Presentation on theme: "Tennessee Outcomes Measurement System (TOMS) v.1.3"— Presentation transcript:
1 Tennessee Outcomes Measurement System (TOMS) v.1.3 Tracking and Improving Behavioral Health CareThroughout Tennessee
2 What is TOMS?The Tennessee Outcomes Measurement System is a data gathering and analysis system that Tennessee providers will use to collect self-report outcomes data and obtain consumer progress reports.It is sponsored by the state of Tennessee and the Tennessee Association of Mental Health Organizations (TAMHO), and has been developed jointly with TeleSage, Inc.
3 What are Consumer Outcomes? Consumer outcomes are indicators of quality of life that measure domains, such as symptom severity and social functioning, as well as recovery.Outcomes must by definition measure change over time, so taking the survey at regular intervals is necessary.
4 What are the Benefits of Outcomes Tracking? Consumer: Empowerment in recovery process; treatment planning with clinicianClinician: Identify consumer strengths and areas to work on in treatment; monitor changes over timeAgencies: Quality improvement; meet requirements of certification, accreditation and/or payor organizationsTAMHO: planning and quality improvement; identify best practicesState: planning and quality improvement; develop best practices and state benchmarks; demonstrate accountability for resources
5 Guiding Principles Minimal burden on consumers and providers User-friendly technologyNo dedicated hardware or additional software needed onsiteActionable reports for clinicians and agenciesFlexibility and ability to incorporate feedback from stakeholders
8 Survey Domains Youth and Parent/Guardian Problem SeverityInternalizingExternalizingDelinquencyHopefulnessFunctioningInclusion in Mental Health ServicesMedicationLegalService UtilizationSchoolSelf-HarmHousingSubstance Abuse(youth only)
9 Sample Items Adult Survey In the past 7 days …NeverRarelySome- timesOftenAlmost Always1. I felt sad.123455. I felt nervous.18. I heard voices when I was alone.
10 Survey Intervals New Clients Intake, +3 months, +6 months, +12 months, +24 months, +36 months, etc.Existing Clients* (phase in at patient review)Intake, +12 months, +24 months, +36 months, etc.*Existing clients are those who have been receiving services at your agency for at least one month.
11 Technology Options for Survey Administration Immediate ReportsPHONEPCWEBODBC DatabasePAPER*Export in any format*Rapid Data Entry
13 The TOMS Website Features available as of March 15, 2007: Adult, Youth and Parent/Guardian paper, online & phone surveysRapid Data EntryAdult, Youth and Parent/Guardian clinic reportsAssessments Due pageEdit Clinician pagePreferences pageHelp features such as detailed staff instructions, Frequently Asked Questions page, and video training modules