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Gmt 12w42 2014-06-12 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 1 Volvo on Call October 2012.

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Presentation on theme: "Gmt 12w42 2014-06-12 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 1 Volvo on Call October 2012."— Presentation transcript:

1 Gmt 12w Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 1 Volvo on Call October 2012

2 Gmt 12w What is Volvo On Call Volvo On Call is the integrated application of telecommunication and computer services. It provides two-way communication between VCC/service provider, the customer and the car. It enables: More efficient delivery of already existing products and services, such as roadside assistance. Delivery of a whole set of new products and services to our customers in the areas of: Safety Security Convenience (Mobile app) Volvo On Call is an integrated part of the Connected car as the Connectivity Pro offer – a car always connected Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide. Safety Crash notification Emergency service Breakdown service Remote door unlock Security Stolen vehicle tracking Alarm notification Remote vehicle immobilisation Mobile app Car locator Remote door lock/unlock Vehicle dashboard Car alerts Journal log Heater start Roadside assistance Vehicle info Subscription info Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

3 Gmt 12w42 5 phases of safety Driver Alert Control Adaptive Cruise Control IDIS BLIS Active Bending Lights Distance Alert Volvo On Call DSTC and CTC RSC Collision Warning Emergency Brake Assist Lane Departure Warning Ready Alert Brake Pedestrian Detection with Full Auto Brake Collision Warning with Full Auto Brake City Safety 3-point Safety Belt Deformation zones PRS SIPS WHIPS ROPS IC 1. Normal driving 2. Conflict 3. Avoidance 4. Damage reduction 5. After collision Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 3

4 Gmt 12w42 Volvo on Call - current services overview 4 Mobile app Remote Heater start Remote Engine start (13w46) Car locator Remote door lock/unlock Vehicle dashboard My Volvo integration (13w20) Connected Service Booking data (13w46) Journal log Roadside assistance Vehicle info Subscription info Mobile app Remote Heater start Remote Engine start (13w46) Car locator Remote door lock/unlock Vehicle dashboard My Volvo integration (13w20) Connected Service Booking data (13w46) Journal log Roadside assistance Vehicle info Subscription info Convenience Crash notification Emergency service Breakdown service Stolen vehicle tracking Alarm Notification Remote vehicle immobilisation Crash notification Emergency service Breakdown service Stolen vehicle tracking Alarm Notification Remote vehicle immobilisation Safety & Security Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

5 Gmt 12w In-vehicle system Local Customer Service Center Data (SMS) Web Connection Voice (GSM) Position of the vehicle is calculated based on signals received from the Global Positioning System. A centralized database of vehicle and customer data is operated for Volvo Cars by Volvos preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators. Volvo On Call – How it Works GPS When a service is needed, both a data message and a voice call are initiated. The customer pushes either the OnCall or SOS button activating a service request. An automatic crash notification or theft alarm also send signals from the system. The customer service center operator responds to the service request and sees to it that the services that are needed are dispatched to the vehicle Central Server Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

6 Gmt 12w Available in all models Communication unit with: embedded SIM back-up battery back-up GSM antenna GPS receiver Integrated into the electrical platform Volvo On Call System Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 6

7 Gmt 12w SIM-Card reader connection 2.GSM antenna 3.Main power 4.MOST connection 5.GPS antenna Volvo On Call System Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 7

8 Gmt 12w /12/2014 Evolution of Volvo On Call 1996 Volvo Cars completes study of telematics and decides to invest in systems and services 1997 Projects started in Europe and US 1999 Volvo decides on centralised message handling. WirelessCar is formed to provide services. Volvo Cars sold to Ford Services start in first market, Sweden, with Falck as customer service center 2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004) 2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services 2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center Pan-European Service Start with all countires on SIM-card Service start in Norway and BeNeLux 2007 Germany, Spain and Switzerland 2008 Austria and Russia 2012 Brazil, Finland and Denmark Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

9 Gmt 12w42 9 Volvo on call services Safety Collision Notification Roadside Assistance Accident Assistance Remote Door Unlock SecurityMobile app Car LocatorHeater Start Lock/UnlockSubscription Info Driver JournalWarnings Dashboard Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

10 Gmt 12w42 Volvo OnCall mobile apps are today available for: Volvo oncall mobile app Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 10

11 Gmt 12w42 Sold in 16 markets as of July 2012 Service available in 17 markets Finland and Denmark became active with their own call centers in May 2012 = Market selling option = Cross-border service = No service yet Volvo On Call Markets 1 Sweden (2001) 2 UK (2003) 3 France (2005) 4 Italy(2005) 5 Netherlands (2006) 6 Belgium (2006) 7. Luxembourg (2006) 8. Norway (2006) 9 Germany (2007) 10 Switzerland (2007) 11 Spain (2007) 12 Portugal (Call Center in France) 13 Austria (2008) 14 Russia (2008) 15 Brazil (2012) 16 Finland (2012) 17 Denmark (2012) Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 11

12 Gmt 12w42 Volvo oncall sales Introduction of convenience features in smartphone app Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 12

13 Gmt 12w Volvo On Call responds well to customer demands for connected services Service scheduling support Vehicle owners manual Diagnostic trouble code Service reminders Call roadside assistance Remotely lock and unlock vehicle Manufacturer vehicle notifications Vehicle health information Parked car locator Mature marketsDeveloping markets Cars Online 11/12 where Capgemini asked 8000 customers worldwide about their preferences for connected services Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 13


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