1. Warehousing and Storage Principles Course Introduction

2. Welcome Your tutor for the course will be: The course will run for 9 days: Monday – Friday 9:30am – 4.30pm

3. Programme Overview The City & Guilds Accredited Level 2 Certificate in Warehousing and Storage Principles aims to: Provide learners with the knowledge and skills to work effectively, safely and legally within the warehousing and storage sector. There are 5 learning outcomes to this course.

4. Learning Outcomes 1.Understand how to receive and store goods and materials. 2.Understand how to process orders and dispatch goods. 3.Understand how to deliver effective customer service. 4.Understand health, safety, security and legislation. 5.Understand how to be an effective team worker.

5. Programme Structure Morning and afternoon sessions. Tutor led discussions, activities, e-learning. Practice test at the end of each day from day 2. Online Assessment on day 10. (No phones allowed in the test.) Results and re-sit opportunities on day 11. You will receive a Level 2 Certificate and Personalised Employment Plan on successful completion.

6. Day 1 1.An Introduction to the Supply Chain 2.Effective Stock Control Day 2 3.Methods of Storing Goods 4.Completing the Process Day 3 5.Pack it in! 6.Getting Carried Away! (Dispatching Goods)

7. Day 4 7.Fully Loaded 8.Know your stuff! (Stock Knowledge and Consumer Rights) Day 5 9.‘It’s a risky business!’ (Rights & Responsibilities) 10. Personal Protective Equipment Day 6 11.Health, Safety & Legislation 12.Security

8. Day 7 13.Effective Customer Service 14.Listening to your Customers Day 8 15.Effective Teamwork and Personal Development 16.Revision Day 9 17.Assessment 18.Into Work Support and re-sits

9. Warehousing and Storage Principles Course Introduction