Presentation on theme: "Giving and Receiving Feedback"— Presentation transcript:
1 Giving and Receiving Feedback COS 4880Productive Work Teams
2 Introduction Feedback is a critical part of working with others. TrainingSupervisionManagement to employee vs. peer to peerGiving and receiving feedback are core skills for those who work in teams.
3 IntroductionFeedback is a TWO way street. For feedback to be effective, both the giver and the receiver must value the process, have basic feedback skills, and be willing participants.
4 Questions Before giving feedback ask yourself What is my goal? How can I best communicate my thoughts?Is this the right time and place?
5 Giving Feedback, Guidelines Give feedback when the receiver is ready.Be descriptive not interpretive“I thought we agreed you would ice the cake” not “you don’t care about birthdays”!
6 Giving Feedback, Guidelines Keep it currentGive feedback immediatelyDon’t dredge up ancient historyDon’t collect stamps!Appropriate time and placeWho is presentIs there time to really have a discussion
7 Giving Feedback, Guidelines Provide feedback that is useful to the receiverA report of the obvious may not be as helpful as new information.USE I STATEMENTS !!!
8 Giving Feedback, Guidelines Give feedback ONLY about changeable things.Feedback is NOT a demand for change.Don’t overload the receiverWhat is really importantUse Fritz’s “one damned thing at a time rule”
9 Giving Feedback, Guidelines Provide balanceAvoid a one up positionSelf discloseOwn your part of a conflictBe specific not general“yesterday, when we were in a meeting you said” NOT “you always say ….”
10 Questions When receiving feedback ask yourself these questions. Is there something I can learn here?What is the giver trying to tell me?Are there changes I can make to improve this situation/relationship?
11 Receiving Feedback, Guidelines Ask for feedback in areas where it will be most useful to you!Use listening skills.AttendingReflectionEmpathy
12 Receiving Feedback, Guidelines Remember, feedback is a gift!Share your reactions to feedback.Feedback is a gift! Sincerely, thank the giver.