1. Welcome to Newcastle City Learning

2. About the course… Aims of the course Level Length Attendance Demands Assessment and Progression Costs

3. About the centre… Please enter/exit the building through the main entrance only Fire exits Toilets Refreshments Car Parking Security Daytime classes Evening classes

4. Our Policies… Complaints Procedure Disability Statement Equal Opportunities Health & Safety (inc No smoking policy) Hospitality & Gifts Safeguarding Student Charter Please refer to your Learner Handbook or for full details of all policies please visit www.newcastle.gov.uk

5. Safeguarding Vulnerable Adults Newcastle City Learning is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. We want to provide a safe learning environment in which everyone; staff, learners and volunteers are responsible for: Respecting others peoples’ rights to safety Not hurting or abusing others Not threatening to hurt or abuse others If you have any concerns, please contact a member of staff.

6. Additional Support If at any point during the course you feel you would benefit from any additional support, please let me know so that we can discuss what’s best for you. Learner Support Funds If your household income is less than £15,860 you may be able to apply for help with costs such as course fees, books and resources. Please ask the adult education office for details.

7. You can expect us to… provide an environment that is free from prejudice, discrimination and harassment value and respect the differences in others promote a positive learning environment with a culture that promotes respect for all

8. What we expect from you… Our basic ground rules: Respect and listen to others Challenge bad behaviour Maintain good attendance and time keeping Keep mobile phones silent …would you like to add any others?

9. Your Learner Liaison: Lee Turner If you have any ideas for events, improvements to your learning experience, social activities or you need any advice and guidance, Lee is available at West Gate on: 0191 298 6960 lee.a.turner@newcastle.gov.uk

10. NUS Cards NUS cards are now available to Newcastle City Learning’s learners. Simply register with NUS online (www.nus.org.uk) and quote ‘Newcastle City Learning’ as your place of study. Your new card will be sent to your Learner Liaison for collection.

11. Tell us what you think… Your feedback is important to us and we will ask you to let us know how we’re doing. If you have any immediate concerns about the course or the venue, please let me or the adult education staff know so that we can find a solution.

12. Learner Voice Learner’s – we need your views! This is how we do it… Inform learners about their rights and ways to participate in the organisation. Consult and seek the views of learners providing feedback on any decision taken. Involve staff and learners to work closely together to make sure that all views are understood and taken into account. Collaborate – work together to ensure that all decision making is done in partnership with learners and all parties share a common goal and share the drive to reach it. Empower – provide training to develop knowledge, skills and abilities to control and develop your own learning. Learners to work together, set agenda for change and link this into management and decision making.

13. Postponed/Cancelled Sessions If your tutor is sick or during periods of adverse weather it may be necessary to cancel sessions. In this event we will make alternative arrangements so that your learning is not interrupted. This may include completing work at home, via the internet or by adding time after the published end date of the course.

14. …and finally Our Standard Fair Processing Notice is located at the Adult Education Reception