Presentation on theme: "FACILITATOR NOTES THEORY:"— Presentation transcript:
1FACILITATOR NOTES THEORY: The Hearts and Minds safety program was developed by Shell 2002, after years of co-operation with leading universities in Leiden, Manchester and Aberdeen. The program is being successfully applied in different industries around the world.The Hearts and Minds Toolkit assists in creating and maintaining change in the organisational safety culture by involving all staff in managing Health, Safety and Environment.All the tools can be used in short sessions as well as parts of longer workshops.In order to make the workshop materials attractive and fun to use, a lot of attention has been given to the design and colours.The complete Toolkit as well as separate brochures can be ordered via:The Energy institute:All the profits are devoted to further development and updating of the tools as well as on HSSE related academic research.
3Improving Supervision WHAT?A simple tool that helps to identify non-technical problems in supervision andsuggests ways to manage themWHY?Good supervision can prevent incidents from happeningHOW?By improving Supervisors’ non-technical skills
4What makes a good Supervisor? A good supervisor is excellent (Super) at performing the job, in a safe way and has a foresight (Vision) to manage unexpected events.
5HSE Performance over time Technologyand standardsBehaviourVisible leadership / personal accountabilityShared purpose & beliefAligned performance commitment & external viewHSE delivers business valueHSEManagementSystemsEngineering improvementsHardware improvementsSafety emphasisE&H ComplianceImprovedcultureIntegrated HSE-MSReportingAssuranceCompetenceRisk ManagementIncident rateTime
7Team Leadership Involve the team Ask for current issues and new ideas Be a role modelGive feedbackAdmit to errorsConcentrate on the problem not a personConcentrate on common goalsDiscuss the differences
8Motivation and TrustProvide freedom to work and experiment (within the approved safety regulations)Encourage good performanceShow concernBe consistent
9Job Planning Plan-Do-Review-and-Feedback Be prepared for rule breaking Be proactiveAlways have a “Plan B”
10Responding to Technical Problems Be proactiveUse problems for coachingCoach your team on how to recognise the problemsChoose your moment to step in
11Action, Evaluation, Improvement Do It and Review It Monitor the performanceDo NOT compromise on safetySearch for solutions that maintain and improve safety and production levelsAsk for commentsEVALUATION AND IMPROVEMENTAsk your team:How did it go?What needs to be improved?How are we going to improve it?
12Identifying the appropriate leadership style for your crew MotivationHIGHLOWTeachingTellingParticipatingDelegatingCrew CompetenceLOWHIGH
13Full version of this presentation is available to Hearts and Minds customers. Full Hearts & Minds presentations include facilitator notes, extra theory, slides and workshops If you would like to purchase the Improving Supervision brochure, please visit