1. © Dr Kelvyn Youngman, Sep 20131 Two Types Of Cloud Session One Dialectic Arguments & Local/Local Clouds

2. © Dr Kelvyn Youngman, Sep 20132 Two Types Of Cloud Session One Introduction

3. © Dr Kelvyn Youngman, Sep 20133 Two Types Of Cloud Session 1: Dialectic and didactic overview, dialectic arguments and local/local clouds, synthetic example, difficult conversations, where the UDEs hide, security and satisfaction Session 2: Dialectic and didactic review, didactic arguments and local/global clouds, Machiavelli and the change matrix, synthetic example, security and satisfaction, self-interest and common-interest

4. © Dr Kelvyn Youngman, Sep 20134 Two Types Of Cloud Session One Dialectic & Didactic Arguments – Overview

5. Text Line Or Two © Dr Kelvyn Youngman, Sep 20135 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole There are two forms of argument; dialectic and didactic Page Counter Graphic

6. © Dr Kelvyn Youngman, Sep 20136 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole There are two forms of argument; dialectic and didactic

7. © Dr Kelvyn Youngman, Sep 20137 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole Lets look at dialectic first – it is part to part

8. Relating to the logical discussion of ideas and opinions, concerned with or acting through opposing forces © Dr Kelvyn Youngman, Sep 20138 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole Lets look at dialectic first – it is part to part

9. Peer to Peer © Dr Kelvyn Youngman, Sep 20139 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole The parts can be in various places – for example peer to peer

10. Superior to Subordinate Subordinate to Superior © Dr Kelvyn Youngman, Sep 201310 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole The parts can be at various levels – superior to subordinate or subordinate to superior

11. Group to Group © Dr Kelvyn Youngman, Sep 201311 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole The parts can be of various sizes – such as group to group …

12. Group to Individual © Dr Kelvyn Youngman, Sep 201312 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole … or even group to individual or individual to group

13. Part to Part © Dr Kelvyn Youngman, Sep 201313 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole The key aspect is that it is part to part

14. Part to Part © Dr Kelvyn Youngman, Sep 201314 Dialectic & Didactic Arguments Dialectic Argument – Part to PartDidactic Argument – Part to Whole The other type of argument is didactic – it is part to whole

15. Part to Part © Dr Kelvyn Youngman, Sep 201315 Dialectic & Didactic Arguments Intended to teach, in particular having moral instruction as an ulterior motive Dialectic Argument – Part to PartDidactic Argument – Part to Whole The other type of argument is didactic – it is part to whole

16. Part to Part © Dr Kelvyn Youngman, Sep 201316 Dialectic & Didactic Arguments Individual to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole Again the part can be in various places

17. Part to Part © Dr Kelvyn Youngman, Sep 201317 Dialectic & Didactic Arguments Group to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole And can be various sizes

18. Part to Part © Dr Kelvyn Youngman, Sep 201318 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole But the key point is that it is part to whole, and the whole is inclusive of the part

19. Part to Part © Dr Kelvyn Youngman, Sep 201319 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole 3 rd Party Facilitator Teacher In both cases a 3 rd party might also be present …

20. Part to Part © Dr Kelvyn Youngman, Sep 201320 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole 3 rd Party Facilitator Teacher … a counsellor, or a facilitator, or an arbitrator in the first case …

21. Part to Part © Dr Kelvyn Youngman, Sep 201321 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole 3 rd Party Facilitator Teacher … and a teacher, a coach, or a mentor, in the second case

22. Part to Part © Dr Kelvyn Youngman, Sep 201322 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole 3 rd Party Facilitator Teacher Both of these can be drawn as a cloud and a matrix; one with a B & C of part to part, and the other with a B & C of part to whole

23. Part to Part © Dr Kelvyn Youngman, Sep 201323 Dialectic & Didactic Arguments Part to Whole Dialectic Argument – Part to PartDidactic Argument – Part to Whole 3 rd Party Facilitator Teacher In this session, Session One, we are going to focus exclusively on dialectic arguments and local/local clouds

24. © Dr Kelvyn Youngman, Sep 201324 Two Types Of Cloud Session One Dialectic Arguments – Local/Local Clouds

25. © Dr Kelvyn Youngman, Sep 201325 Dialectic Argument – Local/Local Cloud Here is a cloud, and a matrix, dealing with each of the parts of a dialectic argument Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

26. © Dr Kelvyn Youngman, Sep 201326 Dialectic Argument – Local/Local Cloud This is the dialectic – the rational needs of the two parts Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

27. © Dr Kelvyn Youngman, Sep 201327 Dialectic Argument – Local/Local Cloud Its is also – in our terms – a cloud between a local part and another local part, a local/local cloud Common Objective Need Of A Local Part Need Of Another Local Part Want Of Another Part Want Of The Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

28. © Dr Kelvyn Youngman, Sep 201328 Dialectic Argument – Local/Local Cloud We need both parts because they are bound by a common objective of some sort Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

29. © Dr Kelvyn Youngman, Sep 201329 Dialectic Argument – Local/Local Cloud And lets assign the lower arm of the cloud to ourselves … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

30. © Dr Kelvyn Youngman, Sep 201330 Dialectic Argument – Local/Local Cloud … and the upper arm of the cloud to the other group or individual Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

31. © Dr Kelvyn Youngman, Sep 201331 Dialectic Argument – Local/Local Cloud And of course the two wants are in some way in conflict with one another Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

32. © Dr Kelvyn Youngman, Sep 201332 Dialectic Argument – Local/Local Cloud We read these entities from left to right as; in order to …. we must … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View We must... In order to...

33. © Dr Kelvyn Youngman, Sep 201333 Dialectic Argument – Local/Local Cloud Now look at the matrices to the left; there are two Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

34. © Dr Kelvyn Youngman, Sep 201334 Dialectic Argument – Local/Local Cloud The lower one is our view and it consists of the positives of our side and the negatives of the other side … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View

35. © Dr Kelvyn Youngman, Sep 201335 Dialectic Argument – Local/Local Cloud … while the upper one is their view and it consists of the positives of their side and the negatives of our side Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Our ViewTheir View

36. © Dr Kelvyn Youngman, Sep 201336 Dialectic Argument – Local/Local Cloud The diagonal quadrants in our view of the matrix provides the sufficiency for the assumptions to our side of the cloud … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Our View

37. © Dr Kelvyn Youngman, Sep 201337 Dialectic Argument – Local/Local Cloud … and the diagonal quadrants in their view of the matrix provides the sufficiency for the assumptions to their side of the cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain and because of the negatives of their part that we would otherwise gain

38. © Dr Kelvyn Youngman, Sep 201338 Dialectic Argument – Local/Local Cloud My convention is to put the positive assumptions on the inside nearest the cloud and to read out towards them first … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

39. © Dr Kelvyn Youngman, Sep 201339 Dialectic Argument – Local/Local Cloud … and the negative assumptions are placed on the outside and are read after the positive assumptions Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

40. © Dr Kelvyn Youngman, Sep 201340 Dialectic Argument – Local/Local Cloud Conflicts arise as a consequence of positive intent, firstly by people pursuing their own positives … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

41. © Dr Kelvyn Youngman, Sep 201341 Dialectic Argument – Local/Local Cloud … and secondly by people avoiding others negatives, which of course is also a positive as well Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And to avoid the negatives of their part that we would otherwise gain And to avoid the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

42. © Dr Kelvyn Youngman, Sep 201342 Dialectic Argument – Local/Local Cloud People are just, simply, trying to do their very best according to their map of reality Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

43. © Dr Kelvyn Youngman, Sep 201343 Dialectic Argument – Local/Local Cloud Now, if we condense these two matrices into one, then one more thing will become apparent Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

44. © Dr Kelvyn Youngman, Sep 201344 Dialectic Argument – Local/Local Cloud The positives and negatives of our side are along the top row … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

45. © Dr Kelvyn Youngman, Sep 201345 Dialectic Argument – Local/Local Cloud … and the positives and negatives for the other side are along the bottom row Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

46. © Dr Kelvyn Youngman, Sep 201346 Dialectic Argument – Local/Local Cloud The sides in the matrix are in opposite positions to the sides in the cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

47. © Dr Kelvyn Youngman, Sep 201347 Dialectic Argument – Local/Local Cloud But please note that our side which is in blue and our view which is in green, are two different things Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

48. © Dr Kelvyn Youngman, Sep 201348 Dialectic Argument – Local/Local Cloud Lets expand it out again Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

49. © Dr Kelvyn Youngman, Sep 201349 Dialectic Argument – Local/Local Cloud And now that we know where everything should go, lets proceed to populate this diagram with a simple example Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their View Our View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain

50. © Dr Kelvyn Youngman, Sep 201350 Two Types Of Cloud Session One MRP/ABC Synthetic Example

51. © Dr Kelvyn Youngman, Sep 201351 MRP/ABC – Local/Local Cloud Lets work through a synthetic dialectic between a production department and an accounting department Common Objective Need Of Production Need Of Accounting Want Of Accounting Want Of Production Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

52. © Dr Kelvyn Youngman, Sep 201352 MRP/ABC – Local/Local Cloud And we will return to it didactically in Session Two Common Objective Need Of Production Need Of Accounting Want Of Accounting Want Of Production Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

53. © Dr Kelvyn Youngman, Sep 201353 MRP/ABC – Local/Local Cloud If we look at production we find that their need is for better production … Common Objective Better Production Need Of Accounting Want Of Accounting Want Of Production Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

54. © Dr Kelvyn Youngman, Sep 201354 MRP/ABC – Local/Local Cloud … and in order to have that they must have the newest MPR production system – nothing wrong with that – right? Common Objective Better Production Need Of Accounting Want Of Accounting The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

55. © Dr Kelvyn Youngman, Sep 201355 MRP/ABC – Local/Local Cloud On the other hand, the need of accounting is for better cost control … Common Objective Better Production Better Cost Control Want Of Accounting The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

56. © Dr Kelvyn Youngman, Sep 201356 MRP/ABC – Local/Local Cloud... and in order to have that they must have the newest ABC accounting system – nothing wrong with that either – right? Common Objective Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

57. © Dr Kelvyn Youngman, Sep 201357 MRP/ABC – Local/Local Cloud And the common objective is simply to run a successful business Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

58. © Dr Kelvyn Youngman, Sep 201358 MRP/ABC – Local/Local Cloud In fact, at first, this doesnt look like a conflict, we could have both wants surely? Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

59. © Dr Kelvyn Youngman, Sep 201359 MRP/ABC – Local/Local Cloud Well the newest ABC accounting system has never resulted in better production, in fact quite often just the opposite … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

60. © Dr Kelvyn Youngman, Sep 201360 MRP/ABC – Local/Local Cloud … And the newest MRP production system has never resulted in better cost control, in fact often the opposite … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

61. © Dr Kelvyn Youngman, Sep 201361 MRP/ABC – Local/Local Cloud So, indeed we do have a conflict Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

62. © Dr Kelvyn Youngman, Sep 201362 MRP/ABC – Local/Local Cloud Therefore, lets look at some of the assumptions Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Positives Of Accounting AccountingProduction

63. © Dr Kelvyn Youngman, Sep 201363 MRP/ABC – Local/Local Cloud Accounting says that ABC will be automatic, instantaneous, and provide infinite detail – which accountant wouldnt like that! Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Negatives Of Accounting Positives Of Production Negatives Of Production Automated Instantaneous Infinite Detail ProductionAccounting

64. © Dr Kelvyn Youngman, Sep 201364 MRP/ABC – Local/Local Cloud Production says that ABC will be too expensive, be too ineffective, and will take too long to implement – if ever Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Positives Of Production Negatives Of Production Automated Instantaneous Infinite Detail AccountingProduction

65. © Dr Kelvyn Youngman, Sep 201365 MRP/ABC – Local/Local Cloud So lets add these to our cloud – and then lets read them – accounting side first Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Positives Of Production Negatives Of Production Automated Instantaneous Infinite Detail AccountingProduction Because ABC is automated, instantaneous, and provides infinite detail And because ABC will be too expensive, too ineffective, and will take too long

66. © Dr Kelvyn Youngman, Sep 201366 MRP/ABC – Local/Local Cloud What then of productions suggestion? Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Positives Of Production Negatives Of Production Automated Instantaneous Infinite Detail AccountingProduction Because ABC is automated, instantaneous, and provides infinite detail And because ABC will be too expensive, too ineffective, and will take too long

67. © Dr Kelvyn Youngman, Sep 201367 MRP/ABC – Local/Local Cloud Production says that MRP will increase output, work will be In-Full & On-Time, and there is full tracking Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Automated Instantaneous Infinite Detail Accounting Because ABC is automated, instantaneous, and provides infinite detail And because ABC will be too expensive, too ineffective, and will take too long Production Negatives Of Production

68. © Dr Kelvyn Youngman, Sep 201368 MRP/ABC – Local/Local Cloud Accounting says that MRP will be too expensive, be too ineffective, and will take far too long to implement – like last time Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail Production Because ABC is automated, instantaneous, and provides infinite detail And because ABC will be too expensive, too ineffective, and will take too long Accounting

69. © Dr Kelvyn Youngman, Sep 201369 MRP/ABC – Local/Local Cloud Lets add these to our cloud as well – and read them – this time production side first Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

70. © Dr Kelvyn Youngman, Sep 201370 MRP/ABC – Local/Local Cloud So now we do have a conflict between the two sides, the two parts, the two groups. Each with positive intent and integrity Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

71. © Dr Kelvyn Youngman, Sep 201371 MRP/ABC – Local/Local Cloud But there is something more … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

72. © Dr Kelvyn Youngman, Sep 201372 MRP/ABC – Local/Local Cloud … this is an argument of two sides about solutions! Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

73. © Dr Kelvyn Youngman, Sep 201373 MRP/ABC – Local/Local Cloud All dialectic arguments are positive, they are of positive intent as we have already noted, and they are about solutions Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

74. © Dr Kelvyn Youngman, Sep 201374 MRP/ABC – Local/Local Cloud People dont sit around worrying about the problem, they react, and they try to implement a solution Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

75. © Dr Kelvyn Youngman, Sep 201375 MRP/ABC – Local/Local Cloud And do you see that there is no mention here of the problems that we are each trying to address? Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

76. © Dr Kelvyn Youngman, Sep 201376 MRP/ABC – Local/Local Cloud The problems are here but they are buried and we will uncover them in the section after the next Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

77. © Dr Kelvyn Youngman, Sep 201377 MRP/ABC – Local/Local Cloud And note that productions solution, although good, also appears to have good reasons why it hasnt been implemented yet Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

78. © Dr Kelvyn Youngman, Sep 201378 MRP/ABC – Local/Local Cloud And the same for accounting, the solution is good, but it too has good reasons why it hasnt been implemented yet Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

79. © Dr Kelvyn Youngman, Sep 201379 MRP/ABC – Local/Local Cloud Now, we used to list potential solutions and the reasons why they havent, or indeed, shouldnt be implemented … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

80. © Dr Kelvyn Youngman, Sep 201380 MRP/ABC – Local/Local Cloud … have we forgotten how or indeed why we did this? Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

81. © Dr Kelvyn Youngman, Sep 201381 MRP/ABC – Local/Local Cloud Many times we must go through this dialectic process before we can do anything else … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

82. © Dr Kelvyn Youngman, Sep 201382 MRP/ABC – Local/Local Cloud … and maybe the solution is indeed here and we can find it by working through the issues – finding erroneous assumptions Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

83. © Dr Kelvyn Youngman, Sep 201383 MRP/ABC – Local/Local Cloud However, people must be allowed to show their own solutions first because they have worked very hard on them Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

84. © Dr Kelvyn Youngman, Sep 201384 MRP/ABC – Local/Local Cloud And they are not open to any other solutions until they have had the opportunity to fully explain and to understand their own first Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

85. © Dr Kelvyn Youngman, Sep 201385 MRP/ABC – Local/Local Cloud Now, lets leave this for the time being as is and we will return to it and solve it didactically in Session Two Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

86. © Dr Kelvyn Youngman, Sep 201386 MRP/ABC – Local/Local Cloud And now that weve learnt how to populate this diagram using this simple example … Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

87. © Dr Kelvyn Youngman, Sep 201387 MRP/ABC – Local/Local Cloud... lets turn to use this same skill-set to help us navigate through difficult conversations Successful Business Better Production Better Cost Control The Newest ABC Accounting System The Newest MRP Production System Too expensive Too Ineffective Too long to get Increase Output In-Full On-Time Full Tracking Too expensive Too Ineffective Too long to get Automated Instantaneous Infinite Detail AccountingProduction And because MRP will be too expensive, too ineffective, and will take too long Because ABC is automated, instantaneous, and provides infinite detail Because MRP will increase output, production in-full on-time, and full tracking And because ABC will be too expensive, too ineffective, and will take too long

88. © Dr Kelvyn Youngman, Sep 201388 Two Types Of Cloud Session One Difficult Conversations

89. © Dr Kelvyn Youngman, Sep 201389 Two Types Of Cloud Harvard Negotiation Project Difficult Conversations 1999 Douglas Stone Bruce Patton Sheila Heen Getting To Yes 1981 Roger Fisher William Ury Bruce Patton Getting Past No 1991 William Ury

90. © Dr Kelvyn Youngman, Sep 201390 Two Types Of Cloud Crucial Conversations 2002 Kerry Patterson Joseph Grenny Ron McMillan, Al Switzler Opposing Opinions, Strong Emotions, High Stakes

91. © Dr Kelvyn Youngman, Sep 201391 Difficult Conversations – Local/Local Cloud Lets return to our basic format – and lets read through the matrix and an arm of the cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

92. © Dr Kelvyn Youngman, Sep 201392 Difficult Conversations – Local/Local Cloud Anywhere that I use words that are key, and that are from the book Difficult Conversations, I will underline them Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

93. © Dr Kelvyn Youngman, Sep 201393 Difficult Conversations – Local/Local Cloud The cloud and matrix is the perfect tool for mapping difficult conversations – but you may know that already Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

94. © Dr Kelvyn Youngman, Sep 201394 Difficult Conversations – Local/Local Cloud In fact we have already done much of the hard work here by virtue of drawing the issues out as a cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

95. © Dr Kelvyn Youngman, Sep 201395 Difficult Conversations – Local/Local Cloud Things that we already do well include the objective statement of the conflict … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

96. © Dr Kelvyn Youngman, Sep 201396 Difficult Conversations – Local/Local Cloud … and the realisation that there are deeper and more rational needs for both sides – which are not in conflict … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

97. © Dr Kelvyn Youngman, Sep 201397 Difficult Conversations – Local/Local Cloud … and that there is some sort of common objective that binds us together in one system Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

98. ???? © Dr Kelvyn Youngman, Sep 201398 Difficult Conversations – Local/Local Cloud However, when we approach a difficult conversation, one we are avoiding, one we have practiced over and over in our minds … ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

99. © Dr Kelvyn Youngman, Sep 201399 Difficult Conversations – Local/Local Cloud … one we are likely to blurt out, get entirely wrong, and only end up making things worse … ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

100. © Dr Kelvyn Youngman, Sep 2013100 Difficult Conversations – Local/Local Cloud … well we come to it not knowing a great deal about the other side, we may think that we know, but we dont know for sure ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

101. © Dr Kelvyn Youngman, Sep 2013101 Difficult Conversations – Local/Local Cloud We dont know the positives of their solution … ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Our View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Their View

102. © Dr Kelvyn Youngman, Sep 2013102 Difficult Conversations – Local/Local Cloud … we dont know their negatives of our solution … ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Our View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Their View

103. © Dr Kelvyn Youngman, Sep 2013103 Difficult Conversations – Local/Local Cloud … and we dont know their needs ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Our View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Their View

104. © Dr Kelvyn Youngman, Sep 2013104 Difficult Conversations – Local/Local Cloud … and we may not even have sat down to understand what it is in common that we are seeking, for there surely is commonality ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

105. © Dr Kelvyn Youngman, Sep 2013105 Difficult Conversations – Local/Local Cloud If there was no commonality there would be no conflict ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

106. © Dr Kelvyn Youngman, Sep 2013106 Difficult Conversations – Local/Local Cloud We must really care about the interests of the other side – not just our own ? Need Of Our Part ? Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part ? ? Their ViewOur View ???? Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

107. © Dr Kelvyn Youngman, Sep 2013107 Difficult Conversations – Local/Local Cloud We do know, however, of our own positive intent and we do know of the negative impact of their proposal Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part ? ? Their ViewOur View ???? Because of the positive intent of our part And because of the negative impact of their part

108. © Dr Kelvyn Youngman, Sep 2013108 Difficult Conversations – Local/Local Cloud But, we dont know their positive intent and we dont know the negative impact of our proposal Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

109. © Dr Kelvyn Youngman, Sep 2013109 Difficult Conversations – Local/Local Cloud If we present our view of our side it will be our positive intent when we havent waited to listen to our negative impact upon them Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

110. © Dr Kelvyn Youngman, Sep 2013110 Difficult Conversations – Local/Local Cloud If we present our view of their side it will be their negative impact upon us when we havent waited to listen to their positive intent Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

111. © Dr Kelvyn Youngman, Sep 2013111 Difficult Conversations – Local/Local Cloud This only exacerbates the situation Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

112. © Dr Kelvyn Youngman, Sep 2013112 Difficult Conversations – Local/Local Cloud Do you see why they might quickly believe that we dont understand them, and we, that they dont understand us? Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

113. © Dr Kelvyn Youngman, Sep 2013113 Difficult Conversations – Local/Local Cloud Seeking to understand requires that each side actively listens to the other sides intent and the other sides impact Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

114. © Dr Kelvyn Youngman, Sep 2013114 Difficult Conversations – Local/Local Cloud In fact there are 3 levels of understanding that we need to attend to; facts, feelings, and sense of identity Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

115. © Dr Kelvyn Youngman, Sep 2013115 Difficult Conversations – Local/Local Cloud This is where a 3 rd person, an outsider, or a facilitator, or a counsellor, can be of special benefit in providing clarity Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

116. © Dr Kelvyn Youngman, Sep 2013116 Difficult Conversations – Local/Local Cloud Alan Leader noted in 2010 from in his experience of using clouds for mediation that … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

117. © Dr Kelvyn Youngman, Sep 2013117 Difficult Conversations – Local/Local Cloud Many initial statements which seem to fit the four boxes will actually tend to be assumptions Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

118. © Dr Kelvyn Youngman, Sep 2013118 Difficult Conversations – Local/Local Cloud However, now with the matrices present, we have a much better way to sort through the assumptions Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

119. © Dr Kelvyn Youngman, Sep 2013119 Difficult Conversations – Local/Local Cloud Our own particular challenge is to sometimes be involved as 1 st person and also to be able to step out to 3 rd person as well Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their ViewOur View Because of the positive intent of our part And because of the negative impact of their part And because of the negative impact of our part Because of the positive intent of their part

120. © Dr Kelvyn Youngman, Sep 2013120 Difficult Conversations – Local/Local Cloud We ought to be discussing objective facts, but the objective facts are always subjectively interpreted Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of the positive facts of our part And because of the negative facts of their part And because of the negative facts of our part Because of the positive facts of their part

121. © Dr Kelvyn Youngman, Sep 2013121 Difficult Conversations – Local/Local Cloud Although they are certainly are no less valid for our subjective interpretation Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts of our part And because of our negative facts of their part And because of their negative facts of our part Because of their positive facts of their part

122. © Dr Kelvyn Youngman, Sep 2013122 Difficult Conversations – Local/Local Cloud Our own feelings are valid and we should express them … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Feelings Of Their Part Positive Feelings Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings of our part And because of our negative facts and feelings of their part And because of their negative facts of our part Because of their positive facts of their part

123. © Dr Kelvyn Youngman, Sep 2013123 Difficult Conversations – Local/Local Cloud … and the other sides feelings are equally valid and they should also express them too Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Feelings Of Their Part Positive Feelings Of Our Part Negative Feelings Of Our Part Positive Feelings Of Their Part Their ViewOur View Because of our positive facts and feelings of our part And because of our negative facts and feelings of their part And because of their negative facts and feelings of our part Because of their positive facts and feelings of their part

124. © Dr Kelvyn Youngman, Sep 2013124 Difficult Conversations – Local/Local Cloud Finally, deep down, we are all trying to protect our own sense of identity Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Identity Of Their Part Positive Identity Of Our Part Negative Identity Of Our Part Positive Identity Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

125. © Dr Kelvyn Youngman, Sep 2013125 Difficult Conversations – Local/Local Cloud Protect Our Sense Of Identity Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Identity Of Their Part Positive Identity Of Our Part Negative Identity Of Our Part Positive Identity Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part And I have always placed this in the objective as a kind of test, I encourage you to do so also, and then to list any assumptions

126. © Dr Kelvyn Youngman, Sep 2013126 Difficult Conversations – Local/Local Cloud Now be very careful … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

127. © Dr Kelvyn Youngman, Sep 2013127 Difficult Conversations – Local/Local Cloud … it is one thing for each side to describe their own facts, their own feelings, and their own sense of identity … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

128. © Dr Kelvyn Youngman, Sep 2013128 Difficult Conversations – Local/Local Cloud … it is a totally different thing to evaluate the other sides facts, the other sides feelings, and the other sides identity issues Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

129. © Dr Kelvyn Youngman, Sep 2013129 Difficult Conversations – Local/Local Cloud That is when we let our own emotions get in the way Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

130. © Dr Kelvyn Youngman, Sep 2013130 Difficult Conversations – Local/Local Cloud For safetys sake use Peter Blocks dictum; describe dont evaluate Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

131. © Dr Kelvyn Youngman, Sep 2013131 Difficult Conversations – Local/Local Cloud And the test is that if you can put the word stupid on the end of a sentence, then you have made an evaluation not a description Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Facts Of Their Part Positive Facts Of Our Part Negative Facts Of Our Part Positive Facts Of Their Part Their ViewOur View Because of our positive facts and feelings and identity of our part And because of our negative facts and feelings and identity of their part And because of their negative facts and feelings and identity of our part Because of their positive facts and feelings and identity of their part

132. Blame And because of the negative impact of our part Blame Because of the positive intent of their part Because of the positive intent of our part And because of the negative impact of their part © Dr Kelvyn Youngman, Sep 2013132 Difficult Conversations – Local/Local Cloud In the mis-understanding that subsequently arises, it is very easy to then move towards a Blame Frame of the other side Common Objective Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View

133. © Dr Kelvyn Youngman, Sep 2013133 Difficult Conversations – Local/Local Cloud Such a move is very simple and it absolves us, our side, of any responsibility, or of any contribution … Common Objective Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View Blame And because of the negative impact of our part Blame Because of the positive intent of their part Because of the positive intent of our part And because of the negative impact of their part

134. © Dr Kelvyn Youngman, Sep 2013134 Difficult Conversations – Local/Local Cloud … however in any two-sided story there will always be contribution, it is ours and it requires honest introspection Common Objective Contribution Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Contribution Want Of Our Part Contribution Negative Impact Of Their Part Contribution Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View Blame And because of the negative impact of our part Blame Because of the positive intent of their part Contribution Because of the positive intent of our part Contribution And because of the negative impact of their part

135. © Dr Kelvyn Youngman, Sep 2013135 Difficult Conversations – Local/Local Cloud And of course we can change sides and they will blame us without even considering their own contribution … Common Objective Blame Need Of Our Part Contribution Need Of Their Part Contribution Want Of Their Part Blame Want Of Our Part Blame Negative Impact Of Their Part Blame Positive Intent Of Our Part Contribution Negative Impact Of Our Part Contribution Positive Intent Of Their Part Their ViewOur View Blame Because of the positive intent of our part Blame And because of the negative impact of their part Contribution And because of the negative impact of our part Contribution Because of the positive intent of their part

136. © Dr Kelvyn Youngman, Sep 2013136 Difficult Conversations – Local/Local Cloud This may be the situation where we actually start-off from … Common Objective Contribution Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Contribution Want Of Our Part Contribution Negative Impact Of Their Part Contribution Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View Contribution Because of the positive intent of our part Contribution And because of the negative impact of their part Blame And because of the negative impact of our part Blame Because of the positive intent of their part

137. © Dr Kelvyn Youngman, Sep 2013137 Difficult Conversations – Local/Local Cloud … but with the tools and understanding that we have, this is not where we should end up! Common Objective Contribution Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Contribution Want Of Our Part Contribution Negative Impact Of Their Part Contribution Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View Contribution Because of the positive intent of our part Contribution And because of the negative impact of their part Blame And because of the negative impact of our part Blame Because of the positive intent of their part

138. © Dr Kelvyn Youngman, Sep 2013138 Difficult Conversations – Local/Local Cloud Common Objective Contribution Need Of Our Part Blame Need Of Their Part Blame Want Of Their Part Contribution Want Of Our Part Contribution Negative Impact Of Their Part Contribution Positive Intent Of Our Part Blame Negative Impact Of Our Part Blame Positive Intent Of Their Part Their ViewOur View Contribution Because of the positive intent of our part Contribution And because of the negative impact of their part Blame And because of the negative impact of our part Blame Because of the positive intent of their part Please take the time to read Difficult Conversations or Crucial Conversations – there is much we can learn from these sources

139. © Dr Kelvyn Youngman, Sep 2013139 Two Types Of Cloud Session One Where Are The UDEs ?

140. © Dr Kelvyn Youngman, Sep 2013140 Where Are The UDEs? – Local/Local Cloud OK, lets return to our basics once again Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our positives we will gain And to avoid their negatives we would otherwise gain And to avoid our negatives they would otherwise gain Because of their positives they will gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

141. © Dr Kelvyn Youngman, Sep 2013141 Where Are The UDEs? – Local/Local Cloud You see we havent yet addressed the problems, but I hope that by now that we have enough skill to follow where they are hiding Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain Because of our positives we will gain And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

142. © Dr Kelvyn Youngman, Sep 2013142 Where Are The UDEs? – Local/Local Cloud If two sides are in conflict, if two sides are embroiled in a difficult conversation for example … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain Because of our positives we will gain And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

143. © Dr Kelvyn Youngman, Sep 2013143 Where Are The UDEs? – Local/Local Cloud … then there must be a cause lurking somewhere Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain Because of our positives we will gain And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

144. © Dr Kelvyn Youngman, Sep 2013144 Where Are The UDEs? – Local/Local Cloud But where is it? We dont see it here Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain Because of our positives we will gain And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

145. © Dr Kelvyn Youngman, Sep 2013145 Where Are The UDEs? – Local/Local Cloud Let me show you where, and then let me explain why Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain Because of our positives we will gain And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Gain Our View Our Positives To Gain

146. © Dr Kelvyn Youngman, Sep 2013146 Where Are The UDEs? – Local/Local Cloud This is where they are – they are hiding in the positive quadrants Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

147. © Dr Kelvyn Youngman, Sep 2013147 Where Are The UDEs? – Local/Local Cloud When we lose a negative, when we remove a problem, the net effect is positive – minus minus is a plus Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their ViewOur View And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

148. © Dr Kelvyn Youngman, Sep 2013148 Where Are The UDEs? – Local/Local Cloud The original problems belong in the positive quadrants as a loss – not perhaps the first place that we would expect to find them Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

149. © Dr Kelvyn Youngman, Sep 2013149 Where Are The UDEs? – Local/Local Cloud We are so busy stating the positive outcomes that we forget to mention the sometimes subtle negatives that will be removed Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

150. © Dr Kelvyn Youngman, Sep 2013150 Where Are The UDEs? – Local/Local Cloud These negatives, in each of these two views, may be entirely different facts from one another … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

151. © Dr Kelvyn Youngman, Sep 2013151 Where Are The UDEs? – Local/Local Cloud … or they could be the same objective fact subject to different interpretations from each of the sides Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

152. © Dr Kelvyn Youngman, Sep 2013152 Where Are The UDEs? – Local/Local Cloud This is vastly simplifying, but I needed to leave it until there was sufficient understanding Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

153. © Dr Kelvyn Youngman, Sep 2013153 Where Are The UDEs? – Local/Local Cloud We will return to these negatives, UDEs in fact, in Session Two Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

154. © Dr Kelvyn Youngman, Sep 2013154 Where Are The UDEs? – Local/Local Cloud So, what then is happening on the negative side of the matrices? Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part And to avoid our negatives they would otherwise gain Because of their positives they will gain & their negatives they will lose Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would otherwise gain Their View Our Negatives To Gain Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our View Our Positives To Gain Our Negatives To Lose

155. © Dr Kelvyn Youngman, Sep 2013155 Where Are The UDEs? – Local/Local Cloud Well, if we lose something that is currently positive and it is not replaced, then that is negative – minus plus is a minus Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would gain & our positives we would lose And to avoid our negatives they would gain & their positives they would lose Because of their positives they will gain & their negatives they will lose Their View Our Negatives To Gain Their Positives To Lose Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our Positives To Lose Our View Our Positives To Gain Our Negatives To Lose

156. Their View Our Negatives To Gain Their Positives To Lose Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our Positives To Lose Our View Our Positives To Gain Our Negatives To Lose © Dr Kelvyn Youngman, Sep 2013156 Where Are The UDEs? – Local/Local Cloud It is the same logic once again Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would gain & our positives we would lose And to avoid our negatives they would gain & their positives they would lose Because of their positives they will gain & their negatives they will lose

157. Their View Our Negatives To Gain Their Positives To Lose Their Positives To Gain Their Negatives To Lose Their Negatives To Gain Our Positives To Lose Our View Our Positives To Gain Our Negatives To Lose © Dr Kelvyn Youngman, Sep 2013157 Where Are The UDEs? – Local/Local Cloud However, a little more clarity might be useful Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our positives we will gain & our negatives we will lose And to avoid their negatives we would gain & our positives we would lose And to avoid our negatives they would gain & their positives they would lose Because of their positives they will gain & their negatives they will lose

158. Their View Our New Negs To Gain Their Positives To Lose Their New Pos To Gain Their Negatives To Lose Their New Negs To Gain Our Positives To Lose Our View Our New Pos To Gain Our Negatives To Lose © Dr Kelvyn Youngman, Sep 2013158 Where Are The UDEs? – Local/Local Cloud Any gains – our original entities here – speak to the future and new outcomes Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our new positives we will gain & our negatives we will lose And to avoid their new negatives we would gain & our positives we would lose And to avoid our new negatives they would gain & their positives they would lose Because of their new positives they will gain & their negatives they will lose

159. Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose © Dr Kelvyn Youngman, Sep 2013159 Where Are The UDEs? – Local/Local Cloud And any loses – our recent addition – speak to the past and our old or current situations Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

160. © Dr Kelvyn Youngman, Sep 2013160 Where Are The UDEs? – Local/Local Cloud We, each side, do implicitly argue over problems that we want to get rid of … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose

161. © Dr Kelvyn Youngman, Sep 2013161 Where Are The UDEs? – Local/Local Cloud … and conversely, benefits that we dont want to lose … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

162. © Dr Kelvyn Youngman, Sep 2013162 Where Are The UDEs? – Local/Local Cloud … but we dont necessarily say so explicitly – and we should Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

163. © Dr Kelvyn Youngman, Sep 2013163 Where Are The UDEs? – Local/Local Cloud Each of these 8 classes is positive in its intent … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

164. © Dr Kelvyn Youngman, Sep 2013164 Where Are The UDEs? – Local/Local Cloud … positive gains we want, negative gains we dont want … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

165. © Dr Kelvyn Youngman, Sep 2013165 Where Are The UDEs? – Local/Local Cloud … loss of negatives we want, loss of positives we dont want Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

166. © Dr Kelvyn Youngman, Sep 2013166 Where Are The UDEs? – Local/Local Cloud And like an old-fashioned mail clerk, we will learn to fire entities into these pigeon holes without even thinking Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

167. © Dr Kelvyn Youngman, Sep 2013167 Where Are The UDEs? – Local/Local Cloud In any early stage of a sale, or a negotiation, or a relationship, this process is being carried out either consciously or not Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

168. © Dr Kelvyn Youngman, Sep 2013168 Where Are The UDEs? – Local/Local Cloud But now, at last, I can share with you a kind of simplifying assumption, and it comes from Efrats Cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Because of our new positives we will gain & our old negatives we will lose And to avoid their new negatives we would gain & our old positives we would lose And to avoid our new negatives they would gain & their old positives they would lose Because of their new positives they will gain & their old negatives they will lose

169. © Dr Kelvyn Youngman, Sep 2013169 Two Types Of Cloud Session One Security & Satisfaction

170. © Dr Kelvyn Youngman, Sep 2013170 Security & Satisfaction – Local/Local Cloud This is how it looks in its most basic form … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Insecurity & Dissatisfaction Security & Satisfaction Insecurity & Dissatisfaction Security & Satisfaction Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

171. © Dr Kelvyn Youngman, Sep 2013171 Security & Satisfaction – Local/Local Cloud … and if we flesh it out a bit more Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

172. © Dr Kelvyn Youngman, Sep 2013172 Security & Satisfaction – Local/Local Cloud Security and satisfaction deals with the respective partys positives … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

173. © Dr Kelvyn Youngman, Sep 2013173 Security & Satisfaction – Local/Local Cloud … and insecurity and dissatisfaction deals with the respective partys negatives Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

174. © Dr Kelvyn Youngman, Sep 2013174 Security & Satisfaction – Local/Local Cloud Go back to the previous series with positives & negatives gained & lost and these statements will help verbalise what is needed Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

175. © Dr Kelvyn Youngman, Sep 2013175 Security & Satisfaction – Local/Local Cloud And once we know where everything should lie … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

176. © Dr Kelvyn Youngman, Sep 2013176 Security & Satisfaction – Local/Local Cloud … once we know how to fill out the cloud, and the matrix, then we are able to do one of two things Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

177. © Dr Kelvyn Youngman, Sep 2013177 Security & Satisfaction – Local/Local Cloud Firstly, we are in a position to build a win-win from this apparent local/local conflict, and that may be all that is required … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

178. © Dr Kelvyn Youngman, Sep 2013178 Security & Satisfaction – Local/Local Cloud … and if not, then secondly, we may be able to build a new win- win from a more systemic perspective, a local/global cloud … Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

179. © Dr Kelvyn Youngman, Sep 2013179 Security & Satisfaction – Local/Local Cloud … and this development will be the focus of Session Two Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

180. © Dr Kelvyn Youngman, Sep 2013180 Security & Satisfaction – Local/Local Cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View So lets conclude Session One with what we have done so far And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

181. © Dr Kelvyn Youngman, Sep 2013181 Security & Satisfaction – Local/Local Cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View Local/local clouds are usually about solutions, not problems, but we now know where to map the problems to as well … And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

182. © Dr Kelvyn Youngman, Sep 2013182 Security & Satisfaction – Local/Local Cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View … local/local clouds are often about difficult conversations that can go sour, but we now know how to best minimise this … And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

183. © Dr Kelvyn Youngman, Sep 2013183 Security & Satisfaction – Local/Local Cloud Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Our Insecurity & Dissatisfaction With Their Part Our Security & Satisfaction With Our Part Their Insecurity & Dissatisfaction With Our Part Their Security & Satisfaction With Their Part Their ViewOur View … and finally all of these issues arise as a consequence of positive intent – and that perhaps is the most important point of all And because of their insecurity and dissatisfaction with our part Because of their security and satisfaction with their part Because of our security and satisfaction with our part And because of our insecurity and dissatisfaction with their part

184. © Dr Kelvyn Youngman, Sep 2013184 Two Types Of Cloud youngman@dbrmfg.co.nz www.dbrmfg.co.nz End Session One LinkedIn TLS Group (TOC Lean Six Sigma)

185. © Dr Kelvyn Youngman, Sep 2013185 Back of the Book Car Park

186. © Dr Kelvyn Youngman, Sep 2013186 Contrasting In Crucial Conversations, stating what we arent about and what we are about is called contrasting Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Positive Intent Of Our Part Negative Impact Of Our Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

187. © Dr Kelvyn Youngman, Sep 2013187 Communication We quickly criticise their shortcoming which we can see and we withhold praise for their positives which we cant see Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

188. © Dr Kelvyn Youngman, Sep 2013188 Confirmation Bias We tend towards confirming our positives, and the negative implications of differing views in-turn reinforces our positives Common Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negative Impact Of Their Part Positive Intent Of Our Part Negative Impact Of Our Part Positive Intent Of Their Part Their View Our View And because of the negatives of our part that they would otherwise gain Because of the positives of their part that they will gain Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain

189. © Dr Kelvyn Youngman, Sep 2013189 Being & Becoming Jeremy Schwartz, October 2013 Exist Becoming Be Not Change Falseness fiction Adaption movement, evolution, flow Decay pain, death Perfection permanence Being Becoming Because of the adaption of Becoming that would be gained And because of the falseness of Being that we would otherwise be gained And because of the decay of Becoming that would otherwise be gained Because of the perfection of Being that would be gained

190. © Dr Kelvyn Youngman, Sep 2013190 Toyota – Local/Global Cloud Lets look at another way to change the sign in a quadrant Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Problem Of The Whole Solution Of The Whole Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

191. © Dr Kelvyn Youngman, Sep 2013191 Toyota – Local/Global Cloud Shoichiro Toyodas aspiration to build First-Class cars belongs in the future positive – its a vision Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Problem Of The Whole First-Class Cars Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

192. © Dr Kelvyn Youngman, Sep 2013192 Toyota – Local/Global Cloud He wanted to move away from his then current reality of Third-Class cars Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Third-Class Cars First-Class Cars Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

193. © Dr Kelvyn Youngman, Sep 2013193 Toyota – Local/Global Cloud And Toyota followed Henry Fords belief that profit is the "inevitable conclusion of work well done." Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Third-Class Cars First-Class Cars Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

194. © Dr Kelvyn Youngman, Sep 2013194 Toyota – Local/Global Cloud Leans misplaced interpretation on reducing waste is a simple mistake of means for ends Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Problem Of The Whole Reduce Waste Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

195. © Dr Kelvyn Youngman, Sep 2013195 Toyota – Local/Global Cloud This time it is a reflection in the positive quadrant of the need to remove something from the negative quadrant Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Wasted Effort Reduce Waste Detriments To The Part Benefits To The Part And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

196. © Dr Kelvyn Youngman, Sep 2013196 Toyota – Local/Global Cloud Always work outwards from the initial change matrix and these things will map for you Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Negatives Of The Problem Positives Of The Solution Detriments Of The Solution Benefits Of The Problem And because of the detriments of any change Because of the benefits of the status quo Because of the positives of the solution And because of the negatives of the problem

197. © Dr Kelvyn Youngman, Sep 2013197 Back of the Book Standard Diagrams

198. © Dr Kelvyn Youngman, Sep 2013198 Dialectic Standard Diagram – Local/Local Cloud Text Line One Text Line Two Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Their ViewOur View Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Because of the positives of their part that they will gain And because of the negatives of our part that they would otherwise gain

199. © Dr Kelvyn Youngman, Sep 2013199 Dialectic Condensing – Local/Local Cloud One more mouse/key click to condense in 4 second animation Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Because of the positives of their part that they will gain And because of the negatives of our part that they would otherwise gain

200. © Dr Kelvyn Youngman, Sep 2013200 Dialectic Expanding – Local/Local Cloud One more mouse/key click to expand back out 4 second animation Objective Need Of Our Part Need Of Their Part Want Of Their Part Want Of Our Part Negatives Of Their Part Positives Of Our Part Negatives Of Our Part Positives Of Their Part Because of the positives of our part that we will gain And because of the negatives of their part that we would otherwise gain Because of the positives of their part that they will gain And because of the negatives of our part that they would otherwise gain

201. © Dr Kelvyn Youngman, Sep 2013201 Didactic Standard Diagram – Local/Global Cloud Text Line One Text Line Two Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Because of the benefits of the status quo And because of the detriments of any change Problem Of The Whole Solution Of The Whole Detriments To The Part Benefits To The Part Because of the positives of the solution And because of the negatives of the problem

202. Detriments To The Part Benefits To The Part Problem Of The Whole Solution Of The Whole © Dr Kelvyn Youngman, Sep 2013202 Didactic Expanding – Local/Global Cloud One more mouse/key click to expand out 4 second animation Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Because of the benefits of the status quo And because of the detriments of any change Because of the positives of the solution And because of the negatives of the problem

203. © Dr Kelvyn Youngman, Sep 2013203 Didactic Expanded – Local/Global Cloud As teachers our view is the global view and the need of the whole, and the ones being taught hold the local view and the need of the part Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Because of the benefits of the status quo And because of the detriments of any change Because of the positives of the solution And because of the negatives of the problem Problem Of The Whole Solution Of The Whole Detriments To The Part Benefits To The Part Local ViewGlobal View

204. © Dr Kelvyn Youngman, Sep 2013204 Didactic Condensing – Local/Global Cloud One more mouse/key click to condense back in 4 second animation Objective Need Of The Whole Need Of The Part Want Of The Part Want Of The Whole Because of the benefits of the status quo And because of the detriments of any change Because of the positives of the solution And because of the negatives of the problem Problem Of The Whole Solution Of The Whole Detriments To The Part Benefits To The Part

205. © Dr Kelvyn Youngman, Sep 2013205 Construction Lines

206. Text Line © Dr Kelvyn Youngman, Sep 2013206 Dialectic/Didactic Standard Diagram Text Line Dialectic Argument – Part to PartDidactic Argument – Part to Whole Text Line One Text Line Two

207. © Dr Kelvyn Youngman, Sep 2013207 Their View Our New Negs To Gain Their Old Pos To Lose Their New Pos To Gain Their Old Negs To Lose Their New Negs To Gain Our Old Pos To Lose Our View Our New Pos To Gain Our Old Negs To Lose Problem Of The Whole Solution Of The Whole Detriments To The Part Benefits To The Part Local ViewGlobal View