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Copyright SIEP B.V.. Managing Rule Breaking WHAT? A simple tool that explains why people break rules WHY? To help establish a culture of compliance and.

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Presentation on theme: "Copyright SIEP B.V.. Managing Rule Breaking WHAT? A simple tool that explains why people break rules WHY? To help establish a culture of compliance and."— Presentation transcript:

1 Copyright SIEP B.V.

2 Managing Rule Breaking

3 WHAT? A simple tool that explains why people break rules WHY? To help establish a culture of compliance and working safely that will assist in achieving Goal Zero HOW? By helping to understand why people break rules and how to manage and change this behaviour

4 Types of Rule Breaking: Errors Slips Doing something one did not mean to You decide to stop adding sugar to your coffee and then find yourself doing it anyway Lapses Forget to carry out an action You are on your way to work when the thought strikes you: Did I lock the door? Mistakes The chosen plan was wrong The doctor makes a wrong diagnosis and as a result prescribes the wrong medicine

5 Types of Rule Breaking: Violations Unintentional Incorrect/unclear rules or faulty communication and training Because they did not know the procedures operators were not using correct PPE Situational Impossible to do the job without breaking the rules due to lack of resources A technician discovered that the tool they were supposed to use does not fit in the space available. They used a different tool instead Optimising More convenient, profitable, pleasing the boss, fun Organisational: For the benefit of the organisation/boss Not to cause any production losses a maintenance worker decides to fix a broken relay without turning off the electricity supply Personal: For the benefit of the individual In order to get home in time a person is driving 70 km/h where the speed limit is 50 km/h

6 Types of Rule Breaking: Special Violations Reckless Optimising Violation A rule was violated without thinking or caring about the consequences Drunk Driving Routine Any violation that has become the normal way of doing things Crossing the street on the red light whenever there are no cars Exceptional Novel, extreme situations for which there is no guidance A man dies while trying to save a child

7 When a hazard is present Violation + Error = DISASTER

8 Procedures and Practices Questionnaire Individually: Complete the Procedures and Practices Questionnaire In Groups: Compute the group average for each violation types If the average is less than a critical score discuss that type of rule breaking If several areas are identified, focus on Exceptional Violations last If routine violations are identified What was the original violation type?

9 Discussion Discuss your scores with the group: Is there a certain type of rule breaking that might be an issue? Which category is it? What type of problem does it cause? Why? Is there specific rule or procedure causing it? Do you have any own examples? What were the specific problems there?

10 Action Plan How can we be more compliant? What are you going to do? Who will do it? When will it be done? Who and when will review it? Is your Action Plan SMART: Specific? Measurable? Achievable? Realistic? Time based?

11 Full version of this presentation is available to Hearts and Minds customers. Full Hearts & Minds presentations include facilitator notes, extra theory, slides and workshop activities If you would like to purchase any of the brochures in the Hearts and Minds Toolkit, please visit www.energyinst.org/heartandminds


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