase meaning that your credit card statement is going to indicate “GSA” as the vendor. All purchases made through GSA go through a pre-authorization prior to submittal. And, you can buy with confidence because GSA processes more than 85,000 credit card billings a month. Since you are placing a requisition with GSA Global Supply, you have the ability to place orders without spending limits – however, you still need to adhere to internal spending limits per card. In some cases, agencies will grant internal waivers for purchases up to $25,000 with GSA Global Supply. You have the option as a credit card user to select consolidated or line item billing meaning that you can choose to have the items billed in a consolidated manner twice a month (still dependent on item being shipped) – or, select line item billing which charges each item as it is shipped. Again, items will only be billed upon shipment. And, at the end of the day, you’ll only have to contact one phone number with questions – the National Customer Service Center (NCSC). The NCSC will be able to answer any billing and shipping questions that may arise regarding your order.

23 GSA Global Supply – Placing an Order via Government Purchase Card
Ordering procedures as defined in FAR Subpart 8.4 (Federal Supply Schedules) do not apply. Since you are placing an order with a Government to Government Supply Source, the requirement does not exist to obtain at least three quotes above the micro purchase threshold. FAR General (c)(1) GSA offers an on-line shopping service called “GSA Advantage!” through which ordering activities may place orders against Schedules. Ordering activities may also use GSA Advantage! to place orders through: GSA’s Global Supply System, a GSA wholesale supply source, formerly known as “GSA Stock” or the “Customer Supply Center.” FAR Subpart 8.4 is not applicable to orders placed through the GSA Global Supply System. The GSA Federal Supply Service Home Page (http://www.gsa.gov/fas) or the GSA Federal Supply Schedule Home Page at http://www.gsa.gov/schedules. If you’re a cardholder, you may have heard in training classes over the years that FAR Subpart 8.4 requires you to compare 3 sources if your intended purchase is over the micropurchase threshold. While that statement is true, it’s not relevant in our context. FAR Subpart 8.4 deals with purchases from Schedule vendors and GSA Global Supply is not a Schedule vendor. As FAR makes clear, GSA Global Supply is a wholesale supply source like DLA.

24 GSA Global Supply – Placing an Order
MILSTRIP Internal Supply System Manual Transmission via DD1348-6 Stores & Strategic Inventory Partnerships Web: https://dod-emall.dla.mil Phone: Fax: DSN: Now that we’ve talked about the basics of the GSA Global Supply program and the product offering available, let’s review the different ways that you can place an order. GSA is focused on providing flexible ordering options. We want you to save you time and money by streamlining the order process. First and foremost, you can place a MILSTRIP order either via your internal supply system (such as SARSS, SBSS, etc) or via a DD (manual transmission). In OCONUS locations, you have a network of stores available that allow you to access the product offering in a walk-in environment. We would recommend (as well as the host DoD organizations) that you check stock in the stores prior to requisitioning via another method. We want to ensure that the product gets to you in the shortest amount of leadtime available – and, this is assured when visiting a local store. We also provide web options for ordering product in a 24/7 environment. There are three web options, and we’ll spend time walking through the differences on each site. And, lastly, you have the ability to phone or fax in orders to our knowledgeable GSA Global Supply call centers.

25 GSA Global Supply – Ordering Methods
MILSTRIP Longstanding method for military customers to convey supply needs to GSA or DLA Requisition NSN or part- numbered items System to System Order – Routed through DLA Transaction Services Manual Entry (DD1348-6) by / Fax via DoDAAC; useful for requisitions that require exception data, such as orders for part-numbered items Office Products: (212) Cleaning, Safety, General Products: (817) Tools, Hardware, Sealants, Adhesives: (816) GSA Global Supply or GSA Advantage!® websites via DoDAAC utilizing an electronic version of a DD1348-6 We are now going to spend some time going through each ordering option. You have the ability to requisition both GSA Global Supply National Stock Numbers and part-numbered items via MILSTRIP. You can place MILSTRIP orders either via your internal supply system – or, via manual entry with a DD Again, when utilizing your DoDAAC to place orders through your internal supply system, the order will route to GSA for fulfillment via DLA Transaction Services. When ordering part-numbered items, it is going to be easiest to place an order via a DD because currently these part numbers are not recognized in service-specific supply systems. You would simply list the applicable GSA Global Supply part numbers – and, fill in the rest of the DD with the applicable information. If you decide to complete a manual requisition via a DD1348-6, you will need to submit that form to GSA via or fax. We have listed the fax numbers for each of Acquisition Centers above. You also have the option of utilizing an electronic version of a DD on the GSA Global Supply website – and/or GSAAdvantage!. You would simply input the applicable NSN or Part Number into this form and GSA would process the order. Approximately 60 percent of the orders placed with GSA Global Supply are done via MILSTRIP.

26 GSA Global Supply – Ordering Methods
MILSTRIP Need a refresh on MILSTRIP terminology? Utilize the FEDSTRIP Operating Guide for explanation of the various codes to be used. The guide also contains instructions for handling returns, submitting STRIP orders online and other topics. When ordering part-numbered items through GSA Global Supply, utilize A0B as the Document Identifier for CONUS locations, and A02 for OCONUS locations. If you decide to complete a manual requisition via a DD Form, you will need to submit that form to GSA via or fax. GSA’s FEDSTRIP Operating Guide may be a useful reference tool for new supply techs or a refresher for experienced users seeking definitions of the various codes that support this logistics network. As another note of reference, when ordering part-numbered items, you will need to utilize A0B as the Document Identifier for CONUS locations and A02 for OCONUS locations. You can also submit these items via a manual DD form.

27 GSA Global Supply – Ordering Methods
Retail Stores Partnering with our Department of Defense Hosts via Memorandums of Agreement GSA Global Supply Stores / Walk-In Stores Strategic Inventory Partnerships (SIP) Forward Operating Stock Locations GSA Oversight of Vendor-Managed/Owned Inventory Enterprise Supply Chain Solutions The next ordering option that we want to discuss is the walk-in store environment. GSA has leveraged its inventory asset support through partnerships with our Military hosts on installations across the World. There are several models currently operating, each being tailored to fit the needs of our customers. We will through these models in more detail in the coming slides.

28 GSA Global Supply – Retail Stores
GSA Global Supply Stores / Walk-In Stores Hawaii (2), Alaska & San Francisco Walk in / Walk out Store provides immediate access to supplies 1,000 to 5,000 items available Inventory geared to military hosts Accepts Government Purchase Card and AAC/DoDAAC Special order capability Strategic Inventory Partnerships 30 locations worldwide – Asia, Europe, Middle East For location details, visit Some of you may be familiar with the GSA Global Supply Stores that operate in Hawaii (Joint Base Pearl Harbor-Hickam AFB and Schofield Barracks), Alaska (Joint Base Elmendorf Richardson) and San Francisco. These are walk-in / walk-out stores that provide immediate access to the GSA Global Supply products. You’ll find between 1000 to 5000 items stocked in these stores for easy access. You can utilize your Government Purchase Card or DoDAAC to purchase items in the store. We have also have the ability to process Special Order requests at the Joint Base Pearl Harbor-Hickam and Joint Base Elmendorf Richardson stores. If you’re unable to find the item that you need in the store, simply talk to a Store Manager about your ability to have that item ordered and shipped to the GSA store. GSA also operates Strategic Inventory Partnerships at many OCONUS locations. You’ll find a large network of stores available in the Pacific Rim as well as Europe. We also have a store in Djibouti. These stores are hosted by the military installation - and, GSA works with the host to provide the appropriate inventory to meet their needs. Again, these stores accept either DoDAAC or Government Purchase Card. If you are unable to find the product that you need in the store, a lateral transfer may be possible from another store to assist in saving time and money. If located in the Pacific Rim, you can also link to our Special Order Program by working directly with the Joint Base Pearl Harbor-Hickam GSA Global Supply Store. For more details on the GSA Global Supply Store locations, visit

29 GSA Global Supply – Retail Stores
United States (10) Asia (11) Europe / Africa / Middle East (9) San Francisco, CA Joint Base Pearl Harbor-Hickam, HI Schofield Barracks, HI Joint Base Elmendorf-Richardson, AK USMC Camp Lejeune, NC Naval Air Depot, Jacksonville, FL USMC 29 Palms, CA USMC Albany, GA USMC Barstow, CA USMC Quantico, VA Osan AB, Korea Kunsan AB, Korea Kadena AB, Japan Misawa AB, Japan Yokota AB, Japan Camp Zama, Japan Camp Butler, Japan MCAS Iwakuni, Japan Guam (Coming Summer 2012) Det Singapore, Sembawang, Singapore (Bulk) US Army Chievres, Belgium US Army Mannheim, Germany US Army Stuttgart, Germany US Army Baumholder, Germany US Army Kaiserslautern, Germany RAF Lakenheath, Great Britain USAG Schinnen, The Netherlands Djibouti This slide includes a listing of the Forward Inventory available around the world. You’ll see that GSA has positioned its inventory to be as close to the mission as possible. We are consistently working with DoD to identify additional partnership options. We’ve also formed a unique partnership with the US Marine Corps to provide end-to-end supply chain support at their state-side stores.

30 GSA Global Supply – Enterprise Supply Chain Solutions
Supply chain integration of both the customer-facing and back-end processes, customized to meet the mission of the customer Online, Store and/or Legacy System Environment Customized inventory by location. Mission critical / emergency items can be stocked in an onsite location with non-essential items in a web environment. Vendors managed by GSA: Tools / Hardware, Office Supplies, Automotive, IT Products, Facilities Maintenance, Safety, Cleaning and Janitorial GSA oversight of the payment process (e.g. order status, purchase order, billing data, vendor /agency payments) Management reports for spend analysis USMC and GSA: Implementing the ESCS solution Another partnership model in place with DoD is the Enterprise Supply Chain Solution. In this environment, GSA manages the entire supply chain for the customer, to include both the customer-facing and back-end processes. We customize each supply solution to meet the needs of the customer. This supply chain solution might include an online storefront, store location or unique support of a legacy system environment. GSA will work with the customer to customize the inventory by location – and, assist in determining where items are best stocked for easy access. GSA will then manage the vendor relationship – and, has the ability to support a wide variety of product areas: Tools / Hardware, Office Supplies, Automotive, IT Products, Facilities Maintenance, and more. Lastly, GSA will also manage the back-end process, to include oversight of order status, purchase order, billing data, and vendor/agency payments. GSA has worked with the US Marine Corp to implement the ESCS solution at 5 USMC brick and mortar stores in CONUS – and, has also created a Virtual Store to support USMC customers worldwide.

31 GSA Global Supply – Enterprise Supply Chain Solutions
See below for a visual depiction of the type of 4th Party Logistics Support that GSA can provide.

32 GSA Global Supply – Ordering Methods
Website Ordering GSA Global Supply Ordering site Research and order over 425,000 GSA Global Supply items Order via DoDAAC / AAC and Government Purchase Card One site to access all requisition-based items from GSA Global Supply Site does not contain acquisition-based items from GSA Multiple Award Schedule vendors User friendly tools that allow you to check requisition status, and reconcile against your Government Purchase Card Now, we’ll turn our attention to the web-ordering options available via GSA Global Supply. The first option – and, most highly recommended, is the GSA Global Supply ordering site. This is where you are going to find easy access to only those items available for requisitioning via GSA Global Supply. Over 425,000 items are available on this site, to include both GSA Global Supply National Stock Numbers and part-numbered items. You don’t have to worry about whether spending limits apply – or, if competition is required, because the GSA Global Supply site does not include acquisition-based items where FAR Subpart 8.4 applies (note, please see FAR (c) FAR Subpart 8.4 is not applicable to orders placed through the GSA Global Supply System). You can utilize either your DoDAAC or Government Purchase Card to place orders on the GSA Global Supply website. We’ve included tools that you allow you to check shipping status on your requisitions, place quick re-orders, utilize an electronic DD1348-6, reconcile your Government Purchase Card statement and more. NOTE: GSA always looking to enhance the customer’s ordering experience through upgrades to our ordering systems. Latest enhancements and updates are always reflected .

33 This is a screen shot of the GSA Global Supply home page
This is a screen shot of the GSA Global Supply home page. You’ll see that this is set up in a similar manner to may other online shopping sites. You have the ability to search for items in the upper left hand corner – or, select from specific categories at the top. The site also gives you the ability to “park” items in a shopping cart and send them forward to a supervisor for approval. You also have the ability to narrow your searches by selecting “green” attributes and/or the AbilityOne icon.

34 GSA Global Supply – Ordering Methods
Website Ordering GSAAdvantage! Research and order over 425,000 GSA Global Supply items Order via DoDAAC / AAC and Government Purchase Card Site contains all requisition-based GSA Global Supply items and acquisition-based items available from GSA Multiple Award Schedule vendors Another ordering option is the GSAAdvantage! website. This site includes full access to the 425,000 items available via GSA Global Supply on a requisition basis – as well as the millions of items available on an acquisition basis via the GSA Multiple Award Schedules program. Again, FAR Subpart 8.4 does apply to acquisition based items – so, we caution users to make sure they delineate what type of items they are purchasing on the GSAAdvantage! site. You have the ability to utilize either a DoDAAC or Government Purchase Card on GSAAdvantage!. NOTE: GSA always looking to enhance the customer’s ordering experience through upgrades to our ordering systems. Latest enhancements and updates are always reflected .

35 This is a screen shot of the GSAAdvantage. home page
This is a screen shot of the GSAAdvantage! home page. You’ll see a search bar – as well as subcategories available under Products. You’ll also have the ability on this site to search by “green” attributes and AbilityOne. Users also have the ability to check requisition status via the NSN Ordering function at the top of the screen.

36 GSA Global Supply – Ordering Methods
Website Ordering A common question among customers is understanding the differences between the GSA Global Supply and GSA Advantage! websites. See below for an easy table outlining the key attributes of each website. Attribute GSA Global Supply GSA Advantage!®  URL  www.gsaAdvantage.gsa.gov  Availability  24 hours/7 days Displays Global Supply items  Yes Yes  Accepts government purchase card   Accepts AAC/DoDAAC billing  Yes - for Global Supply items; No - for Schedule items  Displays MAS items  No Take a moment to look at this chart that lists some of the key attributes of the GSA Global Supply and GSA Advantage sites. Both are convenient and accessible. In fact, you can use the same User ID and password to access either site. Please note that the scope of the two sites is an important difference. Only the GSA Global Supply ordering site provides exclusive access to requisition-based items.

37 GSA Global Supply – Ordering Methods
Website Ordering DOD EMall https://dod-emall.dla.mil Research and order over 425,000 GSA Global Supply items Order via DoDAAC only, unable to use Government Purchase Card To view GSA Global Supply items After login, select “Catalog Search” Change “corridor” to GSA Global Supply And, lastly, as far as web ordering, our customer base has access to the GSA Global Supply product line on DOD EMall. The full product line is available on this site – but, individuals are only able to purchase via DoDAAC. At this time, purchasing via Government Purchase Card is not available. To access the GSA Global Supply product offering, you need to do a “Catalog Search” and change the “corridor” to GSA Global Supply.

38 This is a screenshot of the DOD EMall homepage
This is a screenshot of the DOD EMall homepage. You’ll see that the GSA Global Supply “catalog” is highlighted under the DOD EMall Corridors.

39 GSA Global Supply – Ordering Methods
Call Center , Option 1 DSN 7:30 a.m. to 8:00 p.m. Eastern Time Friendly, professional service Customers have the option of calling orders into a GSA Global Supply Call Center. This resource is available from 7:30A ET to 8:00P ET. The Call Center is able to take orders utilizing a DoDAAC, AAC or Government Purchase Card.

40 GSA Global Supply – Ordering Methods
Fax 24 hours, 7 days a week Fax-back confirmation with order number If faxing an order is easier, please feel free to send us your order via this method. The annual GSA Global Supply Catalog has a blank order form in the back. Tear it out, make copies, and fax them in. We’ll fax back an order confirmation that includes an order number that you can use for tracking purposes.

41 GSA Global Supply Order PROCESSING

42 GSA Global Supply – Processing the Order
GSA Global Supply orders route to one of the following: Stock Items: GSA Distribution Center Eastern Distribution Center (Burlington, NJ) (Europe / Near Asia / Africa) Western Distribution Center (French Camp, CA) (Pacific / Far Asia / South America) Non-Stock, Existing Contract (Direct Delivery): Electronically routed to a GSA Global Supply Vendor Non-Stock, No Contract: GSA Acquisition Office for contracting action GSA Global Supply provides complete transportation support on all items Coordination with USTRANSCOM / SDDC on standard surface and air routing for DOD entities You’ve placed an order with GSA Global Supply using the method that worked best for you. It is now time to process the order. GSA Global Supply orders route to one of the following area for fulfillment: Stock: Strategic National Stock Numbers are stocked in both the Eastern Distribution Center in Burlington NJ and the Western Distribution Center in French Camp CA. The NSNs that are stocked in these locations are items that are purchased regularly by the DoD customer base. Non-Stock, Existing Contract: These items are stocked directly at the vendor-site due to the fact that they may be purchased with less frequency, have shelf-life concerns, or require just-in-time manufacturing. Bulk orders will also flow directly to the vendor when it makes sense. Non-Stock, No Contract: These items are purchased with little to no frequency – and, as such, contract coverage is handled on a buy-on-demand basis. When a customer sends forward an order for these items, it will automatically route to a GSA Acquisition Center for acquisition support, and then ultimately to the vendor for direct vendor delivery. Regardless of how the items is routed, GSA Global Supply provides complete transportation support on all items. You don’t have to worry about contacting the vendor to check status on an order. GSA coordinates with the vendor to ensure a smooth process for the customer. Simply contact the National Customer Service Center. GSA will also coordinate directly with USTRANSCOM and SDDC on standard surface and air routing for DoD entities. GSA has strategically located its distribution centers near DLA Containerization Consolidation Points to save time and money on those items that need to ship via these DoD shipping facilities.

43 GSA Global Supply – Processing the Order
Stock Items National Stock Numbers (strategic items) Shipped direct from GSA Distribution Center Direct to the Customer Or, Coordination with DLA Containerization Consolidation Point (if necessary) Delivery timeframe: 2-7 days CONUS National freight tenders for delivery of bulk freight to CONUS Separate agreements with small parcel carriers such as UPS, FedEx Ground (formerly RPS), and USPS. Export Surcharge Fee: $5 per line item, if shipped from GSA Distribution Center (additional fees may apply if shipped via DLA CCP) Linked to Defense Transportation System for Export items Again, for those items stocked in the Eastern Distribution Center (Burlington NJ) or Western Distribution Center (French Camp CA), the order will be shipped direct to the customer, or if necessary, in coordination with the DLA Containerization Consolidation Point (CCP) at DLA New Cumberland or DLA Tracy CA. The delivery timeframe for Stock item is 2-7 days CONUS. These items will be shipped to you either via a small package carrier (USPS, UPS or FedEx) or a national freight tender. For those items shipped to OCONUS locations, there will be an export surcharge fee of $5 attached per line item if shipped from a GSA Distribution Center. Additional fees may apply if shipped via a DLA Consolidation Point). When items are shipped in an export environment, orders are loaded into the Defense Transportation System (DTS). Please note that for Stock items – most, if not all, items are going to be FOB Destination, and additional shipping costs will NOT apply.

44 GSA Global Supply Distribution Centers
DLA, CCP New Cumberland, PA DLA, CCP Tracy, CA GSA, Burlington, NJ GSA, French Camp, CA Please note the proximity of the GSA Distribution Centers to DLA CCPs. Depending on how the order is notated in the system, Stock items will either ship direct to the customer from the GSA Distribution Center, or from GSA to DLA for consolidation. GSA DLA

45 GSA Global Supply – Processing the Order
Non-Stock, Existing Contract (Direct Delivery) Direct Delivery from GSA Global Supply Vendor Direct Delivery is the most effective means of transportation due to shelf-life, manufacturing timelines, distribution points, etc. Both National Stock Numbers (NSNs) and Part Number items All transportation is managed by GSA Global Supply National Customer Service Center (NCSC) provides billing, tracking support ( ) Delivery timeframes vary by items GSA Global Supply website and Annual Catalog provide delivery terms on Direct Delivery items Primarily FOB Destination shipping Non-Stock, Existing Contract again relates to those items that are shipping direct from the GSA Global Supply vendor. GSA has determined that Direct Delivery is the most efficient means of transportation due to shelf-life, manufacturing timelines, distribution points, etc. Both National Stock Numbers and Part-Number items can and will be shipped direct from the vendor. Despite the fact that the order is shipping from the vendor, GSA Global Supply continues to manage the entire transportation process. You can contact the NCSC for information regarding billing, shipping and tracking support. For Non-Stock items, delivery timeframes will vary. The GSA Global Supply website provides information per item regarding the estimated delivery timeframe. You can also identify Direct Delivery items by looking for the DD symbol both on the GSA Global Supply website, and in the annual GSA Global Supply catalog. The majority of the items that are Non-Stock are going to be FOB Destination pricing, meaning that additional delivery costs will not apply. On the GSA Global Supply website, each item is either labeled as FOB Origin or FOB Destination. NOTE: GSA continues to strengthen and leverage industry capabilities to provide commercial readily available items to our customers.

46 GSA Global Supply – Processing the Order
Non-Stock, No Contract Limited-use National Stock Number and Part Numbered items within GSA managed Federal Supply Classes Order routes to GSA Acquisition Center for contracting action GSA Acquisition Centers ensure that all FAR regulations, and agency-specific mandates are met when establishing GSA Global Supply contracts GSA provides complete acquisition, administration, logistics and payment support on all Non-Stock, No Contract items Delivery timeframes and charges will vary by item Non-Stock, No Contract items are those items that are limited-used National Stock Number or Part Numbered items within GSA managed Federal Supply Classes. Due to the fact that the item has low demand, a contract is not established until an order is received. Once an order routes to GSA, it will go to the appropriate GSA Acquisition Center for contracting action. The GSA Acquisition Center will ensure that all FAR regulations are met when establishing the GSA Global Supply contract. GSA again provides complete management of the acquisition, logistics and payment support needed on all Non-Stock, No Contract items. Delivery timeframes and charges will vary by item.

47 GSA Global Supply Special order program

48 GSA Global Supply - Special Order Program
Fee-for-service assisted acquisition Provides the ability to requisition a product not available in the GSA Global Supply offering Limited to products and ancillary services for commodity classes that GSA Global Supply manages GSA provides complete acquisition, administration, logistics and payment support on all Non-Stock, No Contract items Available to global DoD customer base MIPR and MILSTRIP Acceptance Simple to complex requirements One entry point for your requirements Special Order Desk Help Line: (855) Special Order Desk If the item you need cannot be found in the GSA Global Supply offering, we offer a Special Order Program (SOP) to obtain those products. Customer agencies can place requisitions with GSA Global Supply and be assured that we will take all the necessary steps to ensure compliance with applicable procurement regulations. We are limited to supporting products and ancillary services within the commodity classes that GSA Global Supply manages. This program is available to our global DoD customer base – and, can be used via MILSTRIP or MIPR. The SOP option includes a wide variety of products such as tools and hardware, office products, cleaning supplies and safety equipment. We can support requirements ranging from the simple to complex, from low cost to above the Simplified Acquisition Threshold. And, for ease of use, there is one entry point for your requirements. Simply call or the Special Order Desk.

49 GSA Global Supply - Special Order Program
MILSTRIP and MIPR Acceptance Standard MILSTRIP Documentation: DD and Product Description Interagency Agreement required on all orders over $150,000 Standard MIPR Documentation: DD 448 and Product Description Interagency Agreement required on all orders Wide range of support for product and ancillary services (to include installation and training): Generators Pre-fabricated structures HVAC Roofing repair And more! If the item you need cannot be found in the GSA Global Supply offering, we offer a Special Order Program (SOP) to obtain those products. Customer agencies can place requisitions with GSA Global Supply and be assured that we will take all the necessary steps to ensure compliance with applicable procurement regulations. We are limited to supporting products and ancillary services within the commodity classes that GSA Global Supply manages. This program is available to our global DoD customer base – and, can be used via MILSTRIP or MIPR. The SOP option includes a wide variety of products such as tools and hardware, office products, cleaning supplies and safety equipment. We can support requirements ranging from the simple to complex, from low cost to above the Simplified Acquisition Threshold. And, for ease of use, there is one entry point for your requirements. Simply call or the Special Order Desk.

50 GSA Global Supply Customer service

51 GSA Global Supply – Customer Service
GSA Staff in forward deployed environments to support your needs: Europe/Africa/Middle East (3) Japan (1) & Okinawa (1) Korea (1) Guam (1) Afghanistan – Bagram, Camp Leatherneck, Kabul & Kandahar Kuwait – Camp Arifjan Qatar – Camp As Sayliyah For the most up-to-date contact details: We are proud to serve the military regardless of where they are stationed in the world. We have staff in forward deployed environments to ensure that you have the on-site support that you need. For the most up to date contact information, please visit

52 GSA Global Supply – Customer Service
Our National Customer Service Center is available at ,option 2 or DSN from Sunday at 9 p.m. ET until Friday at 9:30 p.m. ET or via at The full-service NCSC provides assistance and information to help make your requisitions simple and efficient. Check on current pricing, order status, billing information, tracking of shipments and more. As mentioned throughout the training, the National Customer Service Center is your one-stop shop for all questions pertaining to GSA Global Supply orders. You can check on current pricing, order status, billing information, order tracking, and more. The NCSC is now open 24/5 from Sunday at 9P ET to Friday at 9:30P ET to assist all customers, both CONUS and OCONUS.

53 GSA Global Supply - Publications
Visit to sign up for FREE product brochures and reference guides. And, lastly, GSA Global Supply offers FREE publications that provide an overview of the ordering process and the product offering. On an annual basis, GSA Global Supply releases a supply catalog that can be a great reference tool. To sign up to receive free copies of these publications, visit

54 GSA Global Supply GSA/doD Initiatives

55 Central Asia Sourcing USCENTCOM Command Policy Letter Number 40 – Acquisition of Products and Services Produced in the Central Asian States (CAS) Goal: expand economic partnership with nations hosting Northern Distribution Network into Afghanistan GSA purchasing mess supplies, office products, MRO, and cleaning/janitorial supplies in region for US Forces in Afghanistan Another unique program that GSA support is Central Asia Sourcing. This initiative is in support of USCENTCOM Command Policy Letter Number 40 – Acquisition of Products and Services Produced in the Central Asia States (CAS). Along with DLA, GSA is focused on expanding economic partnerships with nations hosting the Northern Distribution Network into Afghanistan (the main supply route). GSA is purchasing mess supplies, office products, MRO and cleaning / janitorial supplies in the Central Asian State region for US Forces Afghanistan.

56 Central Asia Sourcing Customers requisition Standard NSN – GSA substitutes to Afghanistan NSN “functional equivalent” Possible differences in packaging and price (most are equal or less, a few slightly more than Standard NSN) Shipping from region rather than US = savings in time and freight Picture is copier paper plant in Tserovani Internally Displaced People (IDP) Settlement outside Tbilisi, Georgia. We’re purchasing 2 copier paper NSNs from this source. When a customer goes to place a requisition with GSA Global Supply for a National Stock Number – if the NSN has been sourced “locally” in the Central Asian States, then GSA will substitute an Afghanistan NSN as a “functional equivalent”. This will only occur if the order is placed by a US Forces Afghanistan DoDAAC. While there might be possible differences in packaging or price, GSA does Quality Assurance testing on all of the items to ensure all are true “functional equivalents”. In addition to building economic goodwill, this initiative also saves significant shipping cost for the customer.

57 Foreign Military Sales
GSA actively supports the Foreign Military Sales (FMS) program, and works with US military services and international logistics customers to fulfill requirements. Support begins at the front of the supply chain, with the ability to ship requisitions directly from our distribution network, or from partner vendors. GSA procures material for the FMS customer in essentially the same way as for U.S. customers. Requisition Processing: DoD M (MILSTRIP) applies to all phase of supply support for FMS, with slight differences. FMS requisitions may be prepared and submitted by FMS countries. FMS requisitions are then transmitted to the applicable DoD International Logistics Control Officer(s) for review and control before being passed on to the appropriate supply point (DLA or GSA).

58 Defense Acquisition University
NEW online course at DAU.gov GSA Global Supply: Your Reliable Government Source Continuous Learning Module – 2 CLPs Available Summer 2012 – Updates available at

59 Supporting the customer
GSA Global Supply Supporting the customer

60 GSA Global Supply – CENTCOM Support
In 2009, GSA’s Eastern Distribution Center (Burlington, NJ) was internally recognized for having passed the $1 Billion mark in cumulative support to CENTCOM warfighter support operations. GSA’s impressive theatre support include over 4,000 “sea van” containers of supplies moving into Afghanistan annually pushing a range of $100M to over $300M of supplies each year. From December 2004, until the 2010 ramp down of that facility, GSA joined DLA in a forward stock operation in Kuwait. GSA contributed to more efficient operations in Iraq and generated millions of cost-avoidance dollars that would have been spent had product been forced to ship by air from the United States. GSA, DLA, and USTRANSCOM were recognized in 2009 with the Supply Chain Operational Excellence (SCOR) award from DOD for improvements and cost savings in global supply operations. GSA played a major part in savings of $45- $90M recognized as a part of the SCOR award.

61 GSA Global Supply – Deployment Support Team (DST) CENTCOM
In Fall 2009, GSA deployed its first representative to Kandahar, Afghanistan to provide logistics coordination support to US Forces in that area. The GSA presence has grown since 2009, with the 5th deployment team now serving its six-month rotational assignment and a 6th team preparing to travel in June of The GSA team focuses on three primary objectives: (1) Reviewing DOD supply requirements to identify and more quickly channel requests for GSA support; (2) monitoring urgent supply needs and expediting the supply chain;; and (3) representing GSA in higher level DOD planning and operations. GSA has humbly received recognition and praise at the highest levels of the DLA and the broader SOS logistics community for this deployment initiative. Six representatives now serve in Afghanistan at Bagram AFB, Camp Phoenix (Kabul); Kandahar, Camp Leatherneck; Kuwait at Camp Arifjan; and with the Theater Joint Sustainment Contracting Command at Camp As Sayliyah (Qatar).

62 Sara Schulz 312.886.8947 sara.schulz@gsa.gov
For More Information: Sara Schulz


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