1. Volvo on Call
October 2012
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

2. What is Volvo On Call Mobile app Security Safety
Volvo On Call is the integrated application of telecommunication and computer services.
It provides two-way communication between VCC/service provider, the customer and the car.
It enables:
More efficient delivery of already existing products and services, such as roadside assistance.
Delivery of a whole set of new products and services to our customers in the areas of:
Safety
Security
Convenience (Mobile app)
Volvo On Call is an integrated part of the Connected car as the “Connectivity Pro” offer – a car always connected
Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide.
Safety
Crash notification
Emergency service
Breakdown service
Remote door unlock
Security
Stolen vehicle tracking
Alarm notification
Remote vehicle immobilisation
Mobile app
Car locator
Remote door lock/unlock
Vehicle dashboard
Car alerts
Journal log
Heater start
Roadside assistance
Vehicle info
Subscription info
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

3. 5 phases of safety Volvo On Call 4. Damage reduction
3-point Safety Belt
Deformation zones
PRS
SIPS
WHIPS
ROPS IC
1. Normal driving
2. Conflict
3. Avoidance
DSTC and CTC
RSC
Collision Warning
Emergency Brake Assist
Lane Departure Warning
Ready Alert Brake
Driver Alert Control
Adaptive Cruise Control
IDIS
BLIS
Active Bending Lights
Distance Alert
Pedestrian Detection with Full Auto Brake
Collision Warning with Full Auto Brake
City Safety
5. After collision
Volvo On Call
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 3

4. Volvo on Call - current services overview
Crash notification
Emergency service
Breakdown service
Stolen vehicle tracking
Alarm Notification
Remote vehicle immobilisation
Safety & Security
Mobile app
Remote Heater start
Remote Engine start (13w46)
Car locator
Remote door lock/unlock
Vehicle dashboard
My Volvo integration (13w20)
Connected Service Booking data (13w46)
Journal log
Roadside assistance
Vehicle info
Subscription info
Convenience
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

5. Local Customer Service Center
Volvo On Call – How it Works
A centralized database of vehicle and customer data is operated for Volvo Cars by Volvo’s preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators.
Central Server
GPS
Data (SMS)
Web Connection
Position of the vehicle is calculated based on signals received from the Global Positioning System. 4 1
When a service is needed, both a data message and a voice call are initiated. 3 5
In-vehicle system
Voice (GSM)
Local Customer Service Center 2
The customer pushes either the OnCall or SOS button activating a service request. An automatic crash notification or theft alarm also send signals from the system.
The customer service center operator responds to the service request and sees to it that the services that are needed are dispatched to the vehicle
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

6. Volvo On Call System Available in all models Communication unit with:
embedded SIM
back-up battery
back-up GSM antenna
GPS receiver
Integrated into the electrical platform
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

7. Volvo On Call System SIM-Card reader connection GSM antenna Main power
MOST connection
GPS antenna
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

8. Evolution of Volvo On Call
1996 Volvo Cars completes study of telematics and decides to invest in systems and services
1997 Projects started in Europe and US
1999 Volvo decides on centralised message handling. WirelessCar is formed to provide services. Volvo Cars sold to Ford.
2001 Services start in first market, Sweden, with Falck as customer service center
2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004)
2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services
2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center.
2006 Pan-European Service Start with all countires on SIM-card.
2006 Service start in Norway and BeNeLux
2007 Germany, Spain and Switzerland
2008 Austria and Russia
2012 Brazil, Finland and Denmark
4/1/2017
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

9. Volvo on call services Safety Security Mobile app
Collision Notification
Roadside Assistance
Accident Assistance
Remote Door Unlock
Security
Mobile app
Car Locator
Heater Start
Lock/Unlock
Subscription Info
Driver Journal
Warnings
Dashboard
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

10. Volvo oncall mobile app
Volvo OnCall mobile apps are today available for:
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 10

11. Volvo On Call Markets Sold in 16 markets as of July 2012
Service available in 17 markets
Finland and Denmark became active with their own call centers in May 2012
= Market selling option = Cross-border service
= No service yet
1 Sweden (2001)
2 UK (2003)
3 France (2005)
4 Italy(2005)
5 Netherlands (2006)
6 Belgium (2006)
7. Luxembourg (2006)
8. Norway (2006)
9 Germany (2007)
10 Switzerland (2007)
11 Spain (2007)
12 Portugal (Call Center in France)
13 Austria (2008)
14 Russia (2008)
15 Brazil (2012)
16 Finland (2012)
17 Denmark (2012)
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 11

12. Volvo oncall sales
Introduction of convenience features in smartphone app
2007
2008
2009
2010
2011
2012
2013
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 12 12

13. Volvo On Call responds well to customer demands for connected services
Customer demand for connected services (% saying useful / very useful)
Remotely lock and unlock vehicle
Service reminders
Call roadside assistance
Parked car locator
Vehicle health information 
Manufacturer vehicle notifications 
Diagnostic trouble code
Vehicle owner’s manual
Service scheduling support 
Mature markets
Developing markets
“Cars Online 11/12” where Capgemini asked 8000 customers worldwide about their preferences for connected services
Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 13