1. A new way to comfortably and accurately monitor, optimize and allocate your telecom costs GERTRUDE FROM DATA TO BENEFITS

2. GERTRUDE - Solving your telecom-costs management challenge2Version 72e Who is Toni Lazazzera - Tmanco – GERTRUDE ? Toni Lazazzera (see www.linkedin.com for full curiculum)www.linkedin.com HES electronic engineer, postgraduate in IT & Telecom (EduSwiss) 1988-1999: 11 years at LOGITECH. Last 6 years as telecom manager (Europe then Global) 1999-2002: 4 years at INS as telecom consultant for large customers (see www.ins-group.ch)www.ins-group.ch Feb.2003: founded own company Tmanco Tmanco – Telecom Management Competence (see www.tmanco.com)www.tmanco.com Expertise in all areas of Telecom management Special focus on cost management, contract negotiations and process optimization Core value: independence from any service provider or product manufacturer GERTRUDE (see also www.tmanco.com > GERTRUDE)www.tmanco.com A new type of tools called TTCM (Total Telecom Cost Management) See also http://www.aberdeen.com (search for TTCM)http://www.aberdeen.com Gestion Environnement Réseau Télécom: Resources, Utilisation, Dépenses, Evolution (Management of Telecom Network Environment - Resources - Usage - Spending – Evolution) Born in 1997 and continuously improved 1997: initial version, developed for own needs as telecom manager, as part of a diploma-work 1999-2002: improvements and usage for large administrations Since 2002: packaged and positioned by Tmanco as a solution for telecom cost management Modules for various providers / services (fix telephony, mobile, leased lines, etc.) Family of modules expanded according to market trend and demands G-R-O-W-SA structured approach from Reality to Goal

3. GERTRUDE - Solving your telecom-costs management challenge3Version 72e 2. Then lets agree on the current situation: « where we are », to understand the gap and the motivation to move forward. Proposed fil-rouge through this presentation 3. Next, lets look at all options to move forward: « possible ways », with open mind and creativity, evaluating the pros/cons of each. 4. Only then lets decide on the way to take, define the steps and start walking 5. With a mechanism to stay on track, adjust our route and ensure that we keep moving towards maximum satisfaction of the projects clients. 1. First lets make sure we all see the same goal to reach: « where we want to be », and we adjust it when conditions change. G-R-O-W-SA structured approach from Reality to Goal

4. GERTRUDE - Solving your telecom-costs management challenge4Version 72e Others goal: manage spending to reduce costs GOALWhat we want, where we want to be: benefits

5. GERTRUDE - Solving your telecom-costs management challenge5Version 72e Your goal: optimize costs, automate cost allocation,...? Ensuring proper management of the telecom budget, means: Pay only what we ordered Check invoices against orders, check discounts/conditions against contracts Order only what we use, and use only what we need Cost-awareness and self judgment, delegate cost-supervision Choose the most adequate technologies, services, providers Proper mix of cost, quality, reliability, flexibility Ensuring proper cost allocation, means: Accounting through internal systems (eg: SAP) to the business-units, efficient and accurate process What are your goals ? What are your priorities ? GOALWhat we want, where we want to be: benefits

6. GERTRUDE - Solving your telecom-costs management challenge6Version 72e Others reality: new tool/philosophy to manage Telecom costs REALITYWhat we have, where we are: difficulties

7. GERTRUDE - Solving your telecom-costs management challenge7Version 72e Your reality: high number of invoices, loosing visibility,...? What is your reality ? What are your challenges or difficulties ? REALITYWhat we have, where we are: difficulties

8. GERTRUDE - Solving your telecom-costs management challenge8Version 72e The GERTRUDE approach to addressing this challenge Use the data available from providers Electronic bill details, real costs charged Advantages compared to conventional Call accounting systems Doesnt require hardware to collect CDR generated by the PBXs Doesnt require to maintain rate-tables (time-consuming, inaccurracies). Includes all phone lines & extensions, in all locations, even if not going through a PBX. Includes all phones: conventional, VoIP, mobiles. Structure the data available from the client Inventory of legitimate invoices, phone-lines, mobiles, leased-lines and other objects appearing on the providers invoices Combine both providers and clients data Cross-link, structure the data, prepare for flexibility Exploit OLAP functionalities to explore that data OLAP = Online Analytical Processing (technology used by Business Intelligence tools such as Business Objects, Cognos, SAS, etc.) Drill-down, slice, dice, dynamic, interactive, intuitive, fast Enables discovery of often overlooked information, easy setup of custom reports OPTIONSHow we can move from Reality to Goal

9. GERTRUDE - Solving your telecom-costs management challenge9Version 72e GERTRUDE turns your data into information More than just a tool: a process and activities assisted by a tool ! The tool automates the integration of providers and clients data, and enables extensive reporting Preparing good data & interpreting reports are essential to getting quality and valuable information. This is why Tmanco recommends to take GERTRUDE as a service and not just acquire it as a tool. OPTIONSHow we can move from Reality to Goal

10. GERTRUDE - Solving your telecom-costs management challenge10Version 72e GERTRUDE turns your data into information More than a tool: a set of tools to manage the various activities Maintain inventories of invoices,phone-lines,leased-lines,mobiles, etc. Simple and decentralized lists (Excel files, decentralized, maintained by different people) Structured, user-friendly and common philosophy to allow automatic re-usability Encompass your various providers & services A module for each provider/service, all with common approach and structure Flexibility to add or adapt to your changing environment (new provider, different data) Including original tools to prepare and follow-up your budget or projects Helps reduce the administrative overhead and increased accuracy of common tasks OPTIONSHow we can move from Reality to Goal

11. GERTRUDE - Solving your telecom-costs management challenge11Version 72e GERTRUDE aims to satisfy various types of customers For the IT/Telecom manager Know the costs, how they are distributed among services, the trend Identify areas for optimization Help prepare and control budgets For the Telecom engineer/technician Help for dimensioning, identify anomalies Motivation/justification for upgrades, networking, cancellations For the finance controller or accounting Verification of invoices, check if legitimate, errors Finance analytics, cost per dept, business unit, location, etc. Automate internal cost allocation, reduce processing cost and improve reliability For the department managers, or the managers of the cost centers Receive detailed report on cost being allocated (eg: cost per mobile, per month). Enables people to play an active role in cost-controlling and reduction OPTIONSHow we can move from Reality to Goal

12. GERTRUDE - Solving your telecom-costs management challenge12Version 72e Next steps with Tmanco and GERTRUDE Initial spot-analysis and analysis-report Tmanco uses its expertise and GERTRUDE to perform an in-depth analysis of one or more services of your choice (fix telephony, mobile, both, etc.). You receive a report presenting key findings and recommendations for potential cost-optimizations, anomalies or other improvements. This analysis, based on a sample set of months, brings you an enormous level of insight into your spending, with minimum budget and resources. The report brings you immediate benefits with straight and pragmatic recommendations. It helps you make informed decisions and gives you more power for negotiations with providers. Further analysis and custom environment After the spot-analysis, you also have a better understanding of what you can get from Tmanco+GERTRUDE and what type of service is best for your organization. Repeat the analysis at regular intervals and/or with other services (eg: mobile) Adopt the GERTRUDE approach to transform your internal processes for the management of your telecom costs, from inventories-management, invoice verification, cost-allocation, cost-optimization. Tmanco can help you define, implement and run such an environment, including the processes, tools, training and coaching. WORK-PLANProposed options and next steps

13. GERTRUDE - Solving your telecom-costs management challenge13Version 72e What the analysis-report will tell you How much can we trust the data and therefore the resulting reports ? What is included or missing on the electronic bill ? (invoices, lines,...) Does the electronic version match the paper version ? Are the reports plausible ? What is included or missing in the clients data ? What is the big picture ? Where is the money going ? Cost, minutes, calls, lines, etc. per category ? What is the trend ? Can we observe a correlation with known events ? View specific information or in specific ways relevant to the clients context. Where could I reduce the costs and how much ? Zoom into high cost positions or categories, keeping the clients context in mind. Review areas which usually present high cost with good optimization probability (e.g.: fix-to-mobile, high fix costs for line-rental, traffic to own destinations, etc.). Evaluate potential savings. Recommendations for action plan. Are there any anomalies – Technical or Financial ? Look for common anomalies such as: very long calls (24h), calls to premium nb. or other blocked nb., high nb. of calls, lines apparently not used, possible abuse,etc. Check invoiced costs, applied tariffs, discounts. WORK-PLANProposed options and next steps

14. GERTRUDE - Solving your telecom-costs management challenge14Version 72e GERTRUDE Sample report Clients data: list of extensions Links the extension to Organization, Department, Service, etc. Other lists include invoices, phone-lines, locations,... Output: Providers data (cost) combined with clients data WORK-PLANProposed options and next steps

15. GERTRUDE - Solving your telecom-costs management challenge15Version 72e Sample output (Fix telephony) Costs per various levels of detail Per invoice, per phone-line, per site, per category (eg: fix-to-mobile), per extension, etc. Validation of legitimate objects (invoices, phone-lines) Indicates invoices or phone-lines appearing on the invoice but not present in clients data or outside the validity period defined by the client (eg: line has been cancelled but still billed) Cost per phone-extension Net cost per extension, per cost-center All extensions, even those with hidden number, for all extensions even if no PABX or SOHO For each extension: longest call, most expensive, nb. minutes, nb. calls OnNet Traffic Indicates cost and traffic between clients locations as well as to the group of clients mobile phones Support for decisions such as networking, VoIP, CMN, GSM Gateways. Extract a list of calls Date, time, calling extension, called number, duration, cost, etc. WORK-PLANProposed options and next steps

16. GERTRUDE - Solving your telecom-costs management challenge16Version 72e Questions, feedback and next project checkpoint Questions Need further information ? Details ? Demo ? Feedback Was this presentation helpful to you ? Do you feel the team Tmanco+GERTRUDE can help you Solve your telecom-cost management challenges ? Do you feel a Spot-analysis + exec. summary can have an acceptable ROI ? Next steps What would be your preferred way to move forward with Tmanco+GERTRUDE ? Do you feel ready to move forward ? Now ? Later ? When ? Next checkpoint Date, objective, participants, action-items STEERINGHow will we ensure we stay on-track

17. GERTRUDE - Solving your telecom-costs management challenge17Version 72e Thanks for your attention This presentation can be viewed and downloaded from www.tmanco.com > GERTRUDEwww.tmanco.com