1. Open For Business Bonnie Canal Managing Partner The Resiliency Institute

2. Business Resiliency Business Continuity Plans are a piece of the creating safer, stronger communities

3. FEMA BCP Video

4. Hurricane Irene: by the Numbers Storm Overview North Carolina residents and emergency managers began preparing for Hurricane Irene August 24 as the Category 3 storm approached the state with 115 mph sustained winds. Effects from the hurricane could be felt in New Hanover County by the evening of August 26. By the time Hurricane Irene made landfall at 9 a.m Saturday, Aug. 27 near Cape Lookout the winds had diminished and was downgraded to a Category 1 storm. The hurricane caused storm surge of 2 to 4 feet along parts of the Outer Banks and up to 15 feet along parts of the Pamlico Sound. Damage Overview 7 - people killed by the hurricane (2-Pitt, 1 each in Nash, New Hanover, Onslow, Sampson and Wayne counties) 86 shelters open in 41 counties housing more than 10,000 people More than 660,000 power outages (at peak) More than 270 roads and 21 bridges closed due to flooding, debris and damage (at peak).

5. Hurricane Irene: by the Numbers Recovery Assistance 38 – counties approved for federal disaster assistance for individuals and business owners 37 – counties approved for federal disaster assistance for local governments and certain non-profits 31– Disaster Recovery Centers were open in various communities between Aug.31 and Nov.4 to provide one-on-one assistance for survivors 35,034 - people registered with FEMA for state & federal assistance 17,666- residents visited Disaster Recovery Centers which were operated jointly by FEMA and NCEM with support from SBA 27,800- damaged homes inspected and paperwork sent to FEMA $35 million+ approved in federal disaster assistance grants for homeowners and renters in 38 counties $47 million in SBA loans to homeowners and business owners 17,500+ - Number of households or businesses that received state/federal financial assistance to recover

6. Hurricane Irene: by the Numbers Recovery Assistance 1,671 - families helped through NCEM/FEMA Community Outreach efforts 284 - families housed in nearby hotels or apartments for several weeks while their homes were repaired 196 - number of temporary housing units provided by FEMA as temporary shelter for 194 families in remote areas as they rebuilt their homes. $1.9 million provided in Disaster Unemployment Insurance to 838 people $110 million - Amount of Public Assistance funds obligated 1,814 - number of Public Assistance projects for which funds have been obligated. 323 different agencies applied for funding assistance. $63 million - amount of reimbursement to counties for debris removal and emergency protective measures $47 million - amount of reimbursement to counties for permanent work 16 - number of properties acquired as part of Hazard Mitigation program 900 - number of properties analyzed for potential hazard mitigation funding.

7. 1 in 4 businesses forced to close after a disaster, never reopens.

8. Turn Excuses Into Action We thought we had no risk It takes too much time It takes too much money We had more important things to think about We thought we were too small to need a plan We backed up our computers and thought that was enough We didnt know where to go for help

9. Protect people and property Resume critical business operations Minimize downtime Preserve reputation Meet obligations Objectives of Business Continuity Planning

10. What if… A natural, human-caused, technological or building-specific disaster occurred? Could you contact employees / vendors / customers? What if your equipment or machinery were damaged? What if you lost valuable information/data? Would you lose market share or reputation?

11. Top 5 Threats or Risks to Businesses Power Loss Loss of Sales & Customers Length of Recovery Uninsured Loss (for continuing operations) Uninsured Loss (for destruction of physical property) NFIB Research Foundation Report W HAT ARE YOU DOING TO PROTECT YOUR BUSINESS ?

12. 10 Steps to Preparedness 1.Assess Your Risk – Both Internally and Externally 2.Know Your Operations 3.Know Your IT Capabilities & Back Up Your Data 4.Prepare Your Supply Chain 5.Prepare Your Employees 6.Create a Crisis Communications Plan 7.Assemble Emergency Supplies 8.Identify an Alternate Location 9.Know Your Insurance Coverage & Finances 10.Test Your Plan

13. Know Your Risks

14. Know Your Operations Payroll Payable Accounts Payable Customer Orders Sales Deliveries Benefits

15. Know Your Information Technology & Back Up Your Data

16. Prepare Your Supply Chain How will you maintain operations if your suppliers are impacted by a disaster? Talk to your key vendors and suppliers about their recovery plans. Ask yourself…has it been tested? Develop relationships with alternate vendors. Eliminate single points of failure Insure what cant be protected.

17. Know Your Key Customers, Contacts, Suppliers & Vendors

18. Know Your Employees

19. Prepare Your Employees What Do Your Employees Know About Your Plan? Do they know a plan exists? Do they know where to find the plan? Do they know their primary role? Have you shared the plan with new hires? Prepare for work-from-home challenges.

20. Create a Communication Plan Call Tree (Landline, Mobile, Text, Email) Call-in Number Social Media Company Intranet 3 rd Party Emergency Notification Systems Customers Suppliers & Vendors Creditors Media Communications

21. Assemble Emergency Supplies Employee Emergency Kits Workplace Recovery Kits

22. Plan for an Alternate Location Physical Recovery Elements – Data shouldnt be the only recoverable asset Office Space Work Spaces (desks, chairs, etc.) Hardware (servers, desktops, copy, fax) Power (know your demands ahead of time)

23. Know Your Finances

24. Know Your Insurance Coverage Business Income & Extra Expense Contingent Business Interruption Supply Chain Services Interruption/Off -Premises Power Interruption by Civil or Military Authority

25. Test Your Plan: Where the Rubber Meets the Road! Do an annual exercise and update the plan as necessary. There is no pass or fail. Make adjustments as needed and remember to re-educate your employees. Testing is a process not just a project. Knowledge is of no value unless you put it into practice. -Anton Chekhov

26. Know Where to Go For Help

27. Prepare to Recover

28. Do This TODAY… Assess Your Risk Employee Contact List Suppliers/Vendors List Identify Other Key Contacts Identify Critical Business Functions Identify Possible Alternate Recovery Location

29. Tools & Resources http://readync.org/ www.ready.gov www.sba.gov www.preparemybusiness.org www.readyrating.org www.disastersafety.org

31. Questions? Bonnie Canal Managing Partner The Resiliency Institute 504-874-5474 bonniecanal@theresiliencyinstitute.com