Presentation is loading. Please wait.

Presentation is loading. Please wait.

Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS) Telecommunications Service Priority (TSP) Assuring Telecommunications.

Similar presentations


Presentation on theme: "Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS) Telecommunications Service Priority (TSP) Assuring Telecommunications."— Presentation transcript:

1 Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS) Telecommunications Service Priority (TSP) Assuring Telecommunications During an Emergency

2 NYSDOH Hospital Preparedness Program 2008-2009 Deliverables* Require Hospitals to obtain at least one GETS account & one WPS account by the end of the 1 st Quarter (11/08/08) GETS and WPS accounts will be used during Interoperable Communications Exercise in the 4 th Quarter (06/09 – 08/09) *See HPP Deliverables Sec. II Drills & Exercises, A. Interoperable Communications

3 GETS Calling Card & Wireless Priority Service GETS is an emergency calling card service that can be used from virtually any telephone to provide priority for emergency calls WPS is an add-on feature subscribed on a per-cell phone basis to provide priority for emergency calls made from cell phones 0123 4567 8910 JAN SMITH Empire Hospital

4 4 GETS Provides Priority for Emergency Calls GETS provides Priority across landline and cellular networks to the called landline or cell phone Home PB X Office Satellite.. Cell.. Landline Networks Cellular Networks Cellular Network Switch Landline Network Switch GETS calls to cell phones in WPS capable networks receive Priority access for the local radio channel where cell congestion can often block calls Called Party does NOT need to have GETS or WPS 1.Dial GETS Access Number from any phone (1-710-627-4387) Use GETS whenever you hear a fast busy signal, All circuits busy announcement, or otherwise cannot complete your call

5 0123 4567 8910 JAN SMITH Empire Hospital Making a GETS Call GETS Access Number Toll Free number for each GETS carrier (backup) Toll Free User Assistance number (24x7) 12 Digit Personal Identification Number (PIN) 1.Dial GETS Access Number 2.Listen for tone, then enter your PIN (do not enter # after last digit) 3.Listen for voice prompt: Please enter your destination number now. 4.Enter the destination number (omit the 1 before the area code) 5.You will hear an announcement You are using GETS, Verizon/AT&T/Sprint 6.Network will route your call to the destination telephone number User Name and Organization Periods of silence are normal – particularly if call is queued during heavy congestion. Calls may take 30 to 60 seconds to complete WPS Dialing Instructions

6 Wireless Priority Service (WPS) Provides Priority for Emergency Calls from Cell Phones WPS provides priority access to the local radio channel where cell congestion can often block calls WPS automatically provides Priority across landline and cellular networks to the called landline or cell phone.. Landline Networks Cellular Networks Cellular Network Switch Landline Network Switch.. Radio channels WPS calls to cell phones in WPS capable networks receive Priority access for the local radio channel where cell congestion can often block calls Called Party does NOT need to have GETS or WPS

7 Making a WPS Call Periods of continuous ringing and/or silence may occur – particularly if call is queued at several points during heavy congestion. Calls may take 30 to 90 seconds to complete 1.Confirm radio signal 2.Enter 272 + destination telephone number and push SEND key (example: 272 703 818 4387 - SEND ) 3.Network will route call to the destination telephone number Screen messages vary among carriers and mobile phone models. While WPS calls are in queue screen message usually displays Calling + Destination Number During WPS call set-up you may hear alternating periods of ringing and silence Busy signal, announcement, or extended silence indicates call cannot complete

8 CircumstanceCalling FromUse Network congestion in local areaLandline* Network congestion at called location Landline* No or slow dial tone on landlineLandline*Dont hang up – wait at least 30 seconds for dial tone Network congestion in local areaCell phone Network congestion at called location Cell phoneor Network congestion at called location Satellite phone GETS call doesnt completeLandline or Cell phone Try different GETS carrier via Toll Free Number WPS call doesnt completeCell phone WPS + GETS call doesnt completeCell phoneDial 272 + Toll Free Number for different GETS carrier Using GETS and WPS during an Emergency See back of GETS card for GETS and WPS Instructions * May need to dial 9 or other code for outside line

9 Getting Started GETS cards are recommended for each person/position that needs to make outbound calls and/or communicate when off-site should have GETS and WPS Personnel that play a key role in Incident Command System, administration, key med and ER leadership If dialing through a PBX: –Make sure 710 number can be dialed from all phones –Make sure users have unblocked access to outside lines (should not share trunk group with general user population) Cannot dial toll-free numbers Training:15-30 minutes, several test calls Maintenance: Test GETS cards at least once per quarter

10 Budgeting for Priority Services GETS No charge for GETS cards You will not normally be billed for calls. However, the NCS reserves the right to bill for all calls, especially if there has been fraud, waste, or abuse WPS Per phone charge not to exceed $4.50/month and $10 one-time set-up, plus no more than 75 cents per minute when WPS is invoked Billed by the carrier on the cell phone invoice Approximate Annual Cost 1st year: $70/user based on 8-10 test calls 2nd year: $60/user based on 8-10 test calls

11 Order GETS and WPS on-line Establish on- line account Identify POC and Alternate Determine GETS/WPS Users Go On-line to Order GETS/WPS www.gets.ncs.govwww.wps.ncs.gov

12 Telecommunications Service Priority (TSP) Restoration Priority ensures restoration of TSP identified services before non-TSP services Provisioning Priority facilitates priority installation of new telecommunications services in a shorter than normal interval TSP must be set-up in advance – before an emergency or disaster occurs

13 Implementing TSP Step 1: Establish on-line account Step 2: Identify Specific Services for TSP Step 3: Submit TSP Service Requests thru on-line system Step 4: Obtain TSP code for each approved service Step 5: Order TSP thru your service provider Step 6: Update records and procedures to reflect implementation Hints: Establish the on-line TSP account by going to www.tsp.ncs.govwww.tsp.ncs.gov Download the TSP Service User Manual and TSP Service Request Form (Form 315) Include the completed Form 315 for each service with your TSP Service Request

14 Resources For more information: www.ncs.gov www.gets.ncs.gov www.wps.ncs.gov www.tsp.ncs.gov For Assistance setting up on-line Accounts and ordering: 1-866-627-2255 National Communications System Regional Outreach Coordinator – Eastern Region Dan Currie 215-343-8767 dan.currie@associates.dhs.gov


Download ppt "Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS) Telecommunications Service Priority (TSP) Assuring Telecommunications."

Similar presentations


Ads by Google