Presentation on theme: "Office 365 for education Customer Deck"— Presentation transcript:
1Office 365 for education Customer Deck < INSERT DATE >
2Cloud Services in Education ENTERPRISE CLASS SECURITY, RELIABILITY, AND PRIVACYMEET STUDENT AND EDUCATOR NEEDSLEARNING FROM ANYWHERELOWER COSTS“We can close the technology gap between rich and poor districts and level the playing field for students regardless of where they live. Because they are ‘in the cloud,’ Kentucky schools will always stay up-to- date with the latest innovations.”Dr. Terry Holliday, Kentucky Commissioner of EducationSome of our colleges didn’t even offer services. Now they have a suite of sophisticated collaboration services that will go a long way to support our mandate for preparing students for the working world.”Bill Gray, CIO Technical College System of Georgia“Budgets are getting smaller,. Requirements are getting larger. Data is getting even larger still.” Microsoft “helps us meet those demands without having to purchase and manage the infrastructure that we would need if we created our own solution.”Chris Spice, Assistant Director of Information Services, University of UlsterMicrosoft “offers the administrative control and privacy that we needed for our student service, helping us conform to the Children’s Internet Protection Act.”Fred Baker, Technology Director Coos Bay School District, CaliforniaThis slide talks about the trends driving changes in education and what we are hearing from our customers. Use this slide to set the stage for the FOP conversation.Meet Student and Educator Needs – educational institutions need to respond to the needs of both students and educators. Prepare students for the future and enhance the current learning environmentLearning from Anywhere – students and educators want access from anywhere, from the devices that they use mostLower Costs – constant pressure to decrease cost of IT services, while at the same time enhancing the tools and level of service you provide for your educational institutionEnterprise Class Security, Reliability and Privacy – demands on educational institutions are just the same as in the enterprise world. Educational institutions need the same enterprise class security, reliability and privacy levels.
4Announcing Office 365 for education BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR EDUCATIONAL INSTITUTIONS OF ALL SIZES. Microsoft® Office 365 delivers the power of cloud productivity to educational institutions of all sizes, helping to save time, money and free up valued resources. Office 365 combines the familiar Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services: Exchange Online, SharePoint Online and Lync Online. Office 365 is simple to use and easy to administer – all backed by the robust security and guaranteed reliability you expect from a world-class service provider.Microsoft Office 365 Includes:Microsoft® Office Professional PlusThe world’s leading productivity tool now seamlessly connected and delivered with cloud services – for the best productivity experience across the PC, Phone and Browser.Exchange OnlineCloud-based , calendar and contacts with always-up-to-date protection from viruses and spam.SharePoint OnlineCloud-based service for creating sites to connect colleagues, partners and customers.Lync OnlineCloud-based instant messaging, presence, and online meeting experiences with PC-audio, video conferencing and screen sharing.Key Microsoft Office 365 Benefits:Anywhere-access to , documents, contacts, and calendars on nearly any deviceWork seamlessly with Microsoft Office and the other programs your users already count on everydayBusiness-class features including IT-level phone support, guaranteed 99.9% uptime, geo-redundancy, and disaster recoveryLatest version of Business Productivity Online Suite (BPOS), which has millions of business users todayMicrosoft® Office 365 for education provides students with easy-to-use cloud-based productivity tools – while helping educational institutions free up resources. By eliminating the time and effort spent managing servers, IT staff can deliver the latest services to students while still maintaining control. Solutions for K-12K-12 institutions have a very specific set of requirements for cloud-based messaging and collaboration. Microsoft Office 365 for education brings together a rich set of free online solutions built to provide child safety and security to the K-12 market
5Microsoft Office 365 for education Value MEET STUDENT AND EDUCATOR NEEDSLearning Together, SmarterWorks seamlessly with Microsoft Office programs * that users already count on and teaches students new software skills that will help them prepare for the futureProvide sites for students and educators to work together in real time on assignments, group projects, and research – both inside and outside your institutionCommunicate seamlessly from to instant messaging to online classrooms, including audio, video and screen sharingHelps students and educators become more productive with a 25GB mailbox that unifies and voic (Unified Messaging)Makes scheduling easier by showing who and what resources are available, such as projectors or meeting roomsAllow users to see whether other students or educators are onlineWorks seamlessly with Microsoft Office programs * that users already count on and teaches students new software skills that will help them prepare for the futureProvide sites for students and educators to work together in real time on assignments, group projects, and research – both inside and outside your institutionCommunicate seamlessly from to instant messaging to online classrooms, including audio, video and screen sharingHelps students and educators become more productive with a 25GB mailbox that unifies and voic (Unified Messaging)Makes scheduling easier by showing who and what resources are available, such as projectors or meeting roomsAllow users to see whether other students or educators are onlineWorks seamlessly with Microsoft Office programs * that users already count on and teaches students new software skills that will help them prepare for the futureProvide sites for students and educators to work together in real time on assignments, group projects, and research – both inside and outside your institutionCommunicate seamlessly from to instant messaging to online classrooms, including audio, video and screen sharingHelps students and educators become more productive with a 25GB mailbox that unifies and voic (Unified Messaging)Makes scheduling easier by showing who and what resources are available, such as projectors or meeting roomsAllow users to see whether other students or educators are onlineWorks seamlessly with Microsoft Office programs * that users already count on and teaches students new software skills that will help them prepare for the futureProvide sites for students and educators to work together in real time on assignments, group projects, and research – both inside and outside your institutionCommunicate seamlessly from to instant messaging to online classrooms, including audio, video and screen sharingHelps students and educators become more productive with a 25GB mailbox that unifies and voic (Unified Messaging)Makes scheduling easier by showing who and what resources are available, such as projectors or meeting roomsAllow users to see whether other students or educators are onlineWorks seamlessly with Microsoft Office programs * that users already count on and teaches students new software skills that will help them prepare for the futureProvide sites for students and educators to work together in real time on assignments, group projects, and research – both inside and outside your institutionCommunicate seamlessly from to instant messaging to online classrooms, including audio, video and screen sharingHelps students and educators become more productive with a 25GB mailbox that unifies and voic (Unified Messaging)Makes scheduling easier by showing who and what resources are available, such as projectors or meeting roomsAllow users to see whether other students or educators are onlineMEETING STUDENT AND EDUCATOR NEEDSLearning together, smarterLEARNING FROM ANYWHERE*Solve problems from more placesLOWER COSTSIT Control and EfficiencyENTERPRISE CLASS SECURITY, RELIABILITY, AND PRIVACYKeeps you in controlSOnline meeting presentation with pc-to-pc audio and videoDesktop and Application sharing and virtual whiteboardRecording CapabilityInstant messaging25GB mailboxVoic in audio and text formatCo-Authoring in WordPresenceSharing optionsCollaboration supportStatus updateActivitiesMy Sites in SharePointEasily connect with others across the institution with calendar sharing and publishing in OutlookAllow presence awareness across the institution*Requires Microsoft Office 2007 or higher for best experience
6Microsoft Office 365 for education Value Provide users anywhere-access to their , assignments and calendar on nearly any device*Works with devices that students and educators use most -- including PC, Mac, Windows Phone, iPhone, Android and BlackBerry**Rich experience with Outlook Web App on a broad set of browsers or offline access via Office desktop applications on PCs and MacsView and edit assignments with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari, and Chrome)Connect securely* over Internet with HTTPS without the need for VPNLEARNING FROM ANYWHERESolve problems with others from more placesMEETING STUDENT AND EDUCATOR NEEDSLearning together, smarterLEARNING FROM ANYWHERE*Solve problems from more placesLOWER COSTSIT Control and EfficiencyENTERPRISE CLASS SECURITY, RELIABILITY, AND PRIVACYKeeps you in controlWeb applications with cross-browser supportOutlook Web AppAccess to CalendarAccess to shared documentsSeamless mobile access across many devicesAccess to PowerPointAccess to SharePointOffice Hub in Windows Phone 7* Access from mobile devices depends on carrier network quality and availability** Hosted Blackberry service is an add-on service
7Microsoft Office 365 for education Value Reduce the time and effort spent managing and collaboration servers, such as patch upgrades and security updates, while still keeping you in control24/7, IT professional phone support or via electronic ticketingHybrid deployment scenarios allow on-premises and online users to work together seamlesslySimplified management with a single administration center with role based accessEase of interoperability with existing systems, such as Sunguard and Blackboard, through extensible platformLOWER COSTSIT control and efficiencyMEETING STUDENT AND EDUCATOR NEEDSLearning together, smarterLEARNING FROM ANYWHERE*Solve problems from more placesLOWER COSTSIT Control and EfficiencyENTERPRISE CLASS SECURITY, RELIABILITY, AND PRIVACYKeeps you in controlService health portalSimplified Management
9Customers Are Embracing Cloud Productivity with Microsoft Microsoft has been providing cloud productivity services for over 3 years and we have had great success in the marketplace:40 million+ paying customers of Microsoft Online ServicesOver 9000 business customersMore than 500 government entitiesOver 50% of the Fortune 50070% Exchanging from Notes16,000 partners committed to BPOSGlobal reach: Available in 40 countries and localized into 20 languagesDepending on your customer you can pull specific customer references from this site and talk through in this slide:Some of the approved customer quotes:“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.” Ingo Elfering VP, Information Technology Strategy GlaxoSmithKline“Our users consistently rave about the move to Microsoft Online Services, providing familiar, intuitive solutions that we could trust with our business communications.” Chris Millington Global CTO, McDonald’s Corporation“We looked at a variety of cloud-based offerings, and only Microsoft could meet our requirements for reliability. We have already started our rollout, and with Exchange Online, we will consolidate 42 systems into one, reducing our IT costs by at least 30%.” Olivier Baldassari CIO, Rexel Group
10Customer Examples: Deploying Microsoft cloud solutions The Kentucky Department of Education opted for the cloud and implemented a Microsoft-based hosted messaging and collaboration solution. Teachers, staff and students can access information in the cloud virtually anytime, anywhere, through popular Web browsers and from any Internet-connected PC or mobile phone.Purely OnlineMiddlesex University selected Microsoft-based cloud services for their 33,000 students and decided to continue using its Exchange Server–based system for faculty. With a Middlesex was able to expand to meet the growing volume of and also offer students a variety of online tools for collaboration with a single communication platform based on Microsoft technologies.Eastern decided to offer Microsoft cloud-based messaging to their students in conjunction with their previous service. Over 2,200 students enrolled gradually over the first year, plus another 2,600 the following year after the previous service was discontinued. After experiencing the power of cloud and its benefits, Eastern is in the process of moving their alumni to the platform as well.HybridScale Over TimeKentucky Department of Education - The Kentucky Department of Education has selected Microsoft to bring 21st century communications and collaboration tools to more than 700,000 students, faculty and staff statewide. The cloud-based service has already been rolled out to more than half a million people in one of the largest cloud deployments and fastest migrations of all time. The state expects to avoid $6.3 million in operational costs over four years by moving to the cloud withMiddlesex University - Middlesex University serves 33,000 students, with campuses in London and Dubai. The university was using an on-premises system based on Microsoft® Exchange Server that it wanted to expand to meet the growing volume of and to offer students a variety of online tools for collaboration. Middlesex chose Microsoft for its student system and decided to continue using its Exchange Server–based system for faculty. With students have a single account with which to access , a Microsoft Office Live Workspace for storing and sharing documents, Windows Live™ Messenger, and Windows Live SkyDrive™ storage technology. Now, Middlesex can ease the burden of IT management by using a single communication platform based on Microsoft technologies. The new communication and collaboration solution has enhanced the student learning experience at Middlesex University.155Eastern Washington University - Located near Spokane, Eastern Washington University is one of the state’s fastest-growing public institutions. But the university’s hosted service was not user friendly, and the administration wanted to provide a better solution to help students stay in touch with peers and communicate with faculty. Students voted overwhelmingly to replace the existing service with Microsoft® a set of free communication and collaboration services hosted by Microsoft. Students like the familiar user interface of the Windows Live™ Hotmail® Web-based service, and the ability to choose their own user names and share calendars when arranging meetings. In the first two years, more than 6,500 accounts have been activated, totaling 65 percent of the campus population. By retiring the previous service, the university estimates it will save U.S.$70,000 over three years.702
11Continuous Investment 90 Days Roadmap communicatedField, partner and customer inputsRhythm of the ServiceWe have been making continuous investment and upgrades to the services we introduced. We work with our customers and partners and get their input on scenarios and features which helps us identify top features and prioritize towards those.Below is a list of key feature upgrades since BPOS launch:Jan 2010Outlook 2003 ConnectorExchange Online Usage ReportingExpand Languages and MarketsCRM integration with Exchange OnlineDelegate AdministrationMulti-tenant Blackberry Device SupportMarch 201025GB mailbox storage per user defaultExtend SharePoint site collection limitImproved domain managementFile attachments to service requestsSupport for Mac OS X Snow LeopardPublication ProcessEnhance service communication via RSSApril 2010Extend service in 17 additional marketsJuly 2010Hosted Blackberry Administration CenterOffice 2010 supportEnhance Powershell scriptingPreview Q4 2010Update with Exchange Server 2010Update with SharePoint Server 2010Update with Lync Server 2010Office Web AppsFree/Busy co-existenceSingle Sign On with identity federationRedesigned User InterfaceMore administration and access control6-8 Weeks Feature prioritization and dev. sprintsTop feature requests identified
12What’s New in Office 365 Platform Capabilities Voice mail with unified messagingIntegrated personal archivingRetention policies and legal holdExchange control panelFree/busy coexistenceCross premises managementIM & Presence across firewallsGAL/Skill search in SharePointOnline meeting with desktop sharingActivity feedsContact photosClick to communicate from Office contact cardsWindows Live federationMy Sites to manage and share documentsAccess documents offlineImproved Team & Project SitesDocument-level permissions to protect sensitive contentShare documents securely with Extranet SitesCross site collection searchOffice Pro Plus as a subscriptionOffice Web AppsBuilding upon our success in the marketplace and based on what we have heard from our customers, with Office 365 we will be introducing a set of new features across all workloads and the platformYou can also refer to slide #23 in the appendix for a detailed viewNew user interfaceRole based accessIdentity federation (eliminate sign-in client)Multi-factor authentication supportRemove scale limitationPlatformCapabilities
13Office 365 for education Includes… The complete Office experience with services integration in Office 365Simplified user set-up to preconfigure servicesAlways the latest version of the Office apps, including Office Web AppsFamiliar Office user experience to access servicesStore your important assignment, and share expertise using personal My SitesShare assignments and schedules to keep study groups in syncWork effortlessly with other educators or parents by creating sites to share information securely10GB per tenant MB per user25GB MailboxOutlook and Outlook Web AppAnti-Virus/Anti-SpamShared Calendars, Contacts & TasksMobile for most mobile devices including BlackBerry, iPhone, Nokia, Windows PhonePersonal archiving and compliance capabilitiesInstant messaging and presencePC-to-PC audio and video callingClick-to-communicate from Outlook, SharePoint, and other Office ApplicationsOnline classroom with PC-audio, video conferencing and screen sharingSingle click meeting creation and join from OutlookCalendar integration with Outlook and ExchangeOffice Professional PlusWith Microsoft® Office Professional Plus, you get the latest version of the Office applications, seamlessly connected and delivered with cloud services, so you can access your documents, , and calendars from virtually any device. Office Professional Plus includes the new Office Web Apps, online companions to Word, Excel, PowerPoint, and OneNote, which let you review and make light edits to documents directly from a browser.Features:The flexible pay-as-you-go, per-user licensing of Office Professional Plus provides your organization with purchasing flexibility, and robust management and deployment tools give you the IT control to adapt to evolving business needs.Master your inbox and calendar with Conversation View and other advanced management tools in OutlookLeverage the power of business and social networking right within Outlook with the Outlook Social ConnectorCollaborate with control and confidence with co-authoringInstantly share slideshows, across town or around the world with PowerPoint Broadcast Slide ShowCreate presentations that are as brilliant to watch as they are easy to create with new video and photo editing tools in PowerPointQuickly work with hundreds of millions of rows of data in Excel. Transform enormous quantities of data into meaningful informationWork from virtually any place and any device with the Office Web Apps 1SharePoint OnlineMicrosoft® SharePoint Online brings together the familiar SharePoint Server technology now delivered as an online service making the power of the cloud work for your business. SharePoint Online provides a central place where people can create sites to connect colleagues, partners and customers.Access to a personal site for individuals to store documents, share interests and quickly access their content from anywhereDesigned to work with the Microsoft Office applications individuals having been using for decadesBusiness units or workgroups can create team sites to share documents, task lists, and schedules to keep everyone in syncCreate project sites using SharePoint Online to automatically track documents, monitor project tasks, and milestonesCreate sites to communicate business priorities and information to the entire organizationBuild vibrant and engaged communities inside and outside your organizationCreate sites to manage and share information securely with partners and customersSocial Networking capabilities such as activity feeds, blogs and wikis to help build communityFinancially-backed, guaranteed 99.9% uptime Service Level AgreementPlatform FeaturesSingle Sign OnToday in Microsoft Online Services, users have an Online services identity that is separate from their domain login and password. A sign in application runs in the system tray of each user’s machine, which stores their Online password, so they don’t have to type it in every time. It’s a workable solution that achieves a single-sign-like experience.When the 2010 server products come to Microsoft Online, you will be able to use Active Directory Federation Services, an enterprise-class tool for federating your Active Directory with Microsoft Services. Your employees will be able to access services with their domain credentials, the same way they access the on-premises applications they use today, and there will no longer be a need for a sign-in tool.With ADFS you can also customize the login page used for authenticating OWA users (the same page is used for other federated web-based applications)Let’s look closer at how ADFS 2.0 (also known by its code name, “Geneva”) works. Geneva is a web download for Windows Server To enable federation with Online Services, you first set up a Windows 2008 server and install ADFS as a server role. Then you use a “Federate with Online” tool/wizard to set up a trust between on-premises AD and Online Services. Once that is in place, when users accesses Exchange Online, they are redirected to the local Geneva server for authentication first, and then a SAML token is passed to the cloud service to log the user in. Passwords are not synchronized to the cloud, or stored there.User benefits:Overall benefit for end users is improved productivityNo usability issues with remembering two identities and passwords – lower confusion and frustrationCommon experience across Online Services (Sharepoint Online, OC Online, etc) in Wave 14Administrator benefits:Overall benefit for IT is better manageability and lower TCOSince it is a server-side solution, they don’t have to spend time deploying and maintaining a client-side applicationPasswords are not synchronized to the cloud. Microsoft never sees credentials or passwordEnterprises retain security control over user accounts and password expiryLow touch, easy to set up and manage -- no change to AD code or alteration of enterprise deployment of AD is requiredDecreased helpdesk calls from end users forgetting their passwordsOther benefits:With ADFS, you can deploy multi-factor authentication. This includes soft certificate and smartcard authentication out of the box (not RSA or Swivel)You can customize the login page for Exchange Online and your other federated Web applications (keep in mind it’s the same page as used for all federated web apps, not just OWA.Richer Admi InterfacesThe way to manage your Exchange Online environment today is using the Microsoft Online Administration Center (MOAC). The web-based interface is easy to use but currently it is fairly limited in terms of administrative power. Exchange 2010 gives you a much richer set of tools to manage and customize your Exchange Online environment.Microsoft Online Admin Center Exchange 2010 includes a number of new native web-based management features, which are collectively referred to as the “Exchange Control Panel,” which enhance the capabilities of the Microsoft Online Admin Center.Exchange Management Console: For managing an on-premises Exchange Server installation, the tool of choice for administrators has long been the Exchange Management Console. In Exchange 2010, you can use the robust capabilities of this familiar tool to manage your cross-premises Exchange environment.Remote PowerShell: With Exchange 2010, the robust scripting capabilities of PowerShell now extend to the datacenter, allowing you to manage their hosted environment across the Internet.The introduction of these management capabilities means that you can move your environment to cloud without giving up control. You can offload task while retaining control over essential management features. You can let the Microsoft datacenter staff manage servers, hardware, and storage, but still retain control over settings and configuration, and rolling out features that are visible to your org.Let’s take a closer look at each of these management tools.Simplified UIFor the Standard offering, we will be providing a new user experience. Today, we have four different portals depending on the usage needs. In H2 2010, we will be consolidating the subscription, administration and end user portal into one. We will have role based access capabilities that will only allow users to access and see the features that they have rights too. Another significant improvement tied to the previous slide is we will be removing the need to have a sign-in client for users of ADFS or non-ADFS. End users will be able to managed their Online password (non-ADFS users) directly with the portal.To ensure end users working with Office clients to have best possible experience. We will be provide customer a service connector that automatically updates the PC with the correct patches to ensure Office works well with Online. This is only required when working with Office clients. Web scenarios do not require the Service Connector.Here are some of the other key UI design goals:Consolidate Separate ExperiencesOne site, one navigation system across the entire lifecycle of learn/try/buy/manageGetting setup is done through one site, end-to-endOne login, one identity across all experiencesShared look & feel for all workloads within the platformGetting Started with Online is EasyUsers don’t require a Live ID to sign-up & setup, instead reserve a namespace & login ID for themselvesUsers set their own initial password for their trialInitial Sign-up process is simplified and very lightweightYour prescribed setup tasks are based on your answers to a “setup assessment”Updated Information ArchitectureRevised organization of top-level elements, MOCP/Marketing/MOAC are now all represented at the top levelFlatter navigation scheme (2 levels instead of 3)Improved page types:Standardized, toolbar-style grids with filteringFull-page wizards & property sheets for simpler layouts & localization optionsExtensible, Consistent Workload Marketing & Management ExperienceWorkloads can create consistent Service Cataloging pages in our catalogConsistent Deep-link pages for each service organized in a common wayConsistent Header link within workloads to return to the central management consoleNew platform requirementsOperating System RequirementsXP SP3 with RPC over HTTP patchXP Home and Media Center edition only for managed identity deploymentVista SP2Windows 7Mac OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)Office Client RequirementsOffice 2007 SP2 and aboveInvestigating support for Outlook 2003 with Exchange OnlineInvestigating support for Office 2003 with SharePoint OnlineOffice 2008 for Mac & Entourage 2008 Web Services EditionService Connector with .NET 2.0 or later (highly recommended)New Office Communicator ClientMac Messenger 9Browser RequirementsInternet Explorer 8 is required for XPInternet Explorer 7 for Vista usersFirefox 3.xSafari 4.xCONTROL AND EFFICIENCYSingle user interface to purchase, administer and user with role-based access control | Single sign on with on-premises Active Directory | 99.9% SLA| 24x7 IT Pro Support | Built in geo-redundancy in regional datacenters
14Live@edu to Office 365 for education Self ManagedIT ManagedExchange OnlineCloud-based , calendar and contacts with always-up-to-date protection from viruses and spam.Collaboration | Storage | MessagingOffice Web Apps | Sky Drive | Windows Live Messenger25GB online storage with SkyDriveWindows Live MessengerWeb Apps with SkyDrive10GB Exchange experienceSharePoint OnlineCloud-based service for creating sites to connect educators and students. Create and share with Office Web Apps.Lync OnlineInstant messaging, presence, and online meeting experiences with PC-audio, video conferencing and screen sharing.OnlineSocial Networking ConnectorsFacebook | TwitterMicrosoft® Office Professional PlusThe world’s leading productivity tool now seamlessly connected and delivered with cloud services.todayOffice 365 GAOffice 365 for educationGAMigration Available
16What Does Moving to the Cloud Mean? StandardizationSingle architectureLimited configuration and customizations optionsDeploymentInitial deploy is still required to migrate data to Office 365AD clean up and network upgrade is often requiredService ChangeBalance between continuous innovations and minimize changeCustomer controls IT policies but not feature availabilityPrivacy and Security ConsiderationsUnderstand your internal security and privacy requirementsUse this slide to set the expectations on what moving to the cloud means; share the capabilities of the service and the activities that are required to drive successful implementations. Office 365 Services Can Not Be Customized. As a standard service, Microsoft cannot accommodate change requests or customizations that deviate from our Office 365 service descriptions. MS also will not host customer equipment inside MS data centers. If customizations are required to solve the business problem, an on-premises or partner-hosted solution might be a better customer fit. Be Transparent with Customers Regarding Real Deployment Timelines and Migration Costs. While customers know to expect lower total overall IT costs with cloud services, they need to be better informed about cloud deployment costs. Office 365 deployments range from straightforward to highly complex, depending upon variables like the complexity of their environment. Do not set deployment timeline expectations with a customer before deep technical due diligence has been conducted. Contact MPD for timelines, due diligence, and costs. See more at BPOS Deployment Central. Also, ensure customers understand their overall IT costs will go down while their spend with Microsoft will go up.Office 365 Services Are Not the Same as On-Premises Solutions. Our world-class offerings provide customers with the best productivity experience across the PC, phone and browser. Office 365 services give customers access to the most commonly used business productivity features and capabilities, supported by standardized operational processes. This model achieves the economies of scale required to pass cost savings through to our service customers.
17Why Microsoft ? Enterprise-Grade Services More than 10,000 education customers on Microsoft cloud services providing services to tens of millions of students and educators20+ years experience in building enterprise software16,000 partners committed to BPOS - 100’s of education partners committed to Microsoft cloud servicesGlobal reach: BPOS is available in 40 countries and localized into 20 languagesEnterprise-Grade ServicesSame best in class features found in Exchange, SharePoint, Lync and Office appsSeamless transition and experience for educators and studentsAnywhere access across phones, browsers and PCsRich and Familiar CapabilitiesRight offers for the right usersPower of choice: on-premises, online or hybridContinuous innovations every 90 daysMajor and minor update policy respectful to IT pro need for controlService delivery platform approach enabling new services across Microsoft and partnersMost Flexible PlatformTalking Points:Enterprise Grade Services -More than 10,000 education customers on Microsoft cloud services providing services to tens of millions of students and educators20+ years experience in building enterprise software16,000 partners committed to BPOS - 100’s of education partners committed to Microsoft cloud servicesGlobal reach: BPOS is available in 40 countries and localized into 20 languagesRich and Familiar CapabilitiesSame best in class features found in Exchange, SharePoint, Lync and Office appsSeamless transition and experience for end usersAnywhere access across phones, browsers and PCsMost Compelling VisionRight offers for the right usersPower of choice: on-premises, online or hybridContinuous innovations every 90 daysMajor and minor update policy respectful to IT pro need for controlService delivery platform approach enabling new services across Microsoft and partnersCommitment to EducationPartners in Learning, global initiative designed to increase access to technology and improve its use in learningDreamSpark, allows current students to download Microsoft developer, designer and gaming software for freeMicrosoft Imagine Cup, world’s largest student technology competitionShape the Future, enables governments to attain ambitious goals with broad Public Private Partnership experiencePartners in Learning, global initiative designed to increase access to technology and improve its use in learningDreamSpark, allows current students to download Microsoft developer, designer and gaming software for freeMicrosoft Imagine Cup, world’s largest student technology competitionCommitment to Education
18What’s Next 1 2 3 Learn more @ www.office365.com Explore Office 365 in our Customer Immersion Experience CentersContact your account manager or partner to evaluate if Office 365 is right for your institution3Ready today – discuss and Office 365 options with your account manager or partner
20World Class Data Centers $2.3B+ Investment in cloud infrastructureGeo-Redundant Data CentersLocations in North America, Europe, and Asia to provide optimal performance99.9% guaranteed uptime (99.95% actual)Secure Infrastructure – ISO27001 and SAS70 certifiedBuilt from the ground up to be environmentally sustainable
21Security Program A risk-based, multi-dimensional approach to help safeguard services and data Security ManagementSecurity Monitoring & Response, Threat & Vulnerability ManagementDataAccess Control & Monitoring, File/Data IntegrityUserAccount Management, Training & Awareness, ScreeningThe Security Program takes a risk-based, multi-dimensional approach to putting in place the necessary & adequate safeguards across all aspects of a service. The Program aims to define security requirements applicable to people, processes and technology, and implement corresponding controls & capabilities across the services themselves, the supporting platform and infrastructure components, as well as the hosting facilities and the hardware residing within them.Role & Responsibility of the Security Program:Help ensure services are developed in a secure manner. Microsoft’s Secure Development Lifecycle plays a critical role here.Help ensure the services are operated in a secure environment. Security controls exist across and within all layers of a given service, which supports the principle of defense-in-depth.Help ensure that services and infrastructure are monitored for configuration errors, vulnerabilities, security events and anomalous behavior.Help ensure incidents are promptly detected and a mature incident management process not only addresses the immediate issue, but identifies and corrects the cause.Help ensure personnel are adequately prepared and trained to identify security issues and provide notification through the appropriate procedure.ApplicationSecure Development Lifecycle, Access Control & Monitoring, Anti-MalwareHostAccess Control & Monitoring, Anti-Malware, Patch & Config MgmtInternal NetworkDual-factor Authentication, Intrusion Detection, Vulnerability ScanningNetwork perimeterEdge Routers, Firewalls, Intrusion Detection, Vulnerability ScanningFacilityVideo Surveillance, biometrics, Access Control
22Privacy Program Designed to enable consistent "high bar" privacy practices that support global standards for data handling and transferDocumented & enforced privacy requirementsMicrosoft Online Services Privacy StatementMicrosoft Online Services Privacy and Regulatory Divisional Requirements Specific to Software + ServicesCorporate-level Privacy Guidelines for Service DevelopmentPrivacy disclosures & transparencyEU Safe Harbor CertificationNoticeChoiceDisclosure
23Microsoft Premier Deployment Office 365 DeploymentIncrease velocity of customers’ move to Office 365 while simultaneously reduce time and effort required to deployHelp customers realize value faster from their purchase of Office 365Make deployment cost more predictable and ensure that customers have a deployment plan at time of saleEstablish deployment standards to manage customer expectationsScale partner ecosystem to deploy Office 365 to thousands of customers across all segmentsDeployment is usually not discussed at the time of sale, so we want to change that behaviorDeployment is critical in large accounts since billing for service usually starts after deployment of seatsImprove customers’ experience of moving to online services – quick, efficient, and predictableImprove skills of partners so that they can assist customers to deploy and deliver value added servicesObjectivesContextStrategyEnable Partners to Deploy Office 365 in Small, Mid-Size, and Enterprise CustomersOffer Microsoft Premier Deployment (MPD) to Office 365 EPG Customers (Major and CFAM only) where the number of seats exceeds 2,400Offer MPD to Dedicated customers in Enterprise Segment CustomersProvide Microsoft Online Deployment Guide (MODG) for Office 365Provide Deployment Training in every region worldwideProvide Deployment Support for up to hours through MPD to partners for up to 3 engagementsMaintain a list of Recommended Deployment PartnersPartner EnablementMicrosoft Premier DeploymentBuild a BG funded team for Office Deployment to customers > 2400 seatsAugment the deployment team with MCS and a select set of partnersAssist Partners through guidance, training, and deployment supportDrive Office 365 Deployment Objectives
24Exchange Server and Exchange Online Mobile Collaboration&CalendarVoic inYour InboxArchivingON PREMISESOffice 365
25Exchange Server and Exchange Online Rich client access via OutlookPremium web experience via OWALarge mailbox sizes (25 GB)Calendar sharing and publishingPremium anti-spam and antivirus (Forefront)Information protection and controlMobile Collaboration&CalendarVoic inYour InboxArchivingON PREMISESOffice 365
26Exchange Server and Exchange Online Sync , contacts, calendarSupports popular mobile devicesRemote device wipeMobile device security policiesBlock and quarantine devicesMobile Collaboration&CalendarVoic inYour InboxArchivingON PREMISESOffice 365
27Exchange Server and Exchange Online Text preview of voicCustomized greetings and call transfer optionsVoice access to , calendar, and contactsMessage waiting indicatorLower TCO with and voic on one platformMobile Collaboration&CalendarVoic inYour InboxArchivingON PREMISESOffice 365
28Exchange Server and Exchange Online Personal archive“Move and delete” policiesLegal hold policiesTransport rulesMulti-mailbox search for e-discoveryMobile Collaboration&CalendarVoic inYour InboxArchivingON PREMISESOffice 365
30Lync Server and Lync Online Basic MessagingPresenceInstant MessagingGAL and Skill SearchActivity FeedsWindows Live Messenger Federation (incl. Mac)PC to PC voice & video callsConferencingVoicePBX ReplaceON PREMISESOffice 365FY12Not Available
31Lync Server and Lync Online Basic MessagingConferencingVoiceMultiparty (3+) Audio/VideoAd hoc collaborationApplication SharingOnline meetingsReservation-less audio conferencingRequires Telco partner to connect to the public phone network (PSTN audio conferencing)PBX ReplaceON PREMISESOffice 365FY12Not Available
32Lync Server and Lync Online Basic MessagingCall landlines and mobiles (PC to PSTN)Transferring and forward callsSingle numberSimultaneous ringExchange Voice Mail IntegrationRequires Telco partner to connect you to the public phone network (DIDs, PSTN termination)ConferencingVoicePBX ReplaceON PREMISESOffice 365FY12Not Available
33Lync Server and Lync Online Basic MessagingE911Call Admission ControlBranch office applianceExisting telephony integrationFax and analog devicesCall Park, Hunt GroupsConferencingVoicePBX ReplaceON PREMISESOffice 365FY12Not AvailableIf the customer wants PBX replace, all OCS workloads must run on premiseOn Premise OCS can work with SharePoint & Exchange Online – Sell Office 365 “E” + Voice CAL!
35Programmability and More Control Service Specific Control Fall through experience to specific services to gain similar server configuration controlPlatform Web Services New programmability layer allowing third party to interact with platform, by-passing the user interfaceRemote PowerShell Manage the hosted Exchange environment via command line, build applications that leverage the service to meet your existing business requirements and processesCollaboration Customization Visual Studio 2010 and SharePoint tools for building, testing and packaging Sandboxed Solutions
36Admin and End User Roles Role Based AccessAdmin and End User RolesRoleDetailsTenant AdminIncludes full permissions to your company. The initial user created when signing up will be assigned this role. Can assign admin permissions to other users.Billing AdminHas full permissions for billing tasks, and read only permissions for company objects (domains, users). Any user with this role will also receive notifications for billing events.User Account AdminHas read only permissions to all company objects, and has user administration permissions. Cannot make changes to billing or tenant admins.Help Desk AdminHas read only permission to all company objects, and has reset password privileges. Cannot reset password for tenant, billing or user account admins.Service Support AdminHas read only permissions to all company objects. Also has the ability to manage individual services.UserThis is the default role for all users, and does not include any admin permissions.Partner RolesRoleDetailsAgent AdminAgent will have full access (Tenant Admin role) on all tenants that the partner has access toAgent Help Desk AdminAgent will have access to reset passwords only (Help Desk Admin role) on all tenants that the partner has access to.