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WILY MANAGER Just-in-Time Management Advice Managing Consequences The Power of Positive Reinforcement.

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Presentation on theme: "WILY MANAGER Just-in-Time Management Advice Managing Consequences The Power of Positive Reinforcement."— Presentation transcript:

1 WILY MANAGER Just-in-Time Management Advice Managing Consequences The Power of Positive Reinforcement

2 WILY MANAGER Just-in-Time Management Advice Further Information

3 WILY MANAGER Just-in-Time Management Advice Agenda The ABCs of Managing Performance Types of Consequences Consequences that drive performance 3 Things www.wilymanager.com2

4 WILY MANAGER Just-in-Time Management Advice “PEOPLE DO WHAT GETS REINFORCED”

5 WILY MANAGER Just-in-Time Management Advice A ctivator B ehavior C onsequence Bringing out the Best in People -- Aubrey Daniels

6 WILY MANAGER Just-in-Time Management Advice ACTIVATOR Or “Antecedent” Setting Event Something that comes before a behaviour or activity which sets the occasion for that behaviour. Most often over-used by managers Have only short-term effects Cause a behaviour to happen a limited number of times Must be paired with a consequence to be effective

7 WILY MANAGER Just-in-Time Management Advice BEHAVIOUR What a person does Performance Action Event Decision

8 WILY MANAGER Just-in-Time Management Advice CONSEQUENCES The result of a behavior. A response to an action. What is said or done about someone’s work or an activity. An event that occurs after a given behavior. What happens to the performer as a result of the given behavior.

9 WILY MANAGER Just-in-Time Management Advice Four Types of Consequences Positive Reinforce -ment Negative Reinforce- ment PunishmentExtinction + - BEHAVIOUR Consequences that increase behaviour Consequences that decrease behaviour

10 WILY MANAGER Just-in-Time Management Advice Definitions Positive Reinforcement: Makes me feel good about something I’ve done Negative Reinforcement: I do something because it will allow me to avoid something negative Punishment: Makes me feel bad about something I’ve done Extinction: Being ignored for something I’ve done

11 WILY MANAGER Just-in-Time Management Advice What Consequences Positively Reinforce? Is it... Is it... Positive Uncertain Future Negative Immediate Certain

12 WILY MANAGER Just-in-Time Management Advice 3 Things to Remember 1.People do what is reinforced – both a good news and a bad news story 2.Leaders most often overuse Activators and underuse Consequences 3.The consequences that will drive performance are Positive, Immediate and Certain www.wilymanager.com11

13 WILY MANAGER Just-in-Time Management Advice Further Information

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