13 Trunk Usage Why is this important to customers? How much trunk capacity am I using?What are my peak calling hours?Critical to all customersTrunk Usage Features:Traffic Analysis is the answer!Quickly and easily view trunk usageUnderstand peak calling hoursWhat-If AnalysisWhat if I had more or less trunks?See what would have happened if you did!No more “gut feelings” – know how many trunks you needClear, measurable ROI – eliminate unused capacity or add capacity as needed
14 Campaign Tracking Campaign Tracking Needs: How many calls are my campaigns generating?Can I spend marketing dollars in more effective ways?Critical to retail, real estate and any business running campaigns€Campaign Tracking Features:Easily assign & associate DID/DNIS numbers with campaignsView and analyze call activity generated by each campaignPrecise targeting of customersOnly solution with campaign tracking tools
15 Web Reporting Reporting Needs: I need access to telecom reports, even when I’m out of the officeWhat’s happening while I’m out on a business trip?I need to see up to the minute dataWeb Reporting Features:Anytime, anywhere report accessView real-time dataOn-the-fly criteria selectionFamiliar user interfaceCriteria selectionReports
16 Time Billing / Client Matters Time Billing Needs:To keep a tab on the time spent with a clientTo keep a tab on the time spent with consultants on behalf of a clientTo do project based billing to the clientTime Billing / Client Matters Features:Keeps track of the time spent on the phone with a client (for instance, by lawyers)Keeps track of the time spent on the phone with consultants and their respective ratesAutomatically generates report for the client that includes the billing for the consultants as well
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