1. Assessing your change management skills Evaluate how well you manage the demands of change by responding to the following statements, marking the options closest to your experience. Be as honest as you can. If your answer is never mark option 1; if it is always, mark option 4, and so on. Then add your scores together. OPTIONS 1Never 2Occasionally 3Frequently 4Always I try to anticipate and lead change within my organisation. I make full use of the latest worthwhile IT developments. I take any competitive technological, and market changes very seriously. I look for opportunities for radical as well as continuous change. I like to be different, and seek productive ways of creating difference. I take an open-minded approach towards new ideas and possibilities. I link change to any known needs of the customers. I keep my change philosophy simple and concise. I involve customers and suppliers in my plans for change. I make a full and careful business case for changes and change projects. I break change projects down into manageable components. I consult widely in the process of deciding on strategy and action. I obtain peoples agreement to the actions demanded of them. I use and develop teams as the basic unit of change management. pto I use quick-fix changes for instant results early in the change programme. I plan well ahead for the long-term pay-offs of change. I am careful not to create over-optimistic or over- pessimistic expectations. I seize opportunities to reward, celebrate, and en- courage successful change. I am sure everybody knows the answer to Whats in it for me? I have effective and adaptable contingency plans available. I anticipate adverse reactions and plan how to deal with them. I use well designed pilots and experiments to test my change plans.

2. Assessing your change management skills Evaluate how well you manage the demands of change by responding to the following statements, marking the options closest to your experience. Be as honest as you can. If your answer is never mark option 1; if it is always, mark option 4, and so on. Then add your scores together. OPTIONS 1Never 2Occasionally 3Frequently 4Always I work closely with like- minded people who are keen to change Continued: My own behaviour is flexible & highly adaptable to changing needs. I encourage people to speak their minds openly and to air their concerns. I tackle resistance to change promptly, fairly and vigorously. I use quantitative measurement to obtain the results that I want. I review and revise the assumptions that underlie the change plan. I ensure that thorough training keeps people up to date with change. I start the next change project as another draws to a close. Now you have completed the self assessment, add up your total score and check your level of skill by reading the corresponding evaluation. However astute your change management skills may be it is important to remember that there is always room for improvement. Identify your weakest areas, and refer to the relevant sections of the book where you will find practical advice and tips to help you to establish and hone those skills. From Robert Heller Managing Change, Dorling Kindersley Ltd. Analysis 32 – 64 You are resisting change or are unsure of its potential benefits. Overcome you fears, and learn to plan for change. 65 – 95 You understand the need for change – now you must develop your skills to achieve it successfully. 96 – 128 You are a skilled agent of change, but remember that change is a never ending process, so keep planning ahead. I use self-appraisal to check on myself and the organisation. I share relevant information with colleagues and staff as soon as possible.