1. www.dolphind.com Company and Product Presentation Roberto Da Re – Enterprise Sales Automation in Dolphin Customer Webinar 6 th June 2013

2. www.dolphind.com Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Documentation Generate invoices and statements in bulk Scheduled Tasks The system takes care of the repetitive tasks How Automation Could Help GDS/XML Can Reduce Errors In Data Transfer Reports Produce high quality sales reports Pricing Engine Create commercial/pricing tariffs per corporate account Inbox & Vendor Rec Streamline Operational Processes Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation Full Automation Dolphin System No Automation

3. www.dolphind.com Auto PNR Create new or update existing travel folders without having to manually action every PNR that comes into the Interface Box. The system goes through the process for each Interface Box record automatically. Can be configured to create folders for existing clients only or new clients Configuration is done within the security settings of the User:

4. www.dolphind.com Dolphin Pricing Engine A module based on rules that triggers automated update of pricings Can calculate vendor deposits thereby dictating customer deposits Apply additional pricings such as fees or discounts Matches pricings against a list of configured rules Automatically performs update or insert actions specified in the rule. Update actions allow pricing changes such as tactical discounts, commissions or deposits calculations, which may contradict normal amounts from your vendors. Insert actions allow fees or discounts to be shown as an additional pricing line on the client booking/invoice The Pricing Engine allows your sales staff to focus on the sales aspects of the booking, rather than the calculations of commissions, discounts, fees and deposits and reduces possible errors.

5. www.dolphind.com Auto Invoice Auto Invoice Enables invoices to be automatically generated without any user intervention at the time when PNRs are interfaced from the GDS. Configuration is done within the security settings of the User

6. www.dolphind.com Auto Invoice, cont. Bulk Invoicing You decide when and which folders are to be queued and the invoice printed. A Bulk Print Template is configured specifying: which folders to capture when and how often invoices are to be printed on a mass basis whether to execute printing of invoices immediately or scheduled to be printed at a particular time For further details or to discuss training on the Bulk Invoicing functionality, simple send your requests through to us after the webinar.

7. www.dolphind.com Demonstration Time Now we will show you a brief demonstration of all the functionality in action. This will highlight the following: Auto PNR Dolphin Pricing Engine Auto Invoicing (Not Bulk Invoicing)

8. www.dolphind.com BSP Auto Reconciliation Vendor Payment Reconciliation A process used to flag pricings as partially or fully vendor paid: search for outstanding vendor payments reconcile any vendor payments that have been made. Auto Vendor Payment Reconciliation This module allows a BSP (or any other vendor) statement: To be imported into BMM Items compared between the stored and the imported values Automated updating and reconciling of the statement Discrepancy threshold range to be set for each vendor Exceptions to display on an investigation list

9. www.dolphind.com Automation in Reports Reports Export Engine Use the existing report database queries to design your own output Create and upload your own database queries (SQL query writing experience required) Re-use the templates as often as required Reports Scheduler Dolphin can be configured to generate reports based on a schedule Send to specific email addresses Output to a printer Or use a defined export template

10. www.dolphind.com Automation in Workflow Management Inbox Set up inbox profiles by job role/department making it easier when new staff join or users change job roles Configure prompts to the user to take appropriate actions i.e Chase customer balance payments Follow up with a supplier for on-request items Ensure booking margin level achieved

11. www.dolphind.com Automation in Workflow Management Inbox Move the booking between departments by status Reservations amend booking status to balance reqd. Item then appears in accounts department inbox Accounts amend booking status to ok to ticket once balance taken. Item then appears in ticketing department inbox Internal mail between users for actions required i.e.: Booking fee not applied appropriately (identified by manager/supervisor) Call client to get health/special assistance info Whilst you were at lunch….

12. www.dolphind.com Q&A Questions Raised Q How does the automation work with multiple segments, different tickets and hotels A Dolphin will capture the multiple segments/tickets and hotels (depending on the GDS used) automatically and can process them through the Pricing Engine before ultimately issuing documents to the client i.e. an invoice Q What happens is the hotel is not booked in the GDS but from a different supplier? A Dolphin will also allow products to be loaded manually into the folder and then the automation can invoke i.e. the Pricing Engine rules or invoicing Q Is it possible to send statements from the system which have headers and footer such as are used on invoices? Also can we have an email address (like a finance address) set up for statements i.e. an e-recipient? A Dolphin currently allows statements to be sent from the system using the template statement report however using the default template does not allow customisation for header/footers but it is possible to define the text to appear in the body of the email. Emails can be configured to send to a number of To/CC/BCC addresses in the client record or can be specifically set in the scheduled report configuration.

13. www.dolphind.com Q&A Questions Raised QCan the pricing matrix rules be specified by company or do we have to set one set of fees up for all? AThe Pricing Engine allows pricing to be driven by the client of the booking therefore you can configure different fees/markups according to the individual customer i.e. company A has booking fees of £25 whereas company B has booking fees of £15 QDo you have any plans for Automatic Rail Reconciliation for RSP, like you have with BSP? AThe Vendor Reconciliation process already supports uploading reconciliation files from a number of vendors but can also use the six generic vendor formats too therefore ANY suppliers reconciliation file could be converted (potentially) to one of these formats in order to take advantage of the automation in Dolphin. QThe AutoPNR is an actual user session, would you consider moving the process to being a service? ADolphin currently requires a user (or robotic licence account) to be configured with the various automation functions. We will raise it internally as to the potential of replacing the licence to a service.

14. www.dolphind.com Q&A Questions Raised QIf a company is set up for mandatory PO numbers to appear on the invoices, if we adopt the auto invoice option - will the invoice be sent before we have the chance to manually enter the PO number? AThis will depend upon whether you use Auto Invoicing or Bulk Invoicing. Auto Invoicing will generate the invoice immediately the file is interfaced from the GDS whereas Bulk Invoicing will allow the user time to enter the mandatory field values or manipulate the folder as necessary before the invoice is produced by the automated routine. QAny plans to integrate bookings made with virtual cards through 3rd party providers whom we open our GDS access to i.e. we book on the GDS via the third party in order to use a virtual card as a guarantee / payment? ADolphin is currently analysing this function and we will advise in due course. QDo you have a list of codes for Amadeus for the entries for sending items like PO Numbers across to Dolphin? AWe have a list of supported commands for each GDS and can be provided as necessary. Please email your Account Manager or the Support Desk to request this.

15. www.dolphind.com Finally Many thanks for viewing this webinar presentation, we hope it has been useful for you. If you have any other questions afterwards, please send them through to either your Account Manager or the Support Desk.