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Deakin University Library website 2.0: iterative change for maximum gain Sue Owen Associate Librarian, Client Services Deakin University Library

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Presentation on theme: "Deakin University Library website 2.0: iterative change for maximum gain Sue Owen Associate Librarian, Client Services Deakin University Library"— Presentation transcript:

1 Deakin University Library website 2.0: iterative change for maximum gain Sue Owen Associate Librarian, Client Services Deakin University Library Kat Clancy Web Developer Deakin University Library VALA2008: Libraries / Changing spaces, Virtual places Melbourne, 5-7 February, 2008

2 >Our journey...

3 Our Task: Redevelop the Deakin University Library website Phase 1: Homepage + Catalogue Jul 06 - Jan 07 Phase 2: Complete site Feb 07 - Dec 07

4 Simple aims... >improve access to information and services online >introduce a new look and feel Approach... >users ways: talk, think and do (Kupersmith, Krug)

5 Message, loud and clear... Search engines are it… Search engines are it…. Get noticed, get like Google or die… or die…

6 Research Underpinnings.... Krug - Don't make me think! >Be smart - use conventions ("creative" not clever) >Keep noise down to a dull roar >Usability testing is vital - at realistic levels Brookfield - Reflective practice > Critical reflection through four lenses: self-reflection by project team research literature colleagues community - staff and students

7 Methodology a) Content Inventory (project team) every link down 2 levels - very time consuming b) Card sorting test (users) 60 topic areas to sort into logical groups c) Paper / whiteboard prototyping (project team) easy to produce - easy to change d) User testing and review cycles (all user groups) Users undertake typical website tasks Project team: leader, observer, two 'engine drivers'

8 Paper prototype 1

9 Whiteboard prototype 2

10 Whiteboard prototype 3

11 Whiteboard prototype 4

12

13

14 Phase 1 Feedback >Focus Groups and informal feedback >Webpac – positive >Library homepage: positive about unit materials search box database drop-down options design layout - less noise

15 Feedback for Phase 2 >still needed work provide search field options >Google = browse for unknown >Library catalogue = search known item 'remember' search field from previous search less library jargon left links not being utilised »Jul 07 new University template - visuals and navigation much improved

16 The new Deakin

17 The new Deakin Library

18 During Phase 2 >The Journey takes a turn... our users - books still important > Encore option Head, A - First steps in research > find recommended sources New Web Developer Learning2.0 (23 things) - web literacy levels increase users space – be in their workflow (Dempsey) users' ways – Web2.0

19 Phase 2: June Now

20 O-Week Vodcast

21 Subject Guides

22 Libx - Firefox Extension

23 e ncore

24 Instant Messaging

25 Internal Library Wiki

26 f acebook page

27 f acebook application

28 Why facebook? >What are our users using? >Intruding in their space? >Keep personal and work separate? >Different way of delivering the same service >All about choice

29 Considering the future... >Help via a blog >Internal Newsletter as a blog >iGoogle gadget

30 Future journey… >Agile and Iterative Change. >How soon will facebook be 'so yesterday' ?? >At first, simple aims. Then truly Web2.0 engaged. Now in the users' space, a place we'd never anticipated. >Website redevelopment is a continuous journey. >Iterative = Effective results!!

31 iterative bubblets! There's no Big Bubble The journey = iterative bubblets! >Tech Bubble VideoTech Bubble Video g

32 Questions >The audio for this presentation will be available at from Friday 8th November The presentation is available at 7jxv8_54v53gsfgk 7jxv8_54v53gsfgk

33 References >Dempsey, L. (2007). Networkflows: a couple of pointers, viewed 14 September 2007, >Head, A. J. (2007). "Beyond Google: How do students conduct academic research?" First Monday 12,(8), viewed 14 September 2007, >Head, A. J. (2007). How Do Humanities and Social Science Majors Conduct Course-Related Research?, viewed 14 September, 2007,. >Krug, S. (2006). Don't Make Me Think! : A Common Sense Approach To Web Usability. Berkeley, Calif., New Riders Publishing. >Kupersmith, J. (2007). Library terms that users understand, viewed 14 September 2007,


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