Presentation on theme: "The Best of Both Worlds: Legacy Handsets in a VoIP Environment"— Presentation transcript:
1 The Best of Both Worlds: Legacy Handsets in a VoIP Environment Presented toOctober 25, 2010
2 Presentation PreviewIntroductionEnterprise and Telephony LandscapeCitel’s Market MotivationsCase StudyThe Portico™ TVA™ - SIP Enabling Legacy HandsetsSummaryQuestions and Answers
3 Executive OverviewFounded 1995 in Nottingham, UK as PBX software developerTwo decades of engineering and developmentPrivately held US companyGlobal Presence; HQ Amherst, NYWorldwide deploymentsPartnerships with leading telecom software and hardware companies such as BroadSoft, Avaya, Metaswitch, Sylantro, Asterisk, Shoretel, Nortel, Mitel and Cisco
4 Today’s Enterprise Operational Landscape Constantly changingBusiness 2.0, UC, Collaboration, not just buzz termsEnterprises de-centralized, yet focusedNew applications to serve customersNew methods to control costsConstantly changingBusiness 2.0, UC, Collaboration, not just buzz terms, they are a fact of business life, even to the point I was at the US ITPX conference where someone announced that UC is passe and has been replaced by collaborationEnterprises de-centralized, yet focusedwith the recent economic slowdown there have been many changes to the operational landscape. Companies and institutions have decentralized but need way for those remote locations to communicate and cooperate (UofH trying to coordinate telecommunications across a number of locations across the island)New applications to serve customersas mentioned above UC (unified communications), OCS (Office Communications Server) all trying to offer more services through the same platform. Just look at the success of iPhone, Android and iPadNew methods to control costsmany of these news services are there to restrain costs and one of the prime driving factors in the move to VoIP
5 Today’s Enterprise Telephony Landscape Massive proprietary legacy infrastructure baseVoIP benefits real: cost savings, productivity, application integrationNew choices, more flexibilityMigration to VoIP fast, but could be fasterMassive proprietary legacy infrastructure baselarge number of companies, institutions with existing PBX or Centrex infrastructure and all trying to determineVoIP benefits real: cost savings, productivity, application integrationNew choices, more flexibilityeveryday there appears to be new offerings and new sub-offerings for the telecom industry especially as the industry changes – look at what has happened since Nortel collapsed.Migration to VoIP fast, but could be fasterwhat is holding up the move.
6 Enterprise Telephony Priorities Operational/Total Cost ReductionReliability/Availability/SecurityScalabilityStandardsSystem Integration/ConsolidationOperational/Total Cost Reductionneed to reduce the operational costs, line, maintenance buildingReliability/Availability/Securityissues of QoS, what equipment can be supported in the future, security of informationScalabilitycan our system be scaled any more, if not , what are the alternativesStandardswhat are the forthcoming standards and how do they affect future of telephonySystem Integration/Consolidationhow do I integrate multiple systems and diverse locations.
7 Objections to Migrating to VoIP Heavy Investment in Legacy Equipment and CablingEnd User Comfort with Existing Telephony SetupInvestment to rewire with Category 5/6 Data CablePower over Ethernet (PoE) Switch RequiredDisruption of work environment while cabling and PoE installedHeavy Investment in Legacy Equipment and CablingEnd User Comfort with Existing Telephony SetupHandsets still working well and cabling difficult to replaceInvestment to rewire with Category 5/6 Data Cablehow to handle historical, rental/leased buildings, who benefits when you movesome institutions can only do as part of a renovation schedule that can extend out yearsPower over Ethernet (PoE) Switch Requiredup to $40 per stationspecial rooms requiredDisruption of work environment while cabling and PoE installedhow do you re-cable a hospital without impacting surgery schedules for example
8 Objections to Migrating to VoIP - continued Investment cost of new IP phonesDisruption of work flow as employees require training on new functionality of IP phonesLack of confidence in the quality of VoIPAnxiety of stepping into the unknownInvestment cost of new IP phonesstart at $100 and move on up. To compete with some of the legacy handsets could be looking at more than $300 for the equivalent IP phoneDisruption of work flow as employees require training on new functionality of IP phonesHave to train the employees in how to use another new piece of equipment. Its bad enough computers, mobile phones, are changing all of the timeLack of confidence in the quality of VoIPHow confident are people in the QoS issueMany times it is far superior to PSTN however as it is new QoS issues are heard about with more frequencyAnxiety of stepping into the unknown
9 Enterprise VoIP Migration Options Do NothingExpensive, limited flexibilityContinuing High Operating and Maintenance CostsEquipment Becoming ObsoleteRip & ReplaceExpensive, disruptiveProprietary/Single Vendor PathLimited flexibility, no leverageMulti Vendor PathMore Flexibility, Various Component Vendors, More ManagementThe Citel SolutionCustomer or Reseller’s choice of hosted or Premise Based IP PBXRemove PBXRetain Existing Cabling Infrastructure and handsetsAll the benefits of IP telephony without the Rip and Replace.Do NothingExpensive, limited flexibilityContinuing High Operating and Maintenance CostsEquipment Becoming ObsoleteRip & ReplaceExpensive, disruptiveProprietary/Single Vendor PathLimited flexibility, no leverageMulti Vendor PathMore Flexibility, Various Component Vendors, More ManagementThe Citel SolutionCustomer or Reseller’s choice of hosted or Premise Based IP PBXRemove PBXRetain Existing Cabling Infrastructure and handsetsAll the benefits of IP telephony without the Rip and Replace.
10 Webinar Poll Results Not yet considering 3.1% Considering / Looking at options 53.1%Migration postponed / Put on hold 0.0%Currently migrating 18.8%Fully migrated 25.0%
11 Webinar Poll Results Cost of migraton 31.0% Time and disruption involved in migration 11.9%Is now the right time to migrate 7.1%Quality of Service 26.2%Hosted vs Premise-based IP PBX dilemma and/or which IP PBX to select 23.8%
12 Webinar Poll Results No need to upgrade cabling 18.8% No need to purchase new IP phones / continued use of existing legacy phones 34.4%Increased flexibility and speed for VoIP migration process 6.2%Reduced workplace disruption 3.1%Reducing the cost of migration 37.5%
13 Case Study – Duo County Telephone Founded 1954Cooperative serving three counties in South Central KentuckyServes 13,000 customersOffers array of services to extended rural areasservices including voice, broadband, LAN/WAN services, computer repair, and cable television as well as IPTVservices including voice, broadband, LAN/WAN services, computer repair, and cable television as well as IPTV
14 Duo County Telephone Centrex VoIP Migration Issues GoalSeamless transition as possible from the DMS100 platform to their MetaSwitch hosted platform- Made decision to switch to MetaSwitch in 2007 to allow for more flexibility and features in their voice offerings;- Began a staggered migration of customers to the Metaswitch in 2008, and completed that in mid- 2009,Made decision to switch to MetaSwitch in 2007 to allow for more flexibility and features in their voice offeringsBegan a staggered migration of customers to the Metaswitch in 2008, and completed that in mid-2009,
15 Duo County Telephone Centrex VoIP Migration Issues Problems FacedTo switch to IP phones - cumbersome and labor-intensivenew cable runs in many areas;additional AC power requirements for the phones;significant learning curve and unavoidable service interruptions for the customer.
16 Duo County Telephone Centrex VoIP Migration Issues Solution – Existing Phones with TVA Interface to Metaswitch platform:Duo County can work in active businesses without affecting their work routine;One day versus three to four days to migrateHandset retention was a major positive factor;directly affects the time spent training the customer after the migration.Can mount these units without having to do any rewiring, either of phone lines or providing extra AC power.Since the Portico TVA unit has a working range of 3000 feet, and many of their Centrex users were located in the downtown area, those customers could be served from a central office, allowing Portico TVA units to be mounted at Duo County’s central office, allowing them to utilize their existing private IP network. This had a bonus affect that they could use their existing copper pairs from our central office, and complete the migration without even going to the customer premise. At other locations, they simply mounted the unit where the existing demarc blocks were located, making the migration very simple.After working closely with the technical team at Citel, we were able to hold customer changes in phone operation to a minimum, and customers seemed to appreciate that. For all the small changes that they had to make, they were pleased to gain some advantages, such as a better Caller ID display, easier transfer of calls, and no longer needing to push a direct line key for an incoming call.
17 Duo County Telephone Centrex VoIP Migration Issues “When we first started our migration process, we considered the Portico TVA a viable option to the IP Phone. We quickly realized that is was more than an option, it was the solution.” Kerry Flatt, Duo County
18 Citel’s Portico™ TVA™ Solution SIP media adapter designed to convert existingP-Phone, analog and digital proprietary PBX telephone sets into “SIP Endpoints”
19 Current TDM Customer Scenario Service ProviderPSTNExisting cabling25 PairAmphenolNortel BCM exchange is the example here.Using e.g. ISDN trunk to PSTN
20 Premise Based IP PBX Offering with Citel TVA SIP TrunkProviderRouterIP NetworkPremise Based IPPBXExisting cabling25 PairAmphenolTelephone VoIP AdapterPBX (BCM) is replaced here with a Telephone VoIP Adapter and IP PBX. In this example could be Asterisk… or whatever you go for.ISDN trunk lines have been replaced with SIP trunks over IP to a SIP trunk provider.Note. that the ISDN trunks could have been retained on the IP PBX e.g. with an Asterisk trunk card, or say if the PBX was IP Office with IP Office trunk ports. That would be a part stage to VoIP – as the user is missing out of the savings on moving to SIP trunks.
21 Hosted IP PBX Offering with Citel TVA VoIPService ProviderIP NetworkHosted IP PBXBroadBandExisting cablingRouter25 PairAmphenolTelephone VoIP AdapterAnd here is an alternate scenario, where the old (BCM in the example) PBX is removed and replaced with a TVA, but instead of an IP PBX a hosted VoIP service is taken, the TVA makes the SIP registration direct to the hosted provider.If the hosted provider, and TVA local services, gives you the features required.
22 Citel’s Portico™ TVA™Only Portico TVA integrates disparate equipment from multiple vendors into a single, seamless, enterprise voice network
23 Citel’s Portico™ TVA™2 Versions: 12- and 24-port, stand alone or rack mountable, 1U 19” rack. New P-Phone/Analog version100+ Phone Models currently supported, continually growingLine-powers the digital telephones with no additional local power at the handset neededOptional PSTN (FXO) Ports to handle E-911 etc.TVA is a very flexible solution:12, 24 – tools to manage larger we will come to.Digital telephone units ---- and P-Phone/Analog units are available for CentrexWide range of IP-PBXs and softswitches on the network side,and a large list of handsets supported on the phone side.
24 Proven Compatible Premise based and Hosted IP PBX Partners AsteriskAvayaCommunication Manager / SESIP OfficeBroadsoftBroadworksSylantroCiscoCUCMEasyRunEPICAcceMetaSwitchMitel33005000 soonNortel / PingtelTadiranCoralSeaComing soonSmartSIP for Microsoft OCS interopAdditional Under TestingHere’s a wide range of softswitches and IP PBXs that TVA has been interoped with. Including all the main platforms.Easyrun EpicAcce is a Contact Centre Application.Announcement due Monday: SmartSIP gives organizations that want to use Microsoft OCS as their telephony server the ability to use Portico TVA.There are always more in the pipeline.Others have been tested successfully by system integrators… for example 3CX and Splicecom
25 Portico™ Telephone VoIP Adapter (TVA™) Compatible Handset Types – TVA12D & TVA24D Here’s the first of 2 slides on the digital handsets supported at the moment.Version coming out in next few weeks – includes initial Alcatel support, and some other additional phones.
26 Portico™ Telephone VoIP Adapter (TVA™) Compatible Handset Types – TVA12D & TVA24D The TVA is configured by the Setup Wizard to support the phones of a particular PBX type – as each PBX tends to operate at different voltages.But any supported phone within the class can then be connectedThe flexibility of the TVA to drive so many phone types has led Florida department of Health as part of its Disaster Recovery Plan to deploy TVA it in its Mobile Communication Vehicles so at any installation where communications have failed they intercept the phone wiring at the rj21 plug, drop in their powered TVA, and bring the phone system straight back up for emergency use.
27 Portico™ Telephone VoIP Adapter (TVA™) Compatible Handset Types – TVA12P & TVA24P Here are the P-Phone Centrex handsets supported by the P-Phone /Analog TVAs: These are Nortel P-Phones – from DMS100 exchanges – in UK BT FeaturenetAlso supported are analog Centrex handsets, such as Featureline.Citel have this week published a new case study on Duo County Telephone – a Kentucky based co-operative that has nearly completed a major migration of P-Phone Centrex handsets to VoIP using TVA, and the Metaswitch platform.
28 Service Provider Benefits when Using the Portico™ TVA™ Easier to Sell:Enables end users / telephone companies to migrate to VoIP without the issues of Rip and Replace –Sales Reps & Sales Engineers don’t have to concern themselves with Enterprise LAN Assessments or Quality of Service (QoS) .It is easier to migrate a prospect to VoIP rather than fork-lifting them into new technologyDo not have to write off existing investment in legacy handsetsLess Expensive:Customers can migrate and receive the benefits of VoIP Services without CAPEX investment in:Power over Ethernet (PoE)Extra Data / Ethernet SwitchesNew Cabling or New IP PhonesEasier to Sell:Enables end users / telephone companies to migrate to VoIP without the issues of Rip and Replace –Sales Reps & Sales Engineers don’t have to concern themselves with Enterprise LAN Assessments or Quality of Service (QoS) .It is easier to migrate a prospect to VoIP rather than fork-lifting them into new technologyDo not have to write off existing investment in legacy handsetsLess Expensive:Customers can migrate and receive the benefits of VoIP Services without CAPEX investment in:Power over Ethernet (PoE)Extra Data / Ethernet SwitchesNew Cabling or New IP Phones
29 Service Provider Benefits when Using the Portico™ TVA™ Faster to Deploy:No data switches to installNo cabling to runLess QoS Concerns• QofS issues only apply between the TVA and the IP PBX rather than across the whole LAN5. Easier to Train:Since the customer is keeping their existing handsets there is no end user training involved on the phonesOnly training is on new IP PBX services6. Customer can retain up to 65% of the existing investment in their phone systemSell new IP Phones for new extensionsCustomers can migrate all phones to IP phones over time rather than fork-lifting all at once.Faster to Deploy:No data switches to installNo cabling to runLess QoS Concerns• QofS issues only apply between the TVA and the IP PBX rather than across the whole LAN5. Easier to Train:Since the customer is keeping their existing handsets there is no end user training involved on the phonesOnly training is on new IP PBX services6. Customer can retain up to 65% of the existing investment in their phone systemSell new IP Phones for new extensionsCustomers can migrate all phones to IP phones over time rather than fork-lifting all at once.
31 24 Port TVA ™ – Front Panel Label Brief Description 1 Reset Insert a narrow-tipped screwdriver, or similar device, into opening and then remove to activate a system cold boot.2ConsoleThe Serial Port3PWRPower Indicator4FXOIndicates whether the FXO port is enabled or disabled5Not used.6Port StatusLED’s indicating status of each port (active or inactive)The Serial Console (at 2) is for initial configuration – then rarely used.LEDs (at 5 and 6) can be used to check activity before upgrade or maintenance – info can also be checked on Web Portal.
32 24 Port TVA ™ – Rear Panel Letter Label Cable Type Description 1 ANALOG 1RJ-11 CAT3 cableConnect to an analog line for local dialing2ANALOG 23LANRJ45 CAT 5 Ethernet cableConnects the TVA to your designated voice LAN4AUX LANOptional management port5WAN 1 / WAN 2Not used6TELEPHONY INTERFACERJ-21 x 50-way extension cable with 25-pair/50-way Amphenol-type connectorsWire to a punchdown block and then to the PBX7-Fan8Mains power connectorPower – connect to a 100 – 240 VAC outlet. Use a UPS.9Power switchTwo key interfaces are:3. LAN – network connection to world of VoIP6. Telephony interface – an RJ21 connector to the phones.
33 Cabling RequirementsCabling to handsets requires only one pair of wiresCabling is Polarity Sensitive for Meridian 1 phonesCat 3 (or higher) station cable is recommended, maximum loop length is 1600 ft or 500mExisting PBX/station wiring may be re-usedRead it out.Cat 3 normally what is installed already.If a few outlying phone are too far away,consider using some IP phones.Or position TVAs around the installation as required.
34 Telephone Station Wiring Punch down blocks25 pair cableLegacy phonesStation cablescross-wiringFemale RJ21 ConnectorOf course in many cases the Amphenol (RJ21) connector can be taken off the legacy PBX and moved straight onto the TVA – no re-patching at all.Also in commissioning it is possible to install and do a weekend or overnight test run – and then go back to the legacy PBX until formal changeover.There is a Citel Case Study for National Sales & Distribution where the installer describes how easy the changeover can be.
35 Getting started – out of the box setup Simply step thru the Console Setup Wizard, giving:Unit nameEnable all portsTo setup phone class – from PBX typeCountry – default codecStatic IP or DHCPThe Console is available on the serial porte.g. hyperterminalThe Setup Wizard runs automatically first time.Hyperterminal 9600, 8 bits no parity.After initial config, serial console is for maintenance/support if necessaryUse USB to serial adapter.So get the IP address from console, and….From then on, configuration is normally via the Web Portal.
36 Web Portal Administration for Portico TVATM Uses IP address to connect to Management Browser (MB)Access to main menusPassword-protected (default is password)To access Administrator or User Portal
37 Web Portal Administration for Portico TVATM - Management Browser Mention System Information:Hardware and Software statusTime settingEvent LogDialing Rules:Wizard to setup initial rules.E.g.Dialing planEmergency numbersFXO dialling accessMidcall feature codesTo Configure Handsets
38 Web Portal Administration – Configure Handsets summary Use Configure Handsets, then enter Phone Types and Submit.Click Handset to set buttons & other phone users optionsThen click Lines for SIP configurationExplain there is auto-detection and prompt for some handsets. User names changed with Username Wizard.Copy, Swap ports & Add Lines covered later.SIP status navigates to information on the status. Handset to configure buttons and per phone options,Lines – to set up SIP Address of Record info – extension and registration server, and credentials.Lets look at a Handset Configuration….
39 Web Portal Administration - Handset Configuration Example is a Toshiba DKT2010 with a range of features assigned to its various buttons.Note –Menusmultiple linesMissed callMessage waitingBLFACDSpeeddialHeadset – can also control headset in handset….Other setable options include:Phone display itemsAudible message waiting indicationControl of Caller ID displayRingler toneAllow pagesEnable call waiting tones for shared lines
40 Web Portal Administration - Handset Configuration Here’s an example of a smaller Toshiba phone – and we’ll take a look at the phone.NoteThe various features allocated to the flexible buttons down the right hand side.the 3 softkeys at the top of this picture access the phone menus – directory, call log etc.
41 Web Portal Admin – Handset Configuration Here it is.Button allocations as above. Two VoIP lines are registered in this case – maybe with different hosted providers – one for UK local access, one for US.The static display is configured per phone. In this case with the Extension number, and on the 2nd line, prompt for the softkeys.
42 Thank you for Listening For further information: Questions & AnswersThank you for ListeningQuestions?For further information: