Presentation on theme: "MyOutcomes A fast, easy and relevant tool for tracking and improving outcomes from behavioral health services."— Presentation transcript:
1 MyOutcomesA fast, easy and relevant tool for tracking and improving outcomes from behavioral health services
2 What is MyOutcomes?MyOutcomes is the only interactive, web-based clinical tool that improves outcomes from behavioral health services by promoting partnership between providers and clients.Current customers include Magellan Health Services, US Navy and Workplace Options.
3 Implements the Partners for Change Outcome Management System What Is MyOutcomes?Implements the Partners for Change Outcome Management SystemDeveloped by Dr. Barry Duncan, Psy.D. and Dr. Scott Miller, Ph.D.Over seven years of development, research and publication in peer-reviewed journalsProven valid and reliable
4 The Theory of MyOutcomes “The general trajectory of change in successful therapy is predictable”1Measures of client progress and experience of the therapeutic alliance can be used to “determine the appropriateness of the current therapy … [and] the need for further treatment … [and to] prompt a clinical consultation for patients who [are] not progressing at expected levels.”2“Clients … quickly tire of measures that lack obvious face validity, require more than a few minutes to complete, or use time spent with the clinician.”3
5 What is MyOutcomes?Administers two brief, four-item measures at each session of serviceOutcome Ratings Scale (ORS) or Child Outcome Ratings Scale (CORS)Session Ratings Scale (SRS) or Session Ratings Scale (CSRS)Provides outcomes reporting at all levels of an organization, identifies cases at risk for service failure, and provides empirically-based feedback messages.
6 Benefits of MyOutcomes Improves service outcomesBoosts revenues and efficiencies by reducing no-shows, dropouts, length of stay, and overutilizationGets provider participation because client feedback process is fast, easy and relevantProvides automated, quantifiable results to validate performanceEmpowers client with a voice in the service process
7 Improves Service Outcomes More than doubles the effectiveness of services, according to published, peer-reviewed research.In a study with over 6,000 clients of a Texas Employee Assistance Program, effect size increased 65% from baseline levels.4A Minnesota alcohol and drug treatment center improved client completion rates from 50% to 82%, achieving the state’s best rate.
8 Boosts Revenue and Efficiencies Boosts revenue by reducing no shows and cancellations.Boosts efficiencies by reducing dropouts, length-of-stay, and overutilization.In a three year Florida study of 2130 cases, average number of sessions dropped by 40%, cancellations by 40%, no shows by 25% and long-term cases with no improvement by 80%. Created savings of $489,600.
9 Gets Provider Participation Providers participate because the system is fast, easy and relevantReal-time results and empirically-based feedback messages enhance service deliveryStudies demonstrate over 80% provider participation and minimal complaints from providers or clients.5
10 Validates Performance Provides quantifiable evidence of benefits of service delivered for managers, administrators and payersIdentifies reliably outstanding clinicians and those in need of further training
11 Empowers ClientsEmpowers clients to have a voice in services, shaping the goals, methods and measurement of their progress.Implements President’s New Freedom Commission mandates for recovery-driven services and consumer partnership.
12 Benefits of MyOutcomes For ClientsGives clients a voice in services.Boosts client satisfaction and service outcomes.For CliniciansIdentifies in real time clients who are at-risk for negative or null outcomesProvides empirically-based suggestions that enable adjustments when services are at risk-for a negative or null outcomes.For Agencies, Managed Care Entities & EAPsImproves revenue and efficienciesEnables clinical supervision that improves provider performanceProvides quantitative measures of success
13 Reliability & Validity Reliability and validity of measures used have been demonstrated in published, peer-reviewed research.6-9ORS: Concurrent validity with Outcome Questionnaire – 45. 2SRS: Concurrent validity with Helping Alliance Questionnaire II.
14 PlatformOn-demand service delivered over the internet using a software-as-a-service model.Windows Server 2003, Microsoft .NET 2.0, and Microsoft C#, and SQL Server 2005 platform.Customization and implementation services are available, including development of custom functionality, reporting, and interfaces for front and back-end integration.
15 Privacy and SecurityRobust protection for privacy and security of clients’ dataControlling authoritiesHIPAABusiness Associate AgreementsPrivacyUser rolesDe-identification of aggregated dataHidden directoryData SecurityPhysical protection, enterprise-class firewall, network securitySecure transfer with 128-bit encryptionAutomatic logoutUser logging and audit trails
16 How MyOutcomes WorksTree view allows for fast and easy navigation among recordsUser roles provide providers, supervisors, and administrators with access to appropriate records
17 How MyOutcomes WorksFor each new client, data is collected on the client’s demographics and planned servicesData collection can be customized to develop norms for specific populations or service programs
18 How MyOutcomes WorksAt each session, clients complete the Outcome Rating ScaleA four-item self-report instrumentTakes less than one minute to completeAssesses client’s subjective assessment of change
19 How MyOutcomes Works Clients also complete the Session Rating Scale Assesses the strength of the therapeutic allianceFour items measure the quality of the relational bond and agreement between therapist and client on goals, methods and approach of therapy
20 How MyOutcomes WorksClients and therapists receive real-time, empirically-based feedbackFeedback messages flag at-risk cases and promote constructive dialogue
21 How MyOutcomes WorksORS scores are plotted in relation to an expected trajectory of change based on the client’s intake scoreSRS scores are plotted in relation to the lower limit of established norms
22 How MyOutcomes WorksORS scores are aggregated for providers, programs, sites, and agenciesSupervisors, administrators, and payors can assess relative effectiveness
23 MyOutcomes, LLCMyOutcomes is a product of MyOutcomes, LLC, a joint venture from between the Partners for Change Outcome Management System (PCOMS) and Danya International, Inc. (Danya)PCOMSExtensive experience in clinical practice, publications, training, seminars, and consultations related to the delivery of client-directed, outcome-informed therapyDanyaFounded in 1997Service areas include research and evaluation, information technology, education and training, program management support, and health product developmentU.S. federal agency clients include Substance Abuse and Mental Health Services Administration, National Institute for Mental Health, Centers for Disease Control and Prevention, and the US Navy.
24 Pricing, Sales & Information For a customized price quote or general information, please contact:Jonathan Hunt-GlassmanProduct Manager, MyOutcomest: (301)c: (917)e:
25 References Works Cited Miller S., Duncan, B., Sorrell, R., & Brown, J. (2005). The Partners for Change Outcome Management System. Journal of Clinical Psychology: In Session, 61,Ibid.Miller S., Duncan B. Brown, J., Sorrell, R., & Chalk, M. (2007). Using formal client feedback to improve outcome and retention. Journal of Brief Therapy, 5,Miller, S., Duncan B., Brown J., Sparks J., & Claud D. (2003). The Outcome Rating Scale: A Preliminary Study of the Reliability, Validity, and Feasibility of a Brief Visual Analog Measure. Journal of Brief Therapy, 2,Bringhurst D., Waston C., Miller S., Duncan B. (2006). The Reliability and Validity of the Outcome Rating Scale: A Replication of a Brief Clinical Measure. Journal of Brief Therapy, 5,Duncan, B.L., Miller, S.D., Reynolds, L., Sparks, J., Claud, D., Brown, J., et al. (2004). The session rating scale: Psychometric properties of a “working” alliance scale. Journal of Brief Therapy, 3 (1).Duncan, B., Sparks, J., Miller, S., Bohanske, R., & Claud, D. (in press). Giving Youth a Voice: A Preliminary Study of the Reliability and Validity of a Brief Outcome Measure for Children, Adolescents, and Caretakers. Journal of Brief Therapy.
26 Thank you! Thank You Jonathan Hunt-Glassman Product Manager, MyOutcomest: (301)c: (917)e: