1. T H E S M A R T I C T A L T E R N A T I V E Smile 2 Product Presentation

2. FILENAME 2 of tot Product Presentation SMILE, because your incoming calls will never give you a second chance to make a First Impression.

3. FILENAME 3 of tot Product Presentation What is Smile ? SmileCS1000 Operator Console (M2250 – CIU) Smile is a PC based operator console solution. It combines the call processing power of the PBX with the information and storage power of a PC. It provides a directory database and rich graphical user interface for easy call handling. Smile runs on a Windows platform and has been specially designed for the Nortel CS1000.

4. FILENAME 4 of tot Product Presentation Available languages: Danish, Dutch, English, French, German, Italian, Spanish and Russian Smile Highlights Cockpit philosophy Thermometer (Calls waiting) Repository multi-criteria search Express Messaging Networking, LDAP, Emails Embedded Tutorial etc... Busy Lamp Field

5. FILENAME 5 of tot Product Presentation The BLF (Busy Lamp Field) provides the status of the internal phone sets. At any moment the operator knows the status of the looked up person and thus is able to handle correctly the incoming call. (Do it right the first time). Busy Lamp Field

6. FILENAME 6 of tot Product Presentation LDAP Directory Server 2. Whats Mr Douglas mobile number ? PSTN 1. Incoming call for Mr Douglas 3. The mobile number Is 0475/123456 4. The Smile Operator extends the caller to Mr Douglas mobile LDAP LookUp and Update Local DB : 1. Dupont Jean 123 2. Janssen Dirk 135 Smile is an LDAP client. Smile can query the LDAP Directory Server to find out contact information. It can also synchronize its own common data (name, department, extensions,...) with an LDAP Directory Server. Eliminate redundant tasks. No need to maintain multiple database. Simplify administration tasks, Improve accuracy, Save time !

7. FILENAME 7 of tot Product Presentation 5 predefined URL. Smile is Web enabled Use Copy/Paste and Post Dial button to dial a number from the web pages.

8. FILENAME 8 of tot Product Presentation The operator can send an e-mail to the selected person in his local directory. Send e-mail Available in the Smile Premium package. To send the e-mail, smile will use the Preferred mail client defined in Internet Explorer.

9. FILENAME 9 of tot Product Presentation Email ServerMr Duponts Desktop Mr Dupont send an Email to Smile: I will be absent... Smile Mail Service updates the Mr Duponts Personal Note in Smile DB Personal Notes The Personal Note facility allows users to update their personal note by sending an e-mail to Smile. This personal note will appear automatically when the Smile operator will select the record of the user.

10. FILENAME 10 of tot Product Presentation Email ServerMr Duponts Desktop Mr Dupont send an Email to Smile: I will be absent... Smile Mail Service updates the Mr Duponts Personal Note in Smile DB Personal Notes The Personal Note facility allows users to update their personal note by sending an e-mail to Smile. This personal note will appear automatically when the Smile operator will select the record of the user. The subject of the e-mail may contain the Personal Note expiration date. After that date, the personal note will be automatically deleted. A reply can be automatically generated to advice the user that his personal notes has been successfully updated. It interacts with the most popular e-mail system using the POP3 and SMTP protocol.

11. FILENAME 11 of tot Product Presentation The Smile operator can open the calendar of a looked-up person. Open Calendar This functionnality is compliant with Microsoft Exchange and requires the mail client MS Outlook. The Smile operator will have to have sufficient privileges to open the calendar.

12. FILENAME 12 of tot Product Presentation The Embedded Tutorial Interface description Pickup/Release a line Answer a call Make a call Transfer a call Cancel a transfer Place a call on hold Tutorial

13. FILENAME 13 of tot Product Presentation Smile Workstation #1 Smile Workstation #n Master DB File Server Network Facility Modifications done by one operator are seen by all the others.

14. FILENAME 14 of tot Product Presentation The SmUpdate allows you to import data from a text file into the Smile phonebook. TN,Last Name,First Name,Prime DN,Site\System "00000","Wouters","Steven","00000","test" "00001","Wouterske","Steventje","00001","testje" Corporate Directory SmUpdate Smile Telephony Manager Other application (eg: MS Excel) This tool has been optimized to import the Corporate Directory of the TM. The SmUpdate can also be used to import other text files as well.

15. FILENAME 15 of tot Product Presentation Smile Premium Send e-mail Personal Notes Calendar Smile Packages Smile Express Telephony facilities User interface available in 8 languages Ideal for standalone configuration Phonebook limited to 100 records (contacts) SmUpdate Smile Advanced LDAP Facilities Network Facility Web browser Smile VIP (Visual Impaired Person)

16. FILENAME 16 of tot Product Presentation Smile 2 for Visually Impaired Person: - Screen reader & text to speech. (JAWS Pro) - Text to Braille terminals. All info and commands available through the Braille display. Smile VIP Package (Only available from Quentris)

17. FILENAME 17 of tot Product Presentation Features comparison table

18. FILENAME 18 of tot Product Presentation Features Comparison table

19. FILENAME 19 of tot Product Presentation System requirements Pentium IV, 1.2 GHz 256 Mb of RAM A video card with a resolution of 1024 x 768 and 256 colors A 17 inch monitor 1 Gb free on hard disk 1 serial port (Console connection) 1 Parallel port or USB port for the optional Dongle. 1 Network Card for the LDAP, Networking and e-mail features Windows 2000/XP Prof. or Windows Vista Premium package extra requirements : - Send e-mail : e-mail client installed on the Smile workstation - Open Calendar : e-mail client MS Outlook and e-mail server MS Exchange - Personal Note : e-mail server compliant with POP3 and SMTP.

20. FILENAME 20 of tot Product Presentation Nortel Networks Compatible Product Smile is an OEM product Smile Express Smile Advanced Smile Premium Available from Nortel

21. FILENAME 21 of tot Product Presentation Algeria Australia Belgium Bahrain Egypt Ecuador France Germany Greece Netherlands Hong Kong India Ireland Italy Kuwait Luxembourg Malaysia Morocco Mauritius Mexico New Zealand Nigeria Norway Oman Smile Success

22. FILENAME 22 of tot Product Presentation Philippines Qatar Russia Saudi Arabia Singapore South Africa South America Spain Switzerland Turkey U.K. US United Arab Emirates Smile Success

23. FILENAME 23 of tot Product Presentation http://www.SmileConsole.com The Smile Team: Tel.: +32 2 727 15 15 Fax: +32 2 727 15 00 E-mail: smile@quentris.com For more information about Smile please contact Smile Web Site