Team 2 visit our website: teamtwoipygo.pbworks.com
After watching the Video 14, Hard Rocks Human Resource Strategy, please answer these questions: How and why does Hard Rocks approach to motivating people work? What has Hard Rock done to lower employee turnover to half the industry average? What problems does this system create for management and the employees? How would Hard Rock's value system work for automobile assembly line workers? How might you adjust a traditional assembly line to address more "core job characteristics"? What types of employees would be happy working at Hard Rock? Which lesson elements are mentioned in the video? What does Hard Rock's human resouce department support the company's overall strategy?
How and why does Hard Rocks approach to motivating people work? What has Hard Rock done to lower employee turnover to half the industry average? Hard Rock Café regulates to receive the weekly request that which station each employee want to stay. After receiving the requests, constraints like ability, seniority, seasonality, trends in couple weeks ago and sales forecast will be added together and optimized a final schedule by a computer software using linear programming and mathematical optimization technique. The way Hard Rock Café used is some kind of respecting their staff since they can request where to serve the customers. Because of that, the employee will be more enjoy being in their position. Also, adding other constraints is beneficial to the company so it can keep a balance between the business and the human resource management. Work shift start and stop time are also provided for employee to be more financially productive. The situation that overstaff in the time between lunch and dinner would not appear to ensure the staff is enough and efficiently optimized all the time. As a result, the turnover of employee can be minimized to half the industry average.
What problems does this system create for management and the employees? Since some station may have more tips, a priority ranking is assigned to each worker based on how valuable of the worker is and the seniority of the employee holds by the management team. The priority ranking is subjective because its the judgment of the management team and the priority ranking may change the final result of the scheduling. On the other hand, as servers will share the information and staff will know where they will work and whether a trade is fair. The workers may be stressful with the trade when he/she is assigned to some station that is less important. They may afraid to be fired in some extent.
How would Hard Rock's value system work for automobile assembly line workers? The system of value at Hard Rock is a kind of assembly line workers, giving the control different part of the line and the responsability of applicate his owns ideas. These two points make employees do their job more secure and motivated freely. This method reminds automobile assembly line. How might you adjust a traditional assembly line to address more "core job characteristics"? A good idea is to consider Hackman and Oldham´s five core job characteristics. Job enlargement ( increasing in the number of tasks to be performed).Employees should perform different tasks e.g work in the kitchen and as a waiter. Employee empowerment could be useful,because enriching jobs so that employees accept responsibility for a variety of decisions, because it is way of involving and motivating employees.
What types of employees would be happy working at Hard Rock? Hard-Rock café executives look for the bright attractive and self-motivated people, on the other they recognize that people irreverent, impatient manners can also be good employees. People that are interested in collaborating with social causes and people who are willing to belong to a group are likely to be happy working at Hard Rock. Which lesson elements are mentioned in the video? Hard Rock Cafe's operation strategy is achieved by employing competent motivated people and it's built through a good human resources strategy. Some of the key points which are mentioned in the video are: Hard Rock Cafe cares a lot about their employees. They have an Employee Bill of Rights. The policy of hiring is: Hire the best qualified, not the best available. An employee takes training just before joining the board. To get good results, employees need to have a sense of community and team. Employees get rewards, such as a Rolex, after ten years of work. Summing it up, the key of Hard Rock Café success involving Human Resources is effective training and treating employees as unique individuals, though it may be expensive and hard to achieve.
What does Hard Rock's human resource department support the company's overall strategy? People who are passionate about music, love to serve, and convey the experience to visitors. Theres a role that human resources now plays to sort of be the conscience of the company and make sure that were doing the right thing by the people, so I dont mind us being a voice for them, and doing what we can to help recruit, maintain, to truly train them, to develop them, to grow them. Anything that they can do to support the individuals.