Presentation on theme: "Giving and Receiving Feedback COS 4880 Productive Work Teams."— Presentation transcript:
Giving and Receiving Feedback COS 4880 Productive Work Teams
Introduction Feedback is a critical part of working with others. Training Supervision Management to employee vs. peer to peer Giving and receiving feedback are core skills for those who work in teams.
Introduction Feedback is a TWO way street. For feedback to be effective, both the giver and the receiver must value the process, have basic feedback skills, and be willing participants.
Questions Before giving feedback ask yourself What is my goal? How can I best communicate my thoughts? Is this the right time and place?
Giving Feedback, Guidelines Give feedback when the receiver is ready. Be descriptive not interpretive I thought we agreed you would ice the cake not you dont care about birthdays!
Giving Feedback, Guidelines Keep it current Give feedback immediately Dont dredge up ancient history Dont collect stamps! Appropriate time and place Who is present Is there time to really have a discussion
Giving Feedback, Guidelines Provide feedback that is useful to the receiver A report of the obvious may not be as helpful as new information. USE I STATEMENTS !!!
Giving Feedback, Guidelines Give feedback ONLY about changeable things. Feedback is NOT a demand for change. Dont overload the receiver What is really important Use Fritzs one damned thing at a time rule
Giving Feedback, Guidelines Provide balance Avoid a one up position Self disclose Own your part of a conflict Be specific not general yesterday, when we were in a meeting you said NOT you always say ….
Questions When receiving feedback ask yourself these questions. Is there something I can learn here? What is the giver trying to tell me? Are there changes I can make to improve this situation/relationship?
Receiving Feedback, Guidelines Ask for feedback in areas where it will be most useful to you! Use listening skills. Attending Reflection Empathy
Receiving Feedback, Guidelines Remember, feedback is a gift! Share your reactions to feedback. Feedback is a gift! Sincerely, thank the giver.